{"id":3465416,"url":"https://alion.io/job/quadreal-property-group-guest-services-representative-capilano-mall","title":"Guest Services Representative - Capilano Mall","company":{"id":707105,"name":"QuadReal Property Group","domain":"quadreal.com","url":"https://alion.io/company/quadreal-property-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":22,"currency":"CAD","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-29T15:20:04Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T08:21:38Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About QuadReal Property Group\nQuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.\nQuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.\nQuadReal: Excellence lives here.\nwww.quadreal.com\nRole Description:\nThe Guest Services Representative will act as a “brand ambassador” for Capilano Mall, enthusiastically promoting the Centre, its stores, programs and services. The Guest Services Representative reports directly to the Guest Services Supervisor.\nResponsibilities:\nRespond to shopper’s requests and inquiries, via telephone, email, or in-person, responding in a professional, knowledgeable, and friendly manner\nMaintain a thorough knowledge of the Centre’s services, stores and locations, merchandise, and upcoming special events and promotional services\nDevelop and maintain strong relationships with retailers and educate on the Centre’s services\nProactively seek opportunities to create memorable customer interactions, going above and beyond to assist customers, and provide exceptional service\nComply with the roof access, lost and found and wheelchair/stroller sign-out procedures.\nSupport the Centre’s gift card program including handling cash, credit and Interact payment, and reconciling receipts\nComplete administrative tasks and conduct all service functions related to the Concierge Desk\nAssist with promotional and special events as required\nProvide gift wrapping for customers and assist with other related duties\nExperience and Qualifications:\nExperience in a similar position with exceptional customer service skills\nIntermediate skills in Microsoft Office (Excel and Word)\nStrong organizational, planning and time management skills\nExcellent oral and written communication skills\nStrong attention to detail and problem solving skills\nAbility to prioritize workload and handle competing priorities and deadlines\nPositive and friendly \"Customer First\" attitude\nFlexible schedule and with the ability to work at least three days per week on weekdays, weekends, and holidays\nThe expected hourly rate for this position is between $20-$22 per hour.\nThe actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.\nWe value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply - you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.\nWe use artificial intelligence (AI) technology - alongside human review - to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.\nCandidates must be legally authorized to work in Canada as the company does not provide work permit sponsorship for this role.\nNote to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.\nQuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.","description_format":"text","description_chars":4474,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Real Estate Investment","Property Management"],"lifecycle":[{"event":"open","at":"2026-10-29T15:20:04Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"High Wage","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:2","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/quadreal-property-group-guest-services-representative-capilano-mall","json_url":"https://alion.io/job/quadreal-property-group-guest-services-representative-capilano-mall.json","meta":{"generated_at":"2026-10-31T13:32:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21012,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":707105},"rest":"https://alion.io/mcp/rest/get_company?id=707105"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquadreal-property-group-guest-services-representative-capilano-mall"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquadreal-property-group-guest-services-representative-capilano-mall"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquadreal-property-group-guest-services-representative-capilano-mall"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quadreal-property-group-guest-services-representative-capilano-mall\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquadreal-property-group-guest-services-representative-capilano-mall"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3465416}},{"tool":"search_jobs","arguments":{"company":"quadreal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3465416},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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