{"id":3781818,"url":"https://alion.io/job/qualtrics-technical-program-manager-public-sector","title":"Technical Program Manager - Public Sector","company":{"id":3332,"name":"Qualtrics","domain":"qualtrics.com","url":"https://alion.io/company/qualtrics","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":21,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":98000,"max":119000,"currency":"USD","period":"year","gross":null,"usd_annual":119000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"closed","first_seen_at":"2026-11-04T23:26:24Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T21:47:29Z","board_verified":false,"closed_at":"2026-11-05T21:47:29Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.\nWhen you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities-ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.\nTechnical Program Manager - Public Sector\n\nWhy We Have This Role\nThe Technical Program Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving measurable business impact. In this role, you will partner with customers throughout their lifecycle - from program delivery and onboarding to ongoing optimization, adoption and value realization. You will act as the primary technology trusted advisor for your portfolio, leading medium and large-scale software implementations and optimizing our technology to address individual challenges, ultimately building our customers into lifelong Qualtrics champions.\n\nHow You'll Find Success\nYou will find success by blending exceptional customer and project management skills with a focus on technical platform adoption, renewals, and expansion. You will lead project teams to deliver complex programs within our specific Industry Verticals and Region, ensuring your customers deepen and broaden their usage of the platform. By influencing customers to shape their feedback programs and being resourceful when facing challenges, you will drive leading indicators of success, value realization, and Net ARR growth.\n\nHow You’ll Grow\nKey Responsibilities\nHelp Customers Grow\nBuild and maintain strong customer stakeholder relationships to deeply understand the context, ambition and strategic business goals for the customers within your portfolio\nDefine and execute your strategy for retaining, maturing and expanding customer accounts; including assessing customer usage and implementing new capabilities to enhance their programs\nDevelop success plans aligned with customer business goals and technology roadmaps\nMonitor customer health, platform utilization and adoption metrics to identify opportunities for increased value \nContribute to a culture of accountability, collaboration and continuous improvement to drive high quality customer outcomes\nProvide Technical & Execution Expertise\nDevelop and maintain technical competence on the Qualtrics platform, ensuring a deep understanding of the leading indicators of customer adoption, ACV retention and value realization\nUtilize experience and best practices in order to understand the customer and communicate effectively how the Qualtrics platform will support the delivery of value driving outcomes and enhance their program\nLead specific project implementations for new customers to your portfolio and existing customers; including cross functional / cross team project teams consisting of Technical Services Consultants and XM Advisors, with the objective to deliver on project goals and objectives\nConduct regular risk planning, monitoring, mitigation and reporting to stakeholders both during project delivery and account lifecycle\nDemonstrate Operational Rigor\nExecute implementation and account management activities in accordance with global standard practices, ensuring rigorous account and project tracking and proactive risk and issue management\nEnsure all project and account documentation and artifacts are developed, maintained \nStay current with product and strategic customer journey enhancements \nKey Success Measures\nFor customer accounts within your portfolio over a 12 month period:\nCustomer Value\nNet ARR \nCustomer adoption and maturity of customer account\nCustomer satisfaction and advocacy\nSuccessful Execution\nBillable Utilization attainment\nTime to Value for customers following delivery of new capabilities (measured by level of consumption 60 days following go-live milestone)\nTime to Deliver new capabilities for customers in your portfolio\nRigorous scope management measured by level of Variance on Completion (VAC) of specific project deliverables \n\nThings You'll Do\nPortfolio Leadership: Own the success of a portfolio of customer accounts, serving as the primary technology advisor throughout the customer lifecycle\nPortfolio Performance: Monitor portfolio performance using customer health, adoption, maturity and value realisation to proactively manage risk and identify growth opportunities\nAccount Growth & Maturity: Define strategy to expand program adoption and maturity across our customer accounts, driving Net ARR and portfolio performance\nStrategic Project Management: Partner with customers to provide expertise leading to the alignment of project goals and timely execution\nRisk & Quality Management: Plan, monitor, and mitigate project risks while developing quality management plans aligned with business requirements\nCross-functional Collaboration: Collaborate with internal teams to support your customer’s experience and maintain account health\n\nWhat We're Looking For On Your Resume\nThe ideal candidate combines technical expertise, consulting skills and a passion for helping customers transform their business through technology. \n3+ years of experience: Successfully working with large, complex organizations to execute and advise on customer facing programs that deliver sustainable business outcomes \nTechnical Aptitude: High interest in learning the Qualtrics platform and new technologies and deployment of technical expertise with customers at scale\nConsulting & Program Management: Proven ability to plan and execute multiple concurrent projects on time and budget, with a blend of consulting and internal-customer experience. Collaborating with project managers, consultants, architects and product teams to support delivery of specific outcomes\nCustomer Engagement: Ability to lead workshops, knowledge transfer sessions, utilize data and metrics to communicate understanding and produce high quality customer facing documentation \nStakeholder Influence: Ability to build relationships with senior customer program owners and decision makers\nIndustry Experience: Good understanding of significant industry shifts taking place in experience management in one or more specific industries. \nEntrepreneurial spirit: High tolerance for ambiguity and complexity. Ability to be efficient with limited resources, to understand business needs and to communicate and present to Senior Management effectively.\nEducation: Bachelor’s degree in science, technology, engineering, or business-related field.\nWillingness to Travel: Able to travel up to 25% to engage with clients and teams.\n\nWhat You Should Know About This Team \nEnd-to-End Strategic Advisors: The team serves as the primary technical advisors for public sector clients across their entire lifecycle-from onboarding and technical delivery to ongoing optimization, adoption, and value realization.\nCross-Functional Implementation Leaders: Team members orchestrate medium- and large-scale software implementations, directing cross-functional groups of Technical Services Consultants and XM Advisors to deliver complex, multi-stakeholder programs on time and within scope.\nDriven by Commercial & Customer Outcomes: Success on this team is tied directly to measurable business impact, including Net ARR growth, ACV retention, time-to-value, billable utilization, and client maturity.\nHigh-Rigor, Consultative Culture: The team operates with an entrepreneurial mindset, blending technical platform expertise with operational discipline, proactive risk mitigation, and executive-level stakeholder management.\nOur Team’s Favorite Perks and Benefits\nComprehensive Health & Wellness: Robust medical, dental, and vision insurance packages for you and your dependents.\nProfessional Growth & Mentorship: Structured onboarding, product training, and clear pathways for career advancement. \nPaid Time Off & Holidays: Generous paid vacation, sick leave, and paid company holidays.\n401(k) Retirement Plan: Competitive matching company contributions to help secure your financial future.\nThe Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid\nQualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.\nApplicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment, Employee Polygraph Protection Act\nQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.\nNot finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.\nFor full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, and mental health benefits. For a detailed look at our benefits, visit Qualtrics US Benefits.\nWashington, DC Base Annual Pay Transparency Range\n$98,000—$119,000 USD","description_format":"text","description_chars":11304,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Hybrid work","Restricted stock units","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Customer & Retention Analytics","Survey & Forms Software"],"lifecycle":[{"event":"open","at":"2026-11-05T01:11:28Z"},{"event":"close","at":"2026-11-05T21:47:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 69 · green card filings: 43","filings_12m":69,"filings_prev_12m":85,"green_card_filings_12m":43,"median_offered_wage_usd":168661,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":5}],"liveness":null,"pay":{"stated_usd_annual":119000,"is_top_pay":false},"html_url":"https://alion.io/job/qualtrics-technical-program-manager-public-sector","json_url":"https://alion.io/job/qualtrics-technical-program-manager-public-sector.json","meta":{"generated_at":"2026-11-06T10:28:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18878,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3332},"rest":"https://alion.io/mcp/rest/get_company?id=3332"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqualtrics-technical-program-manager-public-sector"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqualtrics-technical-program-manager-public-sector"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqualtrics-technical-program-manager-public-sector"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qualtrics-technical-program-manager-public-sector\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqualtrics-technical-program-manager-public-sector"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3781818}},{"tool":"search_jobs","arguments":{"company":"qualtrics.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3781818},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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