{"id":2138561,"url":"https://alion.io/job/qualfon-bilingual-call-center-representative","title":"Bilingual Call Center Representative","company":{"id":5298,"name":"Qualfon","domain":"qualfon.com","url":"https://alion.io/company/qualfon","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-09T00:27:11Z","employer_posted_date":null,"last_verified_at":"2026-10-09T00:27:11Z","board_verified":false,"closed_at":null,"days_open":26,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":26},"description":"OverviewWho We Are: Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey.  \nOur mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients. \nAt Qualfon, you’ll find more than just a job, you’ll find a place to grow, develop your career, and be part of a supportive, purpose-driven team. \nStarting hourly pay: $23ResponsibilitiesWhat You’ll Do:\nHandle incoming calls through an automated phone system, answer routine to moderately complex questions from members and providers, and direct calls to the appropriate department when needed.\n\nInvestigate member and provider inquiries and provide timely responses that meet established service level agreements (SLAs).\n\nDocument customer interactions in a customer relationship management (CRM) system, process written requests from members, and maintain accurate records by updating account history with the outcome of each inquiry.\n\nCollaborate with team members, supervisors, and customers to address and resolve customer service concerns.\n\nMake outbound calls to members to follow up on voicemail messages, provide requested information, or support other operational business needs.\n\nQualificationsQualifications we're seeking\nFluency in both English and Spanish.\n\nAt least six months of customer service or phone-based support experience, with additional experience preferred.\n\nTyping speed of 25 WPM with 90% accuracy required.\n\nStrong communication skills—clear, caring, and professional.\n\nSolid computer skills, including MS Office and navigating the web.\n\nReliability, flexibility, and a commitment to getting the job done right.\n\nAbility to work effectively with different departments and team members across an organization.\n\nProficiency with computer applications, telephone systems, and help desk or customer support software.\n\nWork at Home Requirement:\nHigh-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot\n\nWired provider- No mobile broadband connections allowed\n\nUpload speed of 25 Mbps; Download sped of 50 Mbps\n\nThe Internet service provider (ISP) must be highly stable with 1% or less packet loss\n\nLatency under 100ms\n\nMust have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT.\n\nWhat We Offer: We lead by example to ensure our fantastic team members and supervisors embrace and live the Qualfon Mission to make each person's life better.\n\nPaid training\n\nAll team members can further their education and earn a college degree through the Qualfon University scholarship program\n\nTeam members have FREE access to personal and professional support through the Qualfon Care Coaches\n\nLast but not least, Qualfon is dedicated to ensuring all team members have Fun@Work!\n\nEEO Statement QUALFON is an equal opportunity employer. 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