{"id":1695943,"url":"https://alion.io/job/quadient-field-service-technician","title":"Field Service Technician","company":{"id":4822,"name":"Quadient","domain":"quadient.com","url":"https://alion.io/company/quadient","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":29,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T13:58:14Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-18T10:06:18Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.\nOur success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.\nIt’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.\n As a Field Service Technician, you'll represent our company at customer sites, ensuring mailroom/software/locker equipment is expertly installed, maintained, and performing at its best. This role involves traveling to various locations to install, service, and upgrade mailroom/software/locker equipment, while diagnosing and resolving technical issues to keep systems running smoothly. You'll also train customers on proper equipment use and maintenance, helping them maximize value from our products. In addition to your technical skills, you'll serve as a trusted advisor-listening to customer needs, offering tailored solutions, and identifying opportunities to enhance their experience. Clear communication, effective documentation, and managing service tools and inventory are key to your success in this impactful role.\nYour role in our future\nInstall, service, or upgrade equipment onsite at customer locations.\nDiagnose and troubleshoot technical issues, providing effective solutions.\nCollaborate with customers to understand requirements and offer technical recommendations.\nProvide training and guidance on product operation and maintenance.\nPerform routine maintenance and manage stock of replacement parts.\nDocument technical issues for escalation and evaluate customer needs for additional products or services.\n High School Diploma/GED or equivalent work experience, with 1-2 years in electrical/mechanical installation and repair.\n1-2 years of customer service experience, with strong communication skills for interacting with customers and teams.\nAbility to diagnose, repair equipment, and solve problems independently.\nStrong organizational skills, attention to detail, and adaptability to changing priorities.\nWillingness to travel up to 100% to customer sites, with a valid driver's license and clean driving record.\nCapable of lifting or moving 55 lbs with or without accommodation\nKnowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.\nHarness your passion for technology. Apply now.\nThis posting is for an existing vacancy. We use AI-enabled tools to assist with screening and assessing applications. All hiring decisions are reviewed and made by humans.\nRewards & Benefits\nFlexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. \nEndless Learning: Access global opportunities for growth through our 24/7 online learning platform. \nInclusive Community: Join our Empowered Communities and engage in our Philanthropy program. \nComprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. \nCaring for Wellbeing: Access our complimentary employee assistance program for mental health support. \nSmart Work at Quadient\nAt Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.\nBe yourself at Quadient\nOur values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.\nWe will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at \nQuadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. \nPeople. 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