{"id":1760183,"url":"https://alion.io/job/qualcomm-contract-system-support-analyst","title":"Contract System Support Analyst","company":{"id":94,"name":"Qualcomm","domain":"qualcomm.com","url":"https://alion.io/company/qualcomm","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":1194,"ghost_share":0.187,"stale_share":0.1,"repost_share":0.449,"time_to_fill_p50_days":75,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":19500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":635},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false},{"name":"Agile","optional":true},{"name":"Azure","optional":true},{"name":"Azure DevOps","optional":true},{"name":"Jira","optional":true},{"name":"Rest-Assured","optional":true}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-07T23:48:13Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Company:\nQualcomm India Private LimitedJob Area:\nOperations Group, Operations Group > Business Process AnalysisGeneral Summary:\nIdentifies, develops, and implements process improvement initiatives or solutions designed to enhance data collection, system, and process performance. Creates scalable, efficient, and flexible business designs that balance people, process, and systems. Measures and reviews data and performance metrics on an ongoing basis to identify and resolve issues. Drives solution deployment across the organization including documentation and user training.\n Minimum Qualifications:\n• Bachelor's degree in Business, Engineering, Operations, or related field.OR\nAssociate's degree in Business, Engineering, Operations, or related field and 2+ years of related business process analysis experience.\nOR\nHigh School Diploma or equivalent and 3+ years of related business process analysis experience.\nJoin our team to transform Qualcomm's Contract Lifecycle Management (CLM) space by improving processes and systems, boosting operational efficiency, and driving innovation with AI and other advanced technologies. We aim to deliver effective solutions that integrate seamlessly with business operations while providing exceptional support and value to stakeholders globally.\nIn this dynamic role, you will become an expert in Agiloft, Qualcomm's CLM platform, and serve as a key member of the CLM Operations team. You will provide operational support, configuration assistance, testing, documentation, training, and data quality oversight to ensure the platform remains secure, reliable, and effective for users globally.\nWorking closely with business users, contract managers, system administrators, IT teams, and third-party vendors, you will troubleshoot issues, validate enhancements, maintain documentation, develop training materials, execute testing activities, and support ongoing platform improvements. You will play an important role in ensuring high-quality system data, adherence to established policies and security requirements, and a positive end-user experience.\nThis role is part of Qualcomm’s global CLM team with members located in both Hyderabad and San Diego. Regular collaboration across time zones is required. Candidates should be comfortable participating in evening meetings approximately twice per week, with additional flexibility as needed to support project activities, production issues, training, testing, upgrades, and stakeholder engagement.\nWe are seeking a detail-oriented, customer-focused professional with experience supporting enterprise business systems such as Agiloft, Salesforce, ServiceNow, or similar low-code platforms. The ideal candidate communicates effectively with both technical and business users, takes ownership of assigned work, maintains high standards for quality and accuracy, and is committed to continuous improvement and operational excellence.\n\nPreferred Qualifications:\nBachelor's degree in Business, Information Technology, Operations, or related field\n2+ years of Supply Chain, Information Technology, Operations, or related work experience\n1+ year of experience supporting, configuring, testing, or administering enterprise business applications such as Agiloft, Salesforce, ServiceNow, Jira, or similar low-code platforms\n1+ year customer-facing support experience\n1+ year of experience with data analysis, reporting, or data quality activities\n1+ year of experience working in a large matrixed organization\nExperience creating user documentation, training materials, knowledge articles, or support content\nExperience performing system testing, validation, QA, or user acceptance testing activities\nFamiliarity with Agile delivery methodologies and tools such as Jira, Azure DevOps, or similar platforms\nComfortable working with global teams and supporting stakeholders across multiple time zones\nStrong written and verbal communication skills with excellent attention to detail\nPrincipal Duties and Responsibilities:\nProvides day-to-day operational support for Qualcomm's Contract Lifecycle Management platform\nAssesses, troubleshoots, and resolves end-user issues, questions, and enhancement requests while meeting established service levels\nPerforms configuration and administrative activities within Agiloft and other supported platforms following established governance processes\nExecutes QA, regression, integration, and user acceptance testing activities for system enhancements, upgrades, and defect fixes\nCreates, maintains, and executes test scripts and test plans\nDevelops and maintains user documentation, process guides, knowledge articles, training materials, and quick reference guides\nDelivers end-user training and supports adoption of new features and functionality\nPerforms data quality reviews and supports contract data cleanup and governance initiatives\nHelps ensure platform configurations, data, and operational processes comply with security, governance, and policy requirements\nRuns reports, performs data analysis, and supports business reporting needs\nParticipates in system releases, upgrades, validation efforts, and production support activities\nCollaborates effectively with business stakeholders, contract managers, attorneys, IT teams, and external vendors\nIdentifies opportunities to improve operational efficiency through automation, standardization, and process improvements\nActively manages individual priorities, deadlines, and deliverables\nSeeks learning opportunities within the industry and explores, evaluates, and recommends new technologies and trends\nLevel of Responsibility:\nWorks under close supervision.\nResponsible for own work. Decision-making is limited.\nRequires strong verbal and written communication skills to effectively support users and collaborate with stakeholders.\nWorks within established department objectives and operational processes.\nErrors typically impact timelines, data quality, user experience, or operational efficiency and may require additional effort to correct.\nTasks range from routine system support and testing activities to more complex troubleshooting and operational analysis.\nProblem solving is typically focused on investigating issues, identifying root causes, validating solutions, and ensuring quality outcomes.\n \"> \">undefined\nApplicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail  or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).\nQualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.\nTo all Staffing and Recruiting Agencies:Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.\nIf you would like more information about this role, please contact Qualcomm Careers.","description_format":"text","description_chars":8092,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Autonomous Driving","Energy Efficiency","Car Electronics"],"lifecycle":[{"event":"open","at":"2026-10-03T12:24:10Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.851,"p_room":1,"age_days":15,"expected_fill_days":75,"reasons":["conf:1","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/qualcomm-contract-system-support-analyst","json_url":"https://alion.io/job/qualcomm-contract-system-support-analyst.json","meta":{"generated_at":"2026-10-08T00:53:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1439,"day_limit":5000,"remaining_today":3561,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":94},"rest":"https://alion.io/mcp/rest/get_company?id=94"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqualcomm-contract-system-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqualcomm-contract-system-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqualcomm-contract-system-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qualcomm-contract-system-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqualcomm-contract-system-support-analyst"}]}