{"id":3560475,"url":"https://alion.io/job/quadreal-property-group-community-manager","title":"Community Manager","company":{"id":707105,"name":"QuadReal Property Group","domain":"quadreal.com","url":"https://alion.io/company/quadreal-property-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Communications","role_family":"Communications","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":75000,"currency":"CAD","period":"year","gross":null,"usd_annual":53825},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T07:08:18Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About QuadReal Property Group\nQuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.\nQuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.\nQuadReal: Excellence lives here.\nwww.quadreal.com\nRole Description:\nThe Community Manager is responsible for the overall performance of the property and plays an integral role in the successful operation of a residential property. This includes, but is not limited to marketing, administration, expense control, income maximization, physical maintenance of the building(s) and surrounding property, and daily management and training of support staff. All this is done with the goal of providing resident satisfaction through the delivery of excellent service to all residents at all times.\nResponsibilities:\nLeasing\nResponsible for ensuring all property management policies, procedures, and operations are executed to QuadReal standards;\nOversee and participate in the full leasing process; providing training and support to teams as needed;\nMaintain a comprehensive and up-to-date knowledge of the property, including availability of suite types and layouts, common areas and amenities of the building and value-added services provided, and act as a resource interdepartmentally as a subject matter expert on the property;\nEnsure rental applications are complete and information is accurately entered into Yardi;\nConduct background checks, credit checks, and ensure timely notification is provided to all applicants of the application status;\nFacilitate the signing of all leases, schedules, assignments and addendum forms utilizing Yardi Voyager and Rent Café;\nActively manage the renewal process and retention program with existing residents; and\nAssemble and provide move-in packages to new residents using Yardi Voyager and Rent Café.\nMarketing\nExecute and provide input to the overall property marketing and leasing plan to meet the Key Performance Indicators (KPIs) of the property and budget;\nConduct regular market surveys, analyzing competition, and identifying market trends for the purpose of providing input and recommendations on pricing and strategy;\nProvide feedback and recommendations to Area Manager on rental rates, promotions and overall market conditions with a view to maximizing revenue at the property; and\nEstablish and maintain relationships with community organizations, including local businesses that may add value to the resident experience or result in increased traffic to the property.\nAdministration and Reporting\nIssue and deliver notices such as: Violation Notice, Notice to End Tenancy, Notice to Enter, Notice of Renewal, by an approved method of service;\nMaintain all resident information received in accordance with privacy rules and regulations;\nReview weekly availability reports in Yardi Voyager;\nReview monthly property reports and report variances in Yardi Voyager;\nAssist with any Investment Management analysis and reporting in Yardi Voyager as required; and\nEnsure timely and accurate completion and entry of all leasing documentation, including application forms, Tenancy Agreements, renewal agreements and other supporting documentation in Yardi Voyager and Rent Café.\nManagement\nTrain, supervise, and coach site staff at property; ensure quality and efficiency of work;\nMotivate and develop site staff, managing performance to expectations and established standards. Be responsible and accountable for the supervision and activities of the team; \nRecognize and reward for exemplary performance as it occurs, share successes with your team and provide for the opportunity of succession planning of your team;\nEnsure the effective monitoring and control of all building access including cylinder lock and electronic systems;\nMaintain thorough knowledge and understanding of emergency procedures including fire, flood, and mold remediation for all staff; and\nSecure laundry rooms, recreation areas, locker rooms, and other common areas at designated times.\nOffice Management\nEnsure administrative support is completed as required, including courier & mail handing, maintain resident and contractor contact information in Yardi Voyager;\nEnsure maintenance of office and kitchen supplies, document scanning, photocopying, etc.;\nAnswer all incoming telephone calls and emails, including resident service requests, and issue to maintenance team members and/or service providers via Yardi Voyager;\nProvide administrative support for the Assistant Community Manager including preparation of notices and other resident correspondence; and\nEnter and receive purchase orders in Yardi Voyager.\nCustomer Service / Resident Relations\nProfessionally and courteously handle all inquiries, feedback, complaints, or concerns;\nUphold QuadReal’s mission, vision, and values serving as a brand and cultural ambassador for our residents, co-workers, vendors, and the public;\nEnsure a high level of resident relations is maintained through regular contact and proactive attention to resident needs; and\nFoster a strong customer service culture amongst all staff.\nAccounts Receivable\nComplete rent collection, striving for zero arrears each month. Record all transactions in Yardi Voyager and deposit money in the bank as required;\nMonitor aged receivables report weekly for delinquency and assist the Assistant Community Manager with collection of delinquent rents;\nServe all legal documentation pertaining to non-payment of rent and/or further landlord/resident process or litigation as directed and in compliance with Residential Tenancy Act;\nAdminister any required Residential Tenancy Act province specific documents, and process all legal actions as per the provincial guidelines; and\nEnsure that all outstanding debts are sent to collections following QuadReal procedures.\nMaintenance\nActively monitor deficiencies in suites and common areas and produce work orders as required in Yardi Voyager;\nEducate residents on availability of Rent Café portal to enter work orders;\nEnter work orders into Yardi for existing residents as necessary;\nEnsure resident satisfaction and external contractors are compliant to work order requests;\nConduct annual, periodic and pre-move out suite inspections and coordinate maintenance required as appropriate;\nCoordinate reservations of elevators for move-ins and move-outs;\nInspect all vacant suites weekly to ensure suites are in optimal condition for showings/appointments;\nReview suites on turnover and complete a scope of work consistent with established policies and procedures. Follow-up to ensure all deficient items identified are addressed in a timely manner;\nReview and evaluate repairs and maintenance requests to ensure they meet budgetary and operational expectations;\nResponsible for opening and locking suite doors for maintenance and service personnel when entry by the resident has been authorized; and\nEnsure preventative maintenance is scheduled and completed.\nHealth and Safety\nUnderstand and adhere to QuadReal’s Health and Safety policy;\nEnsure compliance with all legislation, including but not limited to: The Residential Tenancies Act, Fire Code and Occupational Health and Safety Act;\nComply with regular fire and life safety standards including monthly testing and annual drills; and\nEnsure all vendors and contractors comply with the established health and safety policy, and immediately report any infractions, hazardous conditions, or damaged equipment.\nExperience and Qualifications:\nExperience leading teams preferred;\n3-5 years of experience in an administrative role or Property Management;\nPost-secondary education preferred;\nAbility to communicate with co-workers and supervisors effectively and professionally, both oral and written;\nStrong attention to detail, problem-solving, and follow-up is required;\nMust be a self-starter with high degree of initiative, flexibility, and professionalism;\nSuperior ability to develop and sustain cooperating working relationships with staff, contractors, the public and especially residents;\nA passion for excellence in customer service delivery;\nAbility to work flexible hours;\nKnowledge of Yardi Voyager and MS Office (Word, Excel, Outlook, and PowerPoint); and\nFamiliarity with smartphone and tablet technology\nThe expected annualized base salary range for this role is $65,000 - $75,000.\nBased on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.\nThe actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.\nWe value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply - you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.\nWe use artificial intelligence (AI) technology - alongside human review - to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.\nCandidates must be legally authorized to work in Canada as the company does not provide work permit sponsorship for this role.\nNote to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.\nQuadReal Residential Properties G.P. Inc. will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. 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