{"id":1569304,"url":"https://alion.io/job/qualys-senior-technical-support-project-manager","title":"Senior Technical Support Project Manager","company":{"id":18966,"name":"Qualys","domain":"qualys.com","url":"https://alion.io/company/qualys","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Foster City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":125000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Incident Management","optional":false},{"name":"Confluence","optional":true},{"name":"Jira","optional":true},{"name":"Qualys Cloud Platform","optional":true}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-01T07:04:34Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!\nSenior Support Technical Project Manager\nAbout the Role\nWe are looking for a Senior Support Technical Project Manager (Senior Support TPM) to manage strategic enterprise customer engagements, complex technical escalations, and cross-functional initiatives. This role serves as a trusted technical partner to customers while coordinating with Support, Engineering, Product Management, SRE/Operations, QA, and Sales to drive timely resolution and improve the overall customer experience.\nThe Senior Support TPM will also mentor junior TPMs, drive operational improvements, and help establish best practices across the global Support TPM organization.\nKey Responsibilities\nOwn strategic customer relationships and drive successful technical outcomes, adoption, retention, and customer satisfaction.\nLead complex customer escalations, product defects, feature requests, and critical incidents from identification through resolution.\nCoordinate cross-functional teams including Support, Engineering, Product, SRE/Operations, QA, and Sales.\nUnderstand customer environments and translate technical issues into business impact, priorities, and actionable plans.\nDrive customer meetings, technical reviews, MBRs/QBRs, project tracking, and executive communications.\nLead incident management, RCA, postmortem, and corrective-action processes for critical customer issues.\nTrack customer health, sentiment, risks, escalations, renewals, and expansion opportunities.\nPartner with Sales to support renewals, expansion, and product adoption.\nMentor and coach TPMs on technical engagement, escalation management, communication, and customer management.\nIdentify and drive improvements to Support/TPM processes, tools, reporting, and customer experience.\nProvide executive-level reporting and insights on customer health, risks, escalations, and operational performance.\nRequired Qualifications\n7+ years of experience in customer-facing technical roles such as Technical Customer Success, Technical Project Management, or Technical Support.\n5+ years of experience in SaaS, cloud, or enterprise technology environments.\nStrong experience managing enterprise customers and complex technical escalations.\nExperience working across Support, Engineering, Product Management, Operations/SRE, QA, and Sales.\nStrong understanding of cybersecurity and enterprise IT environments.\nFamiliarity with Vulnerability Management, PCI, NIST, Web Application Security, or related technologies.\nExcellent technical, communication, presentation, project management, and stakeholder management skills.\nDemonstrated ability to mentor team members and influence cross-functional teams.\nStrong ownership, problem-solving, prioritization, and execution skills.\nPreferred Qualifications\nExperience with Qualys products and platform.\nExperience with Vulnerability Management, VMDR, Cloud Agent, Policy Compliance, or Web Application Security.\nExperience managing major incidents, RCAs, and executive-level customer escalations.\nPMP, CISSP, CISM, CompTIA Security+, or equivalent certification.\nExperience with Jira, Salesforce, Confluence, Gainsight, or similar platforms.\n******************************************************************************************************************\nThe salary range for this position is $125,000 - $150,000 per year. Final compensation will be determined based on several factors, including but not limited to skills, relevant experience, and work location. Please note this range reflects base salary and does not include incentive compensation or potential equity grants. We also offer a comprehensive and highly competitive benefits package.\nQualys is an Equal Opportunity Employer, please see our EEO policy.","description_format":"text","description_chars":3826,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Endpoint Security","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-01T07:04:35Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":54,"reasons":["conf:17","win:early","comp:brand"],"computed_at":"2026-10-02T00:08:22Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/qualys-senior-technical-support-project-manager","json_url":"https://alion.io/job/qualys-senior-technical-support-project-manager.json","meta":{"generated_at":"2026-10-02T00:08:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":35,"day_limit":5000,"remaining_today":4965,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}