Site Reliability Engineer, Cloud Platform

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Description

Co-develop and participate in the full lifecycle development of cloud platform services from inception and design, deployment, operation and improvement by applying scientific principles.

Increase the effectiveness, reliability and performance of cloud platform technologies by identifying and measuring key indicators, making changes to the production systems in an automated way and evaluating the results.

Support cloud platform team before the technologies are pushed for production release through activities such as system design, capacity planning, automation of key deployments, engaging in building a strategy for production monitoring and alerting and participate in testing/verification process.

Ensure that the cloud platform technologies are maintained properly by measuring and monitoring availability, latency, performance and system health.

Advice the cloud platform team to improve the reliability of the systems in production and scale them based on need.

Participate in the development process by supporting new features, services, releases and hold an ownership mindset for the cloud platform technologies

Develop tools and automate the process for achieving large scale provisioning and deployment of cloud platform technologies

Participate in on-call rotation for cloud platform technologies. At times of incidents, lead incident response and be part of writing detailed postmortem analysis reports which are brutally honest with no-blame.

Propose improvements and drive efficiencies in systems and processes related to capacity planning, configuration management, scaling services, performance tuning, monitoring, alerting and root cause analysis

Requirements

4+ years of relevant experience in running distributed systems at scale in production.

Expertise in one of the programming language: Java, Python or Go.

Proficient in writing bash scripts

Good understanding of SQL and NoSQL systems

Good understanding of systems programming (network stack, file system, OS services)

Understanding of network elements such as firewalls, load balancers, DNS, NAT, TLS/SSL, VLANs etc

Skilled in identifying performance bottlenecks, identifying anomalous system behavior, and determining the root cause of incidents.

Knowledge of JVM concepts like garbage collection, heap, stack, profiling, class loading, etc.

Knowledge of best practices related to security, performance, high-availability, and disaster recovery.

Demonstrate a proven record of handling production issues, planning escalation procedures, conducting post-mortems, impact analysis, risk assessments and other related procedures.

Able to drive results and set priorities independently

BS/MS degree in Computer Science, Applied Math or related field