{"id":1981851,"url":"https://alion.io/job/qualia-billing-specialist","title":"Billing Specialist","company":{"id":58760,"name":"Qualia","domain":"qualia.com","url":"https://alion.io/company/qualia-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":94,"open_postings":13,"ghost_share":0,"stale_share":0,"repost_share":0.077,"time_to_fill_p50_days":672,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":115000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1983},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2024-11-12T23:00:14Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-25T10:26:05Z","board_verified":true,"closed_at":null,"days_open":711,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":711},"description":"At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.\nWHAT YOU'LL WORK ON\nQualia's billing environment is complex. We manage subscription billing, usage-based charges, marketplace transactions, multiple credit structures, and a wide range of payment terms across thousands of customers. This role sits at the center of it all. As a Billing Specialist on the Revenue Operations team, you'll own and run core billing operations - processing payments, resolving billing discrepancies, generating invoices, managing credits, and ensuring our customers are billed accurately and on time. You'll work closely with Deal Desk, Finance, Customer Success, Growth Management, and Engineering to maintain data integrity across the full quote-to-cash lifecycle. This is not a back-office role. You are the point person for billing-related questions from customer-facing teams, and the quality of your work directly impacts customer trust, revenue recognition, and Qualia's ability to grow.\nRESPONSIBILITIES\nDay-to-day billing operations: Oversee the billing status of accounts by researching and resolving billing inconsistencies, errors, and edge cases. Process incoming payments, manage billing runs, and ensure invoices are generated accurately - including for customers on non-standard payment plans, split payments, and deferred terms\nInvoicing and customer billing materials: Create invoices and custom billing materials for Strategic and High Growth accounts. Review customer payment plans regularly for timely payments and follow up where necessary\nCredits and adjustments: Manage the application of bank partner credits, ORT credits, and Qualia credits to customer accounts. Investigate and resolve situations where credits have not been applied correctly, and ensure visibility for customer-facing teams into credit balances and application history\nRefunds and concessions: Manage the approval process for concessions and refunds. Issue refunds, collect on failed charges, and review payment disputes in accordance with established approval thresholds\nCollections and past-due account management: Own the collections process for overdue accounts, including direct outreach to customers via email and phone. Navigate sensitive payment conversations with professionalism and empathy, working to resolve outstanding balances while preserving strong customer relationships and escalating to Growth Management or Customer Success when needed\nCross-functional collaboration: Serve as the primary point of contact for billing-related support cases from Growth Managers, Customer Success Managers, and Support. Participate in daily billing standups and biweekly case reviews to identify patterns, reduce repeat inquiries, and surface systemic issues\nData quality: Monitor billing data for errors such as duplicate subscriptions, incorrect plan amounts, overstated allotments, and misconfigured charges. Proactively flag issues before they reach customers rather than waiting for inbound reports\nYOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH\n1-2 years of experience in billing operations, accounts receivable, or a revenue operations role - ideally in a SaaS or subscription-based environment\nExperience with subscription billing platforms (Ordway, Zuora, Chargebee, or similar) and familiarity with how billing systems integrate with CRMs and ERPs\nStrong command of Excel and Google Sheets; comfortable working with large datasets to investigate discrepancies and build reports\nHigh attention to detail and a low tolerance for unresolved loose ends - you follow issues through to completion\nStrong verbal and written communication skills, including the ability to explain complex billing situations clearly to both internal teams and customers\nAbility to work well with ambiguity, prioritize across competing requests, and problem-solve independently in a fast-paced environment\nComfort navigating cross-functional relationships - you'll work daily with Deal Desk, Finance, Engineering, and customer-facing teams\nNice to Have:\nExperience with Salesforce, Intacct, Ordway, or Stripe\nFamiliarity with revenue recognition concepts (ASC 606) and how billing data feeds into accounting processes\nExperience with collections or dunning processes\nBackground in real estate, fintech, or title & escrow\nBased in Austin, TX, with the ability to work in the office a minimum of two days per week is required. \nWHY QUALIA\nQualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.\nOur benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.\nWe believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.\nBy submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.","description_format":"text","description_chars":6371,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible time off","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Document Management","PropTech"],"lifecycle":[{"event":"open","at":"2026-10-07T00:01:47Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.769,"p_room":0.44,"age_days":711,"expected_fill_days":672,"reasons":["conf:3","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/qualia-billing-specialist","json_url":"https://alion.io/job/qualia-billing-specialist.json","meta":{"generated_at":"2026-10-25T12:07:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17465,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58760},"rest":"https://alion.io/mcp/rest/get_company?id=58760"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqualia-billing-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqualia-billing-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqualia-billing-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qualia-billing-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqualia-billing-specialist"}]}