{"id":57096,"url":"https://alion.io/job/qualys-lead-technical-support-engineer","title":"Lead Technical Support Engineer","company":{"id":18966,"name":"Qualys","domain":"qualys.com","url":"https://alion.io/company/qualys","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Apache HTTP Server","optional":false},{"name":"Bash","optional":false},{"name":"Debian","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"MS SQL","optional":false},{"name":"Python","optional":false},{"name":"Qualys Cloud Platform","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false},{"name":"Jira","optional":true}],"status":"live","first_seen_at":"2026-08-11T00:00:00Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-10-18T16:46:47Z","board_verified":true,"closed_at":null,"days_open":68,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":68},"description":"Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!\nQualys, a leading cybersecurity firm, is seeking an experienced Lead/Senior Technical Support Engineer for Security Applications to promptly resolve global customer and partner service requests. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead in resolving technical issues, provide top-tier support, and contribute to world-class assistance.\nResponsibilities:\nPromptly resolve global customer and partner service requests in a highly secure environment.\nCollaborate with cross-functional teams for high customer satisfaction.\nProvide support via phone, email, and MS Teams for Product modules over the SaaS platform.\nEnsure friendly, professional customer interactions throughout the service lifecycle.\nAct as the main point of contact for technical issues, collaborating directly with Development and QA teams.\nThrive in a challenging and dynamic environment, delivering world-class support and technical solutions.\nQualifications:\n5+ years of technical support experience.\nExperience in Vulnerability Management and Web Application Security/Firewall application support.\nIn-depth TCP/IP understanding and LAN/WAN infrastructure knowledge.\nStrong foundation in Windows and/or solid Linux/Unix experience in an enterprise environment.\nFamiliarity with common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).\nKnowledge of firewalls, Intrusion Detection System technologies, and Network Vulnerability Scanners.\nOutstanding troubleshooting and analytical skills.\nExcellent written and verbal communication skills.\nBachelor of Science in Computer Science or equivalent experience.\nNetworking:\nOSI Layer understanding.\nKnowledge of broadcast domain vs. collision domain.\nFamiliarity with different records zones in DNS and how it works.\nUnderstanding of SSL Handshake and TCP/IP Handshake.\nProficiency in ARP, DHCP, proxy servers, and DNS cache clearing.\nDifferentiation between TCP and UDP, and protocols & their workings.\nLinux/Unix:\nUnderstanding of the boot process and run levels.\nVarious ways to assign an IP address to a Unix/Linux/Debian machine.\nProficient in checking running processes, hidden files, and installing packages.\nKnowledge of sudo, permissions, file systems, and SSH banner.\nWindows:\nInsight into the Windows boot process and control panel basics.\nUnderstanding of UAC, registry hives, and remote registry manipulation tools.\nKnowledge of kernel mode vs. user mode, Active Directory, and Group Policies.\nFamiliarity with Kerberos and NTLM authentication, Procmon, and the service control manager.\nSecurity:\nUnderstanding of vulnerabilities, the vulnerability cycle, and exploits.\nKnowledge of malware types (virus, trojan, worm) and False/True Positive/Negative concepts.\nUnderstanding of False Positive, False Negative, True Positive, and True Negative in the security context.\nPreferred:\nExperience with Kubernetes, containers, Cloud services, packet capture review, and diagnosis.\nPrevious API support and Regex knowledge.\nScripting experience (Bash, Python).\nKnowledge of major web server software, UNIX/Windows web services, and diverse platforms.\nOracle and Microsoft SQL knowledge.\nCCNA, MCSE, CISSP, CompTIA Security+, and CEH certifications are highly desirable.\nExperience with Customer Support and Development Tools (Salesforce, Jira, etc.).\nWilling to work in 24/7 rotational shifts.","description_format":"text","description_chars":3535,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Endpoint Security","Information Security"],"lifecycle":[{"event":"open","at":"2026-08-11T00:00:00Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.777,"p_room":0.44,"age_days":67,"expected_fill_days":59,"reasons":["conf:31","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/qualys-lead-technical-support-engineer","json_url":"https://alion.io/job/qualys-lead-technical-support-engineer.json","meta":{"generated_at":"2026-10-18T19:44:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23745,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18966},"rest":"https://alion.io/mcp/rest/get_company?id=18966"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqualys-lead-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqualys-lead-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqualys-lead-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qualys-lead-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqualys-lead-technical-support-engineer"}]}