{"id":4006708,"url":"https://alion.io/job/qualtrics-senior-software-engineer-internal-ai-agent-infrastructure","title":"Senior Software Engineer - Internal AI Agent Infrastructure","company":{"id":3332,"name":"Qualtrics","domain":"qualtrics.com","url":"https://alion.io/company/qualtrics","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":21,"ghost_share":0,"stale_share":0.571,"repost_share":0.048,"time_to_fill_p50_days":32,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":147000,"max":178500,"currency":"USD","period":"year","gross":null,"usd_annual":178500},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Function Calling","optional":false},{"name":"GitLab","optional":false},{"name":"Machine Learning","optional":false},{"name":"Model Context Protocol","optional":false}],"status":"live","first_seen_at":"2026-11-10T02:41:48Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T07:33:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over thousands of clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.\nWhen you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities-ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.\nSenior Software Engineer - Internal AI Agent Infrastructure\nWhy We Have This Role The Internal AI Agent Infrastructure team builds an internal cloud agent platform that helps Qualtrics engineers use AI agents running on company infrastructure. This role will contribute to the platform, including a near-term effort to support Press Ganey users with a different GitLab instance. The work also includes the MCP gateway, which connects approved tools and services for internal use. The platform helps engineers use AI capabilities while the team manages security and governance requirements. The role works with a senior engineering team and responds to feedback from engineers across Qualtrics.\nHow You'll Find Success\nTake initiative, be a self-starter, and propose ideas to move the team forward.\nFollow the latest industry trend changes in AI tooling and research how they could be applied to the platform.\nPossessing deep knowledge of agent concepts such as MCPs, skills, harnesses, and more.\nAdvocate for changes that can improve platform usage, speed, or reliability.\nUse feedback from engineers to help shape platform work.\nTake responsibility for features through release and follow-up bug fixes.\nHow You'll Grow\nDevelop experience building and maintaining an internal cloud agent platform.\nLearn about AI tools and developments by evaluating how they can be used at Qualtrics.\nUnderstand how to build and maintain security controls and provide AI governance to an enterprise.\nHone your product management skills by learning the needs of our engineers to build out roadmaps boosting their productivity.\nThings You'll Do\nImprove the platform by designing and implementing new features based on engineering needs and feedback.\nExpand access to the platform by supporting new GitLab instances and other repositories.\nEnable internal tool use by managing and governing our MCP Gateway which controls all MCP integrations.\nPartner with our security team to ensure all new toolings are compliant and adequate admin controls are in place.\nProactively improve platform use and reliability by identifying bottlenecks and making changes to address them.\nOwn delivered features through release and address bugs and technical debt that arise.\nWhat We're Looking For On Your Resume\nExperience improving developer experience (DevEx), such as building, buying, or integrating tools for internal engineering teams.\nHands-on expertise with modern AI tooling, including MCP servers, agent skills, agent harnesses, and using AI agents in your daily workflow.\nA track record of designing and building platforms that scale, along with reliable, maintainable systems and processes.\nExperience partnering directly with internal users to gather feedback, measure adoption, and turn pain points into product improvements.\nStrong ownership and communication skills, including driving cross-team initiatives, writing clear technical documentation, and helping other engineers adopt new tools and practices.\nMachine learning experience is a plus, not a requirement.\n5+ years of software development experience.\nWhat You Should Know About This Team\nThe team has 6 people, all at senior level or above, and has an on-call rotation.\nWork is mostly focused coding, with a daily standup and usually about one weekly team discussion or design review.\nThe team moves fast; we have at least one notable change each week that impacts all of engineering.\nThe team uses feedback from engineers to guide platform improvements.\nThe team's work includes reviewing new AI developments and considering how to make them usable by other engineers.\nOur Team's Favorite Perks and Benefits\nFun and collaborative office environment with in office amenities, food, drinks, outdoor space, and of course, pinball!\nQuarterly team offsites, giving developers a chance to interact with each other outside of the office and build camaraderie.\nEducation budget you can flexibly spend on topics that interest you.\nQED (Qualtrics Engineer Development) Program encourages all engineers to invest in themselves up to 10% of their time each quarter to advance their careers.\nThe Qualtrics Hybrid Work Model:Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.\nQualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.\nApplicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment, Employee Polygraph Protection Act\nQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.\nNot finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.\n\nFor full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, and mental health benefits. For a detailed look at our benefits, visit Qualtrics US Benefits.\nWashington State Base Annual Pay Transparency Range\n$147,000—$178,500 USD","description_format":"text","description_chars":7651,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Hybrid work","Restricted stock units"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Customer & Retention Analytics","Survey & Forms Software"],"lifecycle":[{"event":"open","at":"2026-11-10T07:33:18Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 69 · green card filings: 43","filings_12m":69,"filings_prev_12m":85,"green_card_filings_12m":43,"median_offered_wage_usd":168661,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":53}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:1","win:early"],"computed_at":"2026-11-10T08:59:08Z"},"pay":{"stated_usd_annual":178500,"is_top_pay":false},"html_url":"https://alion.io/job/qualtrics-senior-software-engineer-internal-ai-agent-infrastructure","json_url":"https://alion.io/job/qualtrics-senior-software-engineer-internal-ai-agent-infrastructure.json","meta":{"generated_at":"2026-11-10T08:59:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20861,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3332},"rest":"https://alion.io/mcp/rest/get_company?id=3332"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqualtrics-senior-software-engineer-internal-ai-agent-infrastructure"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqualtrics-senior-software-engineer-internal-ai-agent-infrastructure"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqualtrics-senior-software-engineer-internal-ai-agent-infrastructure"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qualtrics-senior-software-engineer-internal-ai-agent-infrastructure\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqualtrics-senior-software-engineer-internal-ai-agent-infrastructure"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4006708}},{"tool":"search_jobs","arguments":{"company":"qualtrics.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4006708},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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