{"id":2865118,"url":"https://alion.io/job/qualfon-call-center-representative","title":"Call Center Representative","company":{"id":5298,"name":"Qualfon","domain":"qualfon.com","url":"https://alion.io/company/qualfon","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-10-19T16:57:12Z","employer_posted_date":null,"last_verified_at":"2026-10-19T16:57:12Z","board_verified":false,"closed_at":null,"days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"OverviewWho We Are: Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey.  \nOur mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients. \nAt Qualfon, you’ll find more than just a job, you’ll find a place to grow, develop your career, and be part of a supportive, purpose-driven team. \nStarting hourly pay: $21ResponsibilitiesWhat You’ll Do:\nHandle incoming calls through an automated phone system, answer routine to moderately complex questions from members and providers, and direct calls to the appropriate department when needed.\n\nInvestigate member and provider inquiries and provide timely responses that meet established service level agreements (SLAs).\n\nDocument customer interactions in a customer relationship management (CRM) system, process written requests from members, and maintain accurate records by updating account history with the outcome of each inquiry.\n\nCollaborate with team members, supervisors, and customers to address and resolve customer service concerns.\n\nMake outbound calls to members to follow up on voicemail messages, provide requested information, or support other operational business needs.\n\nQualificationsPreferred Qualifications\nHigh school diploma or equivalent (GED) required.\n\nA minimum of six months of customer service or telephone support experience; one or more years is preferred.\n\nTyping speed of 25 WPM with 90% accuracy required.\n\nStrong communication skills—clear, caring, and professional.\n\nSolid computer skills, including MS Office and navigating the web.\n\nReliability, flexibility, and a commitment to getting the job done right.\n\nAbility to collaborate effectively with various departments and staff across the organization.\n\nFamiliarity with office equipment, including fax machines, as well as computer applications and telephone systems.\n\nProficiency using help desk or customer support software to manage and resolve inquiries. \n\nWork at Home Requirement:\nHigh-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot\n\nWired provider- No mobile broadband connections allowed\n\nUpload speed of 25 Mbps; Download sped of 50 Mbps\n\nThe Internet service provider (ISP) must be highly stable with 1% or less packet loss\n\nLatency under 100ms\n\nMust have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT.\n\nWhat We Offer: We lead by example to ensure our fantastic team members and supervisors embrace and live the Qualfon Mission to make each person's life better.\n\nPaid training\n\nAll team members can further their education and earn a college degree through the Qualfon University scholarship program\n\nTeam members have FREE access to personal and professional support through the Qualfon Care Coaches\n\nLast but not least, Qualfon is dedicated to ensuring all team members have Fun@Work!\n\nEEO Statement QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. \nOriginally posted on Himalayas","description_format":"text","description_chars":3885,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Call Center Services","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-19T17:28:30Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.757,"p_room":0.9,"age_days":15,"expected_fill_days":27,"reasons":["seen:15","win:mid"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/qualfon-call-center-representative","json_url":"https://alion.io/job/qualfon-call-center-representative.json","meta":{"generated_at":"2026-11-04T18:29:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28438,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5298},"rest":"https://alion.io/mcp/rest/get_company?id=5298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqualfon-call-center-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqualfon-call-center-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqualfon-call-center-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qualfon-call-center-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqualfon-call-center-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2865118}},{"tool":"search_jobs","arguments":{"company":"qualfon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2865118},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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