{"id":1638532,"url":"https://alion.io/job/quadra-it-support-technician","title":"IT Support Technician","company":{"id":3854102,"name":"quadra","domain":"quadra.com","url":"https://alion.io/company/quadra-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Longwood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":58200,"max":87300,"currency":"USD","period":"year","gross":null,"usd_annual":87300},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"PowerShell","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-29T04:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-04T02:56:01Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Position: IT Support TechnicianLocation: This position may be based in either Longwood, Florida, or The Woodlands, Texas, and requires an on-site presence four days per week.\nStatus: Full-time, permanent (1)\n\nOur U.S. team is experiencing strong growth, and we are currently seeking a hands-on, service-oriented IT Support Technician to join and support our dynamic team!\n\nIn this role, you will act as the primary IT contact at your site in Longwood, Florida playing a key role in ensuring a seamless technology experience for employees. You will be responsible for delivering day-to-day technical support while also contributing to the implementation of IT initiatives across the region.\n\nReporting to the IT Support Manager and working closely with the Digital Support Group and Infrastructure teams, the IT Support Technician will provide high-quality support to end users, troubleshoot hardware and software issues, and help ensure consistency with established processes and standards.\n\nYou will focus on delivering timely, effective solutions while maintaining clear communication with users, reinforcing a strong commitment to exceptional service. Your responsibilities will also include supporting equipment maintenance, participating in IT projects, and providing on-site assistance to ensure operational continuity at your location.\n\nAbout your future team\nAt Quadra, we put people first so that together, we can reimagine the possibilities.\nQuadra is one of the largest distributors of chemicals and ingredients in the Canadian market. We have facilities across Canada and the United-States. If you are committed to excellence, you belong at Quadra. Our employees are professional and passionate about our business. In return, Quadra offers a challenging work environment and the opportunity for personal growth with recognition for outstanding performance. Our employees work in a high-performance environment where we strive to be the best in our industry. Quadra's competitive advantage is our people. By pursuing and fostering excellence, we ensure our stakeholders receive superior product quality, customer service and value.\n\nWhat will be your main responsibilities as an IT Support Technician? : \nIT Support (85%)\nRespond to incoming IT support requests via phone, email, chat, and ticketing system.\nTroubleshoot and resolve hardware, software, and peripheral issues.\nDocument incidents and solutions clearly and accurately.\nProvide on-site support to end users at the Edmonton, AB or Delta, BC facility (based on assigned location) and offer remote assistance to the other Western Canada site and other offices as needed.\nReinforce SLA expectations and manage user relationships with professionalism.\nApply existing documentation and standard procedures to prevent recurring issues.\nSupport equipment setups, moves, and replacements.\nPerform maintenance on workstations, printers, and peripherals.\nMaintain hardware/software inventory records.\nFlag hardware needs and aging equipment for replacement.\n\nProject Participation (15%)\nAssist in the rollout of new hardware, software, and support tools.\nProvide on-site support during project-related implementations or transitions.\nCoordinate with other IT team members to ensure seamless deployment of activities.\nProvide feedback on support processes and suggest improvements.\nStay informed of IT support trends and participate in team knowledge-sharing initiatives.\n\nWhat are the required qualifications to have success in this position?:\nBachelor’s degree in Computer Science, Information Technology, or a college diploma \nMinimum of 4 years of relevant hands-on IT support experience\nCertifications in CompTIA A+, and ITIL are a strong asset\nExcellent written and oral communication skills in English are required\nSolid practical technical knowledge of network and PC operating systems, current network protocols, and standards.\nHands-on experience in hardware troubleshooting and extensive application support experience.\nFoundational understanding of programming languages, including scripting with tools like PowerShell.\nFamiliarity with data protection regulations and relevant legal requirements.\nExperience with Active Directory, Windows operating systems, Intune, MDM, RMM, endpoint management tools, and common security technologies.\nStrong organizational skills, problem-solving capabilities, and project management skills are a plus.\nCustomer-focused mindset and commitment to delivering high-quality service.\nOutstanding interpersonal skills focused on building relationships, active listening, and effective questioning.\nAbility to research a wide range of IT issues as needed and strong documentation skills.\nQuick absorption and retention of information, with the ability to present ideas in user-friendly language.\nHighly motivated and self-directed, capable of working independently and under pressure.\nAttention to detail, manual dexterity to connect and disconnect cables and components.\nValid driver's license, passport, and willingness to travel as needed (20%)\n\nWorking Conditions:\nFor this position requires you to work on-site 4 days a week.\nOccasional travel between The Woodlands, Texas, and Longwood, Florida, may be required for team meetings, training, collaboration, and business initiatives. This role requires a minimum of one week of travel per quarter.\nUp to 30% travel may be required to support technology deployments, team meetings, and on-site support across U.S. and Canadian facilities.\nRequire availability for on-call support outside of regular working hours.\nAssess specific health and safety challenges, including the evaluation of space for potential hazards and risks. This involves occasional tasks such as working in confined spaces or crawling under desks for cable management.\nWith the support of operations, there may be a need to lift and carry heavy equipment, including servers, computers, and network hardware.\nAt Quadra, we offer not only an engaging culture, a collaborative, family-oriented and supportive environment, but also plenty of autonomy and flexibility. We also offer you the opportunity to be part of a professional, fun, innovative and committed team in a growing, people-oriented, Great Place to Work® certified organization.\n\nBenefits for choosing Quadra:\nTailored training: We provide personalized training to support you and your growth\nPermanent, full-time position: Join us for a stable, long-term career\nCompetitive salary & Performance Incentives: Your hard work is rewarded with attractive compensation and bonuses\nExcellent Benefits Package: Medical, Dental, Vision and more to keep you covered including our Employee Assistance Program (EAP)\nGenerous Time Off: Flexible personal days, sick days and vacation to recharge\nWellness Programs: Enhance your quality of life with wellness initiatives, including health and mental wellness programs from healthcare leaders\n401K with match: Plan your future with our matched retirement program\nFamily-owned and support environment: Be part of a private, family-owned company with a strong infrastructure and core values\nAward-Winning Workplace: Work in a certified Great Place to Work®, WEConnect Women Owned, and Best Managed Company!\nInclusive Culture: We celebrate diversity and caring for each other and having fun are part of our core values!\nCareer Growth: Unlock opportunities for development in a fast pace growing company\nFun Social Activities: Get involved in company events, Volunteering programs, etc.\nReferral & Recognition Programs: Earn monetary rewards through our referral and employee recognition programs (years of service, merit awards, etc.)\nAnd Much More!\n\nCompensation Information: The annual base pay range for this position is reasonably expected to be $58,200.00 USD to $87,300.00 USD. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as job-related knowledge, skills, education, and experience.\nBase salary is only a part of the total rewards package - this role will also be eligible for a generous incentive program and benefits. Quadra’s salary ranges are benchmarked and are determined by role and level. Please note that the base pay shown qualifications, skill level, competencies, and work location.\nAt Quadra, we are committed to offering a competitive and rewarding total compensation package that recognizes your expertise and supports your professional growth.\n#LI-OnSite#quadra1","description_format":"text","description_chars":8477,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Company events","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T21:42:05Z"}],"visa":[],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.874,"p_room":1,"age_days":4,"expected_fill_days":26,"reasons":["conf:18","velocity","win:early"],"computed_at":"2026-10-03T05:45:00Z"},"pay":{"stated_usd_annual":87300,"is_top_pay":false},"html_url":"https://alion.io/job/quadra-it-support-technician","json_url":"https://alion.io/job/quadra-it-support-technician.json","meta":{"generated_at":"2026-10-04T03:10:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4824,"day_limit":5000,"remaining_today":176,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}