{"id":2245852,"url":"https://alion.io/job/qualco-service-desk-engineer","title":"Service Desk Engineer","company":{"id":55578,"name":"QUALCO","domain":"qualco.tech","url":"https://alion.io/company/qualco","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":84,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"GDPR","optional":true}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-16T14:11:02Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"We are Qualco Group, a leading fintech organisation with over 25 years of experience delivering innovative technology solutions to banks and financial institutions. Serving clients in over 30 countries, we leverage advanced technologies, such as AI and analytics, to develop proprietary software and platforms that accelerate digital transformation and generate lasting value for businesses, society, and the broader economy.\nA Day in the Life of a Service Desk Engineer at Qualco will include:\nSingle Point of Contact & Ticket Management:\nFirst-Line End-User Support: Acting as the primary, high-touch single point of contact for end-users across the entire group via phone calls, email, and self-service ticketing portal;\nTicket Triage, Incident Resolution & Escalation: Accurately logging, classifying, prioritizing, and managing the end-to-end lifecycle of Incidents and Service Requests in alignment with ITIL frameworks, while delivering first-line investigation, diagnosis, and resolution of end-user technical issues and seamlessly escalating complex cases to Tier 2 support group.\nIdentity, Access & User Lifecycle Management:\nExecuting Onboarding, Offboarding and employee changes workflows, including account creation & modification, access provisioning, deprovisioning, and basic IT induction for new hires;\nManaging identity administration (Microsoft Entra ID), credential/MFA resets, and licensing allocation.\nWorkstation Provisioning & Asset Lifecycle Management:\nHandling laptop staging, workspace setups, hardware provisioning, and office infrastructure relocations;\nManaging hardware and software assets in the Asset Management tool.\nMulti-Platform Support & Endpoint Diagnostics:\nDiagnosing and troubleshooting software and hardware issues across Windows, macOS, iOS, Android, and Microsoft 365 / Office applications;\nManaging endpoints, mobile devices, and devices enrollment via Microsoft Intune (UEM).\nSecurity Operations & Compliance:\nEnhancing IT security by investigating file/e-mail release requests and analyzing sign-in logs triggered by Microsoft Defender alerts;\nEnsuring all activities are carried out in full compliance with regulatory requirements, while supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.\nCollaboration, Network & Telephony Operations:\nOverseeing corporate meeting room AV equipment, video conferencing readiness, daily health checks, and basic Tier-1 network connectivity support (Wi-Fi, Ethernet, VPN);\nAdministering Exchange Online (shared mailboxes, mail flow), telephony/call center extensions management, and corporate printing infrastructure.\nRequirements\n1-3 years of solid experience in an IT Service Desk / Technical Support role, ideally within a structured corporate or enterprise environment;\nProven track record of operating within ITIL-aligned processes;\nBSc/Diploma in Computer Science, Information Technology, or a related field.\nTechnical Expertise:\nBasic Knowledge in Microsoft 365 ecosystem administration, including Microsoft Entra ID, Exchange Admin Center, and Microsoft Intune (UEM / Mobile Device Enrollment);\nHands-on experience with cross-platform OS administration (Windows 11, macOS) and mobile operating systems (iOS, Android);\nGood foundational knowledge of Networking concepts (TCP/IP, DHCP, DNS, Wi-Fi, VPN client troubleshooting);\nExperience with print management systems (e.g., YSoft SafeQ or similar) and IP telephony / VoIP management (desirable skill, not required);\nFamiliarity with hardware/software IT Asset Management (ITAM) tools, equipment staging processes, and meeting room equipment support (desirable skill, not required).\nSoft Skills & Mindset:\nStrong corporate mindset with an understanding of operational compliance, SLAs, and effective cross-departmental collaboration;\nStrong problem-solving abilities combined with excellent analytical and troubleshooting skills, utilizing a logical and methodical approach to root-cause analysis;\nExceptional interpersonal and communication skills (both written and verbal) in Greek and English, with the ability to explain complex technical issues to non-technical users;\nHigh stress tolerance, ability to prioritize tasks under pressure, and a strong commitment to ownership and teamwork.\nBenefits\nYour Life @ Qualco Group\nAs a #Qmember, you will live out every day in a truly human-centred culture, based on mutual respect, trust, and cooperation. Your performance and commitment to our shared goals will be recognised, and there will be great opportunities to ensure your career growth.\nFind out more about #LifeatQualco qualco.group/life_at_qualco_group\nYour benefits\nJoin the #Qteam and enjoy:\nCompetitive compensation, ticket restaurant card, and annual bonus programs\nCutting-edge IT equipment, mobile, and data plan\nModern facilities, free coffee and beverages, and indoor parking\nPrivate health insurance, onsite occupational doctor, and workplace counselor\nFlexible working model, hybrid/remote benefits & home equipment benefits\nOnsite gym, wellness facilities, and ping pong room\nCareer and talent development tools\nMentoring, coaching, personalized annual learning and development plan\nEmployee referral bonus, regular wellbeing, ESG, and volunteering activities\nAt Qualco Group, we value diversity and inclusivity. Your race, gender identity and expression, age ethnicity or disability make no difference in Qualco. We want to attract, develop, promote, and retain the best people based only on their ability and behavior.\nApplication Note: All CVs and application materials should be submitted in English to be considered for this position.\nDisclaimer: Qualco Group collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the Recruitment Notice-Qualco Group, before the submission of your application.","description_format":"text","description_chars":6107,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Greek","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Debt Collection & Recovery","Supply Chain","Factoring & Trade Finance"],"lifecycle":[{"event":"open","at":"2026-10-11T02:03:36Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.651,"p_room":0.75,"age_days":18,"expected_fill_days":21,"reasons":["conf:1","velocity","win:late"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/qualco-service-desk-engineer","json_url":"https://alion.io/job/qualco-service-desk-engineer.json","meta":{"generated_at":"2026-10-16T16:34:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1045,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":55578},"rest":"https://alion.io/mcp/rest/get_company?id=55578"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqualco-service-desk-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqualco-service-desk-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqualco-service-desk-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qualco-service-desk-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqualco-service-desk-engineer"}]}