{"id":604691,"url":"https://alion.io/job/qualcomm-customer-quality-engineer-staff","title":"Customer Quality Engineer (Data Center), Staff","company":{"id":94,"name":"Qualcomm","domain":"qualcomm.com","url":"https://alion.io/company/qualcomm","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"C","score":69,"open_postings":1044,"ghost_share":0.257,"stale_share":0.149,"repost_share":0.45,"time_to_fill_p50_days":73,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hsinchu, Taiwan","Taipei, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":58000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1625},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest-Assured","optional":true}],"status":"live","first_seen_at":"2026-07-02T00:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T21:41:10Z","board_verified":true,"closed_at":null,"days_open":131,"trust":{"level":"ok","repost_count":3,"flags":["repost"],"days_open":112},"description":"Company:\nQualcomm Communication Technologies Ltd.Job Area:\nEngineering Group, Engineering Group > Hardware EngineeringGeneral Summary:\nJob Description\nAs a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives\ndigital transformation to help create a smarter, connected future for all. As a Qualcomm Customer Quality Engineer, you will establish a close relationship with our data center customers, lead all quality communications with them, internally drive resolutions for their reported problems and be the voice of the customer to the internal teams.\nPreferred Qualifications:\nMaster's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field.\n8+ years of Hardware Engineering or related work experience.\n4+ years technical and business customer communications\n2+ years of experience dealing with suppliers in driving issues resolutions\n2+ year in a technical leadership role with or without direct reports.\nPrincipal Duties and Responsibilities:\nLead conference calls and F2F meetings with Customers related to quality \nTrack Customer quality metrics with regular reporting to the customer and internal management \nCoordinate and participate in Customer audits \nAssimilate communicated technical details:(a) Understand the critical elements of the issue and provide direction to the working team\n(b) Assess the results from various technical activities and formulate responses to customers with quality and customer goals in mind\n\nInterface with Customers, Integrators and Partners onsite at their location to support problem solving and issue resolution as needed \nCraft customer presentations covering containment, root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints \nWork cross functionally among internal organizations, coordinating activities to assess product risk, drive problem solving and achieve continuous improvement, increasing customer satisfaction \nLevel of Responsibility:\nWorks independently with minimal supervision.\nProvides supervision/guidance to other team members.\nDecision-making is significant in nature and affects work beyond immediate work group.\nRequires verbal and written communication skills to convey complex information. May require negotiation, influence, tact, etc.\nInfluence key organizational decisions.\nMinimum Qualifications\nBachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 8+ years of Hardware\nEngineering or related work experience.\nOR\nMaster's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 6+ years of Hardware Engineering\nor related work experience.\nOR\nPhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related\nwork experience.\nMinimum Qualifications:\n• Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related work experience.OR\nMaster's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 3+ years of Hardware Engineering or related work experience.\nOR\nPhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience.\nApplicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail  or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).\nQualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.\nTo all Staffing and Recruiting Agencies:Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. 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