Operations Supervisor
About QuadReal Property Group
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
Role Description:
Reporting to the Operations Manager, the Operations Supervisor is responsible for leading day-to-day building operations and supervising a team of skilled trades, Power Engineers, and maintenance staff. The role is accountable for delivering safe, efficient, and environmentally responsible operations while maintaining high standards of building performance, customer service, and cost control across the assigned portfolio.
Responsibilities:
- Lead, coach, and develop operations staff through scheduling, performance management, team huddles, one-on-one meetings, and ongoing communication.
- Ensure timely completion of tenant service requests and maintain high tenant satisfaction through effective use of work order management systems.
- Oversee preventative maintenance, corrective maintenance, asset reliability programs, and building system performance, including regular review of alarms, overrides, deficiencies, and operational trends.
- Manage contractors and service providers, ensuring compliance with safety, documentation, performance, and company standards.
- Conduct regular property inspections, identify architectural and mechanical deficiencies, and coordinate corrective actions.
- Act as site lead for Building Automation Systems (BAS/BMS), work order platforms, life safety systems, and digital operations tools, driving continuous improvement, data integrity, and operational efficiency.
- Monitor energy, utility, and carbon performance; identify optimization opportunities; support sustainability initiatives, certifications, and decarbonization strategies.
- Oversee tenant sub-metering, environmental reporting, recycling programs, and hazardous materials management.
- Administer purchase orders and goods receipt processes within Yardi.
- Participate in property condition assessments and the development of long-term capital, operational, and sustainability plans.
- Liaise with regulatory authorities, consultants, contractors, tenants, and internal stakeholders, providing technical and operational guidance as required.
- Ensure compliance with Occupational Health and Safety legislation, company policies, training requirements, hazard assessments, and corrective action programs.
- Participate in an on-call rotation and respond to emergency situations as required.
- Perform other duties as assigned.
Experience and Qualifications:
- Relevant facilities management, building operations, or skilled trades experience, with strong knowledge of mechanical, electrical, and building systems within a commercial real estate environment.
- Minimum 5 years of progressive building operations experience, including 3 years in a supervisory or leadership role. Experience leading operational teams, managing contractors, administering budgets, and overseeing preventative maintenance programs.
- Demonstrated knowledge of occupational health and safety requirements, building performance optimization, and property operations best practices.
- Intermediate to advanced proficiency with Microsoft Office and building operations technologies, including Yardi, Angus, Cove, KODE, Building Automation Systems (BAS/BMS), or equivalent platforms.
- Power Engineering Certificate required.
- Valid driver's license required.
Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.
The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.
We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply - you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.
We use artificial intelligence (AI) technology - alongside human review - to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.
Candidates must be legally authorized to work in Canada as the company does not provide work permit sponsorship for this role.
Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.
QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.