{"id":2079506,"url":"https://alion.io/job/qualifacts-desktop-support-technician-i","title":"Desktop Support Technician I","company":{"id":2084708,"name":"Quali Facts","domain":"qualifacts.com","url":"https://alion.io/company/qualifacts","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vadodara, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":16500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1104},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-10-08T09:38:47Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-22T01:37:49Z","board_verified":false,"closed_at":"2026-10-22T01:37:49Z","days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"Job Description:\nQualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.\nIf you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today!\nThis is an onsite position, 5 days/week, in the Vadodara office working the Night SHIFT (6:30pm-3:30am). Remote applicants will not be considered.\nResponsibilities for the Desktop Support Tech I\nProvide hardware and software support for both remote and office users\nProvide direct service for IT networks\nMaintain a work log of job tickets and maintenance tasks\nStay updated on new developments in, and analyze reviews of, computing technologies\nMaintain and manage Active Directory including set up of new users, Administer Azure, and Office 365 environments\nAssist team with Corporate IT projects\nDevelop and maintain the software application configurations, including documentation of IT operation runbook\nWork closely with other roles to research new tools and technologies that can better support business needs\nEffectively communicate issues to both technical and non-technical stakeholders\nCollaborate on one or more projects\nQualifications of the Desktop Support Tech I\nHigher Secondary Certificate (HSC) or Senior Secondary Certificate (SSC)\n1 to 2 years of related experience including:2+ years working with Windows Desktop Operating Systems1+ years working with Microsoft Active Directory1+ years as a system administrator / Helpdesk Support Technician1+ years working with Microsoft Office 365 Administration\nExperience in Microsoft Office Suite\nBasic troubleshooting skills and problem solving\nKnowledge, Skills, and Abilities of the Desktop Support Tech I\nExcellent troubleshooting expertise and enthusiastic problem solver\nExcellent attention to detail including precise and effective communications and proven ability to manage multiple, competing priorities simultaneously\nDetermined to succeed\nApproachable, open, and consultative\nExceptional customer service\nDiplomatic, but firm\nHas little or no role in decision-making but will be asked to propose and discuss solutions\nExpected to collaborate and interact with team members and employees outside of the IT organization\nMust be comfortable discussing and debating technical and softskill situations to learn and grow\nWork on assignments that are routine in nature, requiring limited judgment\nBehavioral Health EHR Software | Electronic Health Record Solutions\nLeading behavioral health EHR software and electronic healthcare record solutions built to modernize care, manage workflows and improve patient outcomes.\nQualifacts is an equal opportunity employer. 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