{"id":3693593,"url":"https://alion.io/job/qualco-service-delivery-manager","title":"Service Delivery Manager","company":{"id":55578,"name":"QUALCO","domain":"qualco.tech","url":"https://alion.io/company/qualco","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":91,"open_postings":14,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Valletta, Malta"],"countries":["MT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-03T17:25:41Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T13:01:31Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.\nAt Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Our high-performing, dynamic, and collaborative environment fosters professional growth at every stage.\nQuento Technologies seeks a highly motivated and experienced Service Delivery Manager\nResponsibilities:\nManage the delivery of infrastructure, cloud, workplace, and platform services, ensuring service continuity, performance, and compliance with agreed service levels\nCoordinate internal technical teams and third-party service providers to ensure timely incident resolution, service availability, operational excellence, and continuous service improvement\nAct as the primary point of contact for stakeholders, monitoring and reporting on service performance through SLAs, KPIs, and operational metrics, while ensuring effective governance, risk management, and alignment with business requirements\nOwn the end-to-end delivery of managed services, ensuring contractual commitments, service scope, quality standards, and customer expectations are consistently met.\nAct as the primary operational point of contact for the customer, managing day-to-day service matters, expectations, escalations, and overall customer satisfaction.\nEnsuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy\nRequirements\nBachelor’s degree in Information Technology, Computer Science, or a related field\nValid ITIL Managing Professional (ITIL MP) or ITIL 4 Strategic Leader (ITIL SL) certification is mandatory\nAt least five (10) years of professional experience in managing support services, including coordination of multidisciplinary teams, stakeholder engagement, SLA/KPI tracking, continuous service improvement, service catalogue lifecycle management, and vendor governance across complex environments\nProven experience managing the delivery of infrastructure, cloud, and managed services environments, ensuring service continuity and performance\nExperience overseeing system patching, compliance, security, and network infrastructure services across Windows and Linux environments\nProven experience monitoring service delivery through SLAs and KPIs, coordinating technical teams and third-party vendors, and maintaining strong stakeholder relationships\nExperience managing services within complex multi-stakeholder environments, ensuring effective coordination between business stakeholders, technical teams, and external service providers\nGood command of both English (equal to B2 according to CERF) and French (equal to A2 according to CERF)\nBenefits\nThis role is an on - site opportunity in Luxembourg.\nCV submitted in English.\nYour race, gender identity and expression, age ethnicity or disability make no difference in Quento we want to attract, develop, promote, and retain the best people based only on their ability and behavior.\nDisclaimer: Quento collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). 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