{"id":3470194,"url":"https://alion.io/job/qualco-modern-workplace-endpoint-engineer","title":"Modern Workplace & Endpoint Engineer","company":{"id":55578,"name":"QUALCO","domain":"qualco.tech","url":"https://alion.io/company/qualco","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":93,"open_postings":10,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"GDPR","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-29T16:52:58Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-02T23:02:45Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At Quento Technologies S.A., the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.\nAt Quento Technologies S.A. we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide.\nQuento Technologies S.A. seeks a highly motivated and experienced a Modern Workplace & Endpoint Engineer to join our Managed Workplace Services team, supporting endpoint, application delivery, and Microsoft 365 collaboration operations for enterprise Customers - with immediate deployment onto a strategic Customer engagement and onward deployment across Quento's Managed Workplace Services portfolio.\nYour responsibilities will entail:\n Endpoint operations (primary): Intune device configuration, Autopilot provisioning, compliance & Conditional Access management, patching cycles (OS + third-party), endpoint troubleshooting up to L2 escalation;\nApplication delivery: package and deploy applications via Intune Win32, MSIX and Company Portal; support the application intake → test rings → production release cycle;\nM365 administration: day-to-day admin of Teams, Exchange Online, SharePoint, OneDrive; sensitivity-label enforcement at endpoint; Copilot rollout support and adoption tracking;\n Modern collaboration: support Teams governance changes (guest access, external federation, meeting policies), room-connected Teams devices, and hybrid work scenarios;\nKnowledge transfer & onboarding: actively participate in Customer KT workshops and shadow the incumbent alongside the Service Manager; capture undocumented knowledge; produce daily notes and build the operational runbook library;\nDocumentation & knowledge base: contribute to SOPs, runbooks, KB articles; maintain the endpoint operations manual and delivery playbook;\n Ticket handling: manage endpoint and workplace tickets in ServiceNow (Incident/Request/Change), meet contractual SLA/OLA targets, drive first-time-fix rate;\nContinuous improvement: identify automation and process improvement opportunities; contribute to the service improvement backlog;\nMulti-client readiness: build knowledge portable across Customers; maintain Quento-standard playbooks; participate in onboarding of new managed workplace clients when required;\nEnsuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.\nRequirements\nUniversity degree in Computer Science, Engineering, or a related field;\n3-5 years of hands-on experience in Modern Workplace / endpoint operations at enterprise scale (300+ users);\nExperience supporting enterprise Customers in a managed-services or multi-client environment;\nExperience troubleshooting endpoint and collaboration incidents in production environments;\nExperience working within ITSM ticketing and change management processes (ServiceNow or equivalent);\nStrong analytical, troubleshooting, and communication skills;\nFluent English (B2 minimum) - non-negotiable given Customer-facing interaction;\nTechnical Knowledge\nMicrosoft Intune - device configuration profiles, compliance policies, app protection, Autopilot, ESP, Endpoint Analytics;\nWindows 10/11 administration - image management, driver/firmware, hardening baselines, patching (WUfB rings);\nM365 administration - Teams admin center, Exchange Online, SharePoint & OneDrive admin, sensitivity labels, retention policies;\nEntra ID basics - users, groups, group-based licensing, MFA registration, Conditional Access reading (not authoring at L2);\nApplication packaging - PSADT, MSIX, IntuneWin, PowerShell packaging scripts;\nPowerShell for automation and reporting.\nPreferred Qualifications\nKnowledge of ITIL and operational support practices;\nMicrosoft MD-102 (Endpoint Administrator);\nExperience working in 24x7 or multi-Customer managed-services environments;\nExperience working in regulated or highly available environments.\nWorking model: Standard hybrid working pattern, with periodic Customer-site travel and flexibility during onboarding/shadowing phases as required by active engagements.\nBenefits\nYour Life @ Qualco Group\nOn top of challenging work environment, we are offering:\nCompetitive compensation, ticket restaurant card, and annual bonus programs\nCutting-edge IT equipment, mobile and data plan\nModern facilities, free coffee and beverages, indoor parking, and company bus\nPrivate health insurance, onsite occupational doctor, and workplace counselor\nFlexible working model, hybrid benefits & home equipment benefits\nOnsite gym, wellness facilities, and ping pong room\nCareer and talent development tools\nMentoring, coaching, personalized annual learning and development plan\nEmployee referral bonus, regular wellbeing, ESG and volunteering activities\nYour race, gender identity and expression, age ethnicity or disability make no difference in Quento Technologies S.A. We want to attract, develop, promote, and retain the best people based only on their ability and behavior.\nDisclaimer: Quento Technologies S.A. collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. 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