{"id":1981852,"url":"https://alion.io/job/qualia-smb-growth-manager","title":"SMB Growth Manager","company":{"id":58760,"name":"Qualia","domain":"qualia.com","url":"https://alion.io/company/qualia-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":94,"open_postings":13,"ghost_share":0,"stale_share":0,"repost_share":0.077,"time_to_fill_p50_days":672,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":101000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2645},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"closed","first_seen_at":"2024-10-11T18:01:08Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-27T23:03:33Z","board_verified":false,"closed_at":"2026-10-27T23:03:33Z","days_open":746,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":745},"description":"At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.\nWHAT YOU'LL WORK ON\nWe seek a Growth Manager to join our team as we continue to serve as a key partner in developing the expansion and retention strategies for the SMB companies in our current install base. You will have the opportunity to work closely with various teams throughout the company and develop partnerships with important players in the real estate space. Qualia will be a key participant in enabling the next generation of real estate companies to thrive. You will be responsible for identifying growth opportunities, renewing annual contracts, driving revenue growth for your accounts, and adoption of Qualia's suite of digital real estate products.\nRESPONSIBILITIES \nDrive revenue growth by managing the entire renewal process and identifying upsell opportunities within existing customer accounts\nAchieve monthly revenue targets for renewals and upsell / cross-sell\nProactively identify at-risk accounts and implement strategies to mitigate churn, including providing tailored product solutions and offering exceptional customer support\nWork on highly visible projects that will require you to collaborate (both internally and externally) with multiple teams to execute successfully\nUnderstand Qualia’s suite of digital real estate products and leverage that knowledge to benefit our customers\nPrepare go-to-market strategies for SMB Accounts\nDevelop & execute continuous, client-based communications to monitor success, adoption, and satisfaction of Qualia’s products and services\nAlign with both internal and external product teams to implement Qualia’s products\nPartner closely with Customer Success Managers to reduce churn risk, identify upsell opportunities, and de-escalate customer issues\nYOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH\n1-3 years experience in a sales, renewals, or customer success role is required\nStrong track record of sales accomplishments leading commercial negotiations in a quota-carrying role\nExperience with cloud-based / SaaS business process solution offerings\nProven expertise working with decision-makers and key stakeholders in client environments\nHistory of working with customers using a consultative approach and ideally managing a book of business including renewals\nUnderstanding of legal terms in SaaS contracts\nAbility to effectively negotiate in challenging and collaborative sales engagements\nAbility to excel in a high-energy, results driven sales culture\nTeam player who will work within the company to continue improving organization processes\nExcellent communication and listening skills\nProactive, organized, and comfortable getting on the phone with customers\nAbility to handle ambiguity and overcome objections while working across multiple products\nPreferred: experience managing full customer life cycles including commercial conversations\nPreferred: intermediate / advanced Excel skills and experience using Salesforce\nBased in Austin, TX, with the ability to work in the office a minimum of two days per week is required.\nWHY QUALIA\nQualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.\nOur benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.\nWe believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.\nBy submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.","description_format":"text","description_chars":5034,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible time off","Growth opportunities","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","PropTech"],"lifecycle":[{"event":"open","at":"2026-10-07T00:01:47Z"},{"event":"close","at":"2026-10-27T23:03:33Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 8 · green card filings: 1","filings_12m":8,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":148056,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/qualia-smb-growth-manager","json_url":"https://alion.io/job/qualia-smb-growth-manager.json","meta":{"generated_at":"2026-10-29T22:48:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33750,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58760},"rest":"https://alion.io/mcp/rest/get_company?id=58760"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqualia-smb-growth-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqualia-smb-growth-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqualia-smb-growth-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qualia-smb-growth-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqualia-smb-growth-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1981852}},{"tool":"search_jobs","arguments":{"company":"qualia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1981852},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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