{"id":49718,"url":"https://alion.io/job/qualcomm-sr-software-customer-engineer-wlanbt","title":"Sr. Software Customer Engineer - WLAN/BT","company":{"id":94,"name":"Qualcomm","domain":"qualcomm.com","url":"https://alion.io/company/qualcomm","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":74,"open_postings":1170,"ghost_share":0.193,"stale_share":0.106,"repost_share":0.449,"time_to_fill_p50_days":75,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taipei, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":46000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":999},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":false},{"name":"C++","optional":true},{"name":"Java","optional":true},{"name":"Rest-Assured","optional":true}],"status":"live","first_seen_at":"2026-08-02T00:00:00Z","employer_posted_date":"2026-08-02","last_verified_at":"2026-10-11T00:43:29Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":69},"description":"Company:\nQualcomm Communication Technologies Ltd.Job Area:\nEngineering Group, Engineering Group > Software Applications EngineeringGeneral Summary:\nAs a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Application Engineer, you will provide technical expertise of software systems through technical presentations in support of business development, product demonstrations, design and development of customer specific requirements, commercialization, and maintenance of Qualcomm products. Qualcomm Engineers collaborate with cross-functional teams and customers to address questions, issues, debugging, or troubleshooting regarding software systems and applications.\nJob Function\nProvide technical support to Qualcomm customers to enable commercialization of Qualcomm solutions\n\nServe as the primary interface for customers, including OEMs, ODMs, and distributors, ensuring timely resolution of technical issues and customer satisfaction\n\nLead customer issue debugging across domains, including functional, certification, performance, stability, and applications\n\nCollaborate closely with cross-functional teams to drive issue resolution and accelerate customer deliverables\n\nDeliver technical guidance on system architecture, debugging methodologies, and best practices to customers\n\nSupport customer engagements such as technical discussions, on-site support, and product demonstrations\n\nDevelop technical materials, including application notes, training content, and demo documentation, to enhance customer enablement\n\nSkills / Experience\n3+ years of experience in WLAN/BT, audio, or mobile RF/software development and customer support\n\nSolid understanding of Wireless RF behavior, system architecture, and troubleshooting methodologies\n\nHands-on experience in debugging complex issues across software, RF, and system levels\n\nExperience implementing software/firmware algorithms in C and Python\n\nExperience developing drivers for UART, I2C, SPI, I2S and related interfaces\n\nExperience working directly with hardware\n\nGood understanding of audio signal processing and acoustic algorithms, including ANC, ENC, cVc, etc.\n\nExperience optimizing DSP algorithms for embedded platforms\n\nGood understanding of Bluetooth Classic, Bluetooth LE, LE Audio, or related wireless audio technologies\n\nStrong communication skills with the ability to translate complex technical issues into clear and actionable insights\n\nProven analytical and problem-solving capability in customer-facing environments\n\nSelf-motivated, proactive, and capable of independently driving issues to closure\n\nFamiliarity with voice, music, and wearable audio products such as earbuds, headphones, speakers, or smart audio devices is highly desirable\n\nResponsibilities\nAct as the primary SW CE contact to support Qualcomm solutions\n\nManage customer cases across functional domains and ensure timely resolution\n\nDebug and resolve issues spanning software, RF, hardware interaction, system integration, and certification\n\nDrive cross-team collaboration to resolve escalations and critical/blocking issues\n\nProvide onsite and remote support for customer issue analysis, requirement clarification, and integration guidance\n\nSupport pre-sales activities, external demos, and customer technical discussions to enable business opportunities\n\nDeliver technical training, documentation, and knowledge sharing to improve customer capability and reduce support load\n\nEducation Requirements\nBachelor’s or Master’s degree in Electrical/Electronic Engineering, Computer Science, or equivalent\n\nMinimum Qualifications:\n• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience.OR\nMaster's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Applications Engineering, Software Development experience, or related work experience.\nOR\nPhD in Engineering, Information Systems, Computer Science, or related field.\n1+ year of any combination of academic and/or work experience with Programming Language such as C, C++, Java, Python, etc.\n• 1+ year of any combination of academic and/or work experience with debugging techniques.\nApplicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail  or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).\nQualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.\nTo all Staffing and Recruiting Agencies:Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. 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