{"id":3368220,"url":"https://alion.io/job/qualified-digital-experience-strategyuser-experience-ux-lead","title":"Experience Strategy/User Experience (UX) Lead","company":{"id":688076,"name":"Qualified Digital","domain":"qualifiedigital.com","url":"https://alion.io/company/qualifiedigital","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Design","role_family":"Design","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":111000,"max_usd":225000,"period":"year","method":"global_role_seniority_cell","sample_n":422},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Figma","optional":false}],"status":"live","first_seen_at":"2026-10-27T21:52:13Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T08:57:03Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About the Role \nWe’re seeking a Experience Strategy/UX Lead to join our fast-growing CX team. This is a full-time, remote position.\nThe QD CX team focuses on the holistic digital experienceand how touch points drive value and goals for the business. The team brings together inputs from the business, overall market and economic conditions, technology, design, analytics, and brand to define the overall digital roadmap and solution for clients. We act as trusted advisors to our clients, inspiring them with expert strategic guidance and compassion, and seeing it through the lifecycle of an engagement.\nThe Experience Strategy/UX Lead is responsible for defining and implementing UX research, testing and design strategies. The ideal candidate for this position blends a strategic mindset with practical day-to-day team guidance.\nResponsibilities\nBe a storyteller; understand the goals, what data or information we need to meet and exceed those goals, and how to create a narrative that excites, inspires, and provides direction for both the client and the internal team\nHave the consumer’s best interests in mind at all times, while also being an expert in the client’s business; focus on creating experiences that provide tangible value\nHelp define and conduct the research needed to gain insights and drive the project strategy, understanding how to right-size activities to scope and timeline without sacrificing Voice of Customer insights. Research could include: Voice of Customer (VoC) surveys and interviews, concept testing and market validation, stakeholder discussions and workshops, testing and optimization programs, and everything in between\nCreate and facilitate workshops with client teams to achieve consensus, promote understanding, and gain buy-in\nDrive and execute on a strategic vision to reimagine the core experience for our clients\nUse research, Voice of Customer feedback, data, and experimentation to identify and define opportunities, working with cross-disciplinary to prioritize, building out a roadmap that allows incremental phases that drive real customer value\nWork with other disciplines to draft a measurement plan that proves the value of the experience pre and post launch\nDefine user personas, journey maps, and experience flows based on research findings\nTranslate user insights into design concepts, sketches, wireframes, and high-fidelity prototypes accompanied by annotations\nWork within a design system\nCreate information architecture\nWork with a cross-disciplinary project team to bring prioritized opportunities to life through interactive concepts, planning and moderating consumer-viability research and testing on these concepts to ensure value in the market \nConduct Service Design workshops to understand consumer, operational, and technical pain points and opportunities, as well as orchestrate the service design for optimized and/or net new experiences\nConduct testing, both formative and evaluative; create insightful and actionable findings read-outs\nHave interest in and a working knowledge of the most current accessibility principles and guidelines\nGive visual design feedback and critique to push and pressure-test the work \nProvide strong representation for UX design and customer experience within and outside of the organization\nKeep tabs on trends, best practices, and emerging standards in the digital landscape\nAct as an ambassador to our culture, centering first on humans - always\nQualifications\n6+ years of experience as a UX designer or professional at an agency\nComplete familiarity and expertise in UX design, research, and testing deliverables and activities\nFigma proficiency is required.\nExceptional communication and facilitation skills at multiple levels; a strong ability to communicate clearly and directly to clients\nAbility to lead projects and initiatives with some oversight from a Director-level UX practitioner\nAbility to create high-quality, key deliverables for UX work with minimal oversight\nAbility to manage several projects at once\nExperience with Adobe Experience Manager or similar content management systems\nExperience with healthcare organizations and B2B is a plus\nAbout QD\nQualified Digital (QD) is a full-service digital agency focused on imagining, building, measuring, and improving digital experiences across marketing ecosystems. We specifically focus on the integration of systems related to experience strategy and design, WCM/CMS strategy, and implementation, optimization and personalization, marketing automation, CDP, and data analytics.\nQD is a team of experts who know the value of building connections for our clients - and ourselves too! Our mission is to advance the healthiest and most connected brands around. We’re looking for people with unique voices and talents, insatiable curiosity, and a desire to be recognized for all that you are and do to help us create and orchestrate experiences & operations that are connected, human and intelligent.\nAs a woman-owned and LGBTQIA+-owned business, we understand that diversity isn’t a box to tick or a quota to hit; it’s in the very fabric of the work we do. Even if you don’t feel you meet every single qualification listed above, we strongly encourage you to apply - especially if you are in a historically-disenfranchised group. QD is dedicated to creating an inclusive, welcoming employee experience for all, regardless of gender identity, gender presentation, religion, sexual orientation, age, or disability.\nBring your best self - your whole self - and do the work of your life here at QD!","description_format":"text","description_chars":5559,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","UI/UX Design","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-10-27T23:55:27Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":7,"reasons":["conf:1","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/qualified-digital-experience-strategyuser-experience-ux-lead","json_url":"https://alion.io/job/qualified-digital-experience-strategyuser-experience-ux-lead.json","meta":{"generated_at":"2026-10-30T12:33:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17989,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688076},"rest":"https://alion.io/mcp/rest/get_company?id=688076"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqualified-digital-experience-strategyuser-experience-ux-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqualified-digital-experience-strategyuser-experience-ux-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqualified-digital-experience-strategyuser-experience-ux-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qualified-digital-experience-strategyuser-experience-ux-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqualified-digital-experience-strategyuser-experience-ux-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3368220}},{"tool":"search_jobs","arguments":{"company":"qualifiedigital.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3368220},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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