{"id":2455642,"url":"https://alion.io/job/qualcomm-senior-atlassian-tools-support-engineer","title":"Senior Atlassian Tools Support Engineer","company":{"id":94,"name":"Qualcomm","domain":"qualcomm.com","url":"https://alion.io/company/qualcomm","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":70,"open_postings":1055,"ghost_share":0.247,"stale_share":0.147,"repost_share":0.459,"time_to_fill_p50_days":74,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":81000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Bash","optional":false},{"name":"CI/CD","optional":false},{"name":"Confluence","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"LDAP","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Agile","optional":true},{"name":"Datadog","optional":true},{"name":"Git","optional":true},{"name":"ITIL","optional":true},{"name":"Rest-Assured","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-30T16:11:50Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Company:\nQualcomm Intl Inc., Mexico Branch OfficeJob Area:\nInformation Technology Group, Information Technology Group > IT EngineeringGeneral Summary:\nJob Summary:\nWe are seeking an experienced Senior IT Support Engineer with deep expertise in Atlassian tools (Jira, Confluence, Jira Service Management, and related integrations). In this individual contributor role, you will focus on providing hands-on support and ensuring the reliability and performance of our Atlassian suite for end users. This position is based in Mexico City and requires fluency in English, collaborating with global teams to deliver a high standard of technical support. This Senior IT Support Engineer position offers an opportunity to leverage your Atlassian tools expertise and support skills to make a significant impact on our organization’s productivity and collaboration. If you are a proactive problem solver with a passion for helping others and continuously improving systems, we encourage you to apply.\nKey Responsibilities:\nProvide advanced end-user and production support for Atlassian tools (Jira, Confluence, Jira Service Management) in a fast-paced enterprise environment, ensuring timely resolution of incidents and service requests.\nTake ownership of complex technical issues and critical incidents related to Atlassian products; perform in-depth troubleshooting and root cause analysis, and drive issues to resolution or escalate appropriately when necessary.\nSupport and maintain integrations and plugins within the Atlassian ecosystem, coordinating with other IT teams or vendors to resolve issues with connected systems (e.g. identity management, CI/CD pipelines, communication tools).\nExecute routine administration tasks as needed - such as configuring projects, workflows, permissions, and user management within Atlassian tools - as a secondary responsibility to support smooth operations.\nMonitor system performance and uptime for Atlassian applications; implement measures for continuous improvement, optimization, and preventive maintenance (e.g. assisting with upgrades, patches, performance tuning).\nCollaborate with global IT and engineering teams to manage updates, migrations, and deployments of new features or version upgrades in Atlassian applications, ensuring minimal disruption to users.\nDevelop and maintain knowledge base articles, support documentation, and standard operating procedures for common issues and processes, fostering a self-service culture and consistency across the support team.\nAct as a subject matter expert on Atlassian tools within the organization, providing guidance, best practices, and training to users and stakeholders as needed.\nParticipate in incident response and problem management activities, including post-incident reviews, to identify root causes and implement improvements that prevent future occurrences.\nEnsure compliance with IT service management (ITSM) and security policies when handling changes or user requests in the Atlassian environment.\nMaintain a high level of customer service, effectively communicating updates and solutions to stakeholders and ensuring user satisfaction with the IT support experience.\nRequired Qualifications & Skills:\n Education & Experience: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience). 5+ years of progressive experience in IT support or systems engineering, including at least 3+ years focused on supporting and administering Atlassian products (Jira, Confluence, Jira Service Management) in an enterprise setting.\nTechnical Expertise: Proficiency in troubleshooting Atlassian applications, including diagnosing performance issues, permission and workflow problems, and integration errors, with the ability to perform root cause analysis in complex systems.\nAtlassian Administration: Hands-on experience with Atlassian administration tasks such as managing projects, spaces, custom fields, workflows, user permissions, and groups, following best practice configurations.\nIntegrations & Plugins: Familiarity with Atlassian Marketplace apps and plugins (e.g. ScriptRunner, automation tools) and ability to support or leverage these to enhance functionality.\nITSM & Tools: Good understanding of IT Service Management (ITSM) principles (e.g., Incident, Problem, Change Management) with experience using ticketing systems - especially Jira Service Management to track and resolve support cases.\n Scripting & Database: Skills in relevant scripting or automation (e.g. Python, Bash, or PowerShell) and basic SQL knowledge for data queries or interacting with Jira/Confluence databases if needed.\nInfrastructure Knowledge: Familiarity with enterprise infrastructure concepts such as Single Sign-On (SSO), directory services (LDAP/Active Directory), basic networking, and operating systems (Linux/Windows) as they relate to supporting Atlassian software deployments.\nLanguage Skills: Bilingual fluency in Spanish and English with excellent written and verbal communication skills in both languages, capable of communicating complex technical issues to both technical and non-technical stakeholders.\nPreferred Qualifications:\n Certifications: Atlassian certifications (e.g., Atlassian Certified Professional in Jira Administration) and/or ITIL Foundation certification.\nMigration/Upgrade Experience: Demonstrated experience leading or contributing to major Atlassian upgrades or migrations (e.g., migrating from Data Center to Atlassian Cloud).\nGlobal Experience: Prior experience working in a multinational company or supporting a global user base, involving culturally diverse teams and multiple time zones.\n Monitoring & Logging: Familiarity with monitoring and logging tools (e.g., Splunk, DataDog) for analyzing Atlassian application logs and system health.\nAdjacent Skills: Exposure to related areas such as Agile project management methodologies, DevOps/CI-CD pipeline integration with Jira, and knowledge of version control and collaboration tools (e.g. Git).\nSoft Skills & Competencies:\nCustomer Service Orientation: A patient, user-focused approach with a friendly demeanor; committed to going the extra mile to ensure positive user experiences and high satisfaction.\nAnalytical Problem-Solving: Excellent analysis and troubleshooting skills with keen attention to detail; creative in finding effective solutions for recurring or complex problems.\nCollaboration: Strong ability to work in a team-oriented, global environment, coordinating with colleagues across different functions, locations, and time zones.\nAdaptability: Flexibility and willingness to continuously learn and adapt to new features, technologies, and best practices in the ever-evolving Atlassian ecosystem.\nWorking Conditions:\nLocation & Schedule: Full-time role based in Mexico City, generally working standard business hours. Some flexibility is required to collaborate with global teams (which may involve occasional early morning or late evening calls).\nWork Environment: The role involves working in an office environment with standard IT equipment and requires regular communication via email, chat, and video conferencing.\nOn-Call Duties: The position may include participation in an on-call rotation to handle critical production issues or scheduled maintenance activities outside of normal hours.\nIndividual Contributor Role: This is a senior individual contributor position with no direct management responsibilities. It emphasizes leadership through expertise, ownership of tasks, and collaboration, rather than formal people management duties.\n Minimum Qualifications:\n• 3+ years of IT-related work experience with a Bachelor's degree.OR\n5+ years of IT-related work experience without a Bachelor’s degree.\n*Completed advanced degrees in a relevant field may be substituted for up to two years (Master’s = one year, Doctorate = two years) of work experience.\nApplicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail  or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).\nQualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.\nTo all Staffing and Recruiting Agencies:Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.\nIf you would like more information about this role, please contact Qualcomm Careers.","description_format":"text","description_chars":9699,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Processors, MCUs & AI Chips","Autonomous Driving","RF & Wireless Hardware","Car Electronics"],"lifecycle":[{"event":"open","at":"2026-10-13T15:52:24Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":21,"expected_fill_days":74,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/qualcomm-senior-atlassian-tools-support-engineer","json_url":"https://alion.io/job/qualcomm-senior-atlassian-tools-support-engineer.json","meta":{"generated_at":"2026-10-30T18:05:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6909,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":94},"rest":"https://alion.io/mcp/rest/get_company?id=94"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqualcomm-senior-atlassian-tools-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqualcomm-senior-atlassian-tools-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqualcomm-senior-atlassian-tools-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qualcomm-senior-atlassian-tools-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqualcomm-senior-atlassian-tools-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2455642}},{"tool":"search_jobs","arguments":{"company":"qualcomm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2455642},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}