{"id":1978908,"url":"https://alion.io/job/quanta-services-it-support-analyst-iii","title":"IT Support Analyst III","company":{"id":4375987,"name":"Advanced Electric Systems","domain":"advancedelectricsystems.com","url":"https://alion.io/company/advanced-electric-systems","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":386,"ghost_share":0,"stale_share":0,"repost_share":0.005,"time_to_fill_p50_days":10,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":97000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":379},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T22:28:17Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-19T08:41:58Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":12},"description":"About Us\nQuanta Power Solutions brings together the industry-leading capabilities and resources of Quanta's operating companies to deliver complete EPC solutions. Our integrated approach spans power generation, battery energy storage, renewables, transmission, substation, and underground infrastructure - from concept to commissioning, we execute complex power infrastructure projects with the speed, certainty, and operational excellence our customers depend on.\nAt Quanta Power Solutions, we are driven by a culture of safety, integrity, and disciplined execution - and we're building a team that shares that commitment.\nAbout this Role\nQuanta Power Solutions is seeking an IT Support Analyst III to provide advanced technical support and maintain information technology systems that support both corporate operations and field-based power generation projects. This senior-level role is responsible for ensuring reliable, secure, and efficient technology services across office and remote environments, including operational technology (OT) systems critical to energy infrastructure. The IT Support Analyst III serves as a technical escalation resource, leads infrastructure and support initiatives, and partners with business and operational teams to improve technology performance, security, and reliability.\nWhat You'll Do\nResponsibilities\nProvide Tier 2 and Tier 3 technical support for complex hardware, software, network, and connectivity issues across corporate and field locations.\nServe as a technical escalation point for service desk personnel and junior IT support staff.\nInstall, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and peripheral equipment.\nAdminister and maintain Active Directory, Microsoft 365, Exchange Online, Azure Active Directory (Entra ID), Group Policy, and identity management solutions.\nMonitor, maintain, and troubleshoot LAN, WAN, VPN, wireless, and remote connectivity infrastructure supporting offices, substations, and project sites.\nLead the support, maintenance, and troubleshooting of operational technology (OT) systems, including SCADA and industrial control systems utilized in power generation and energy infrastructure projects.\nEnsure the availability, reliability, security, and performance of business-critical applications, infrastructure, and OT environments.\nImplement and support cybersecurity initiatives, vulnerability remediation efforts, endpoint protection solutions, and compliance requirements, including NERC CIP standards.\nLead system patching, software deployment, operating system upgrades, backup validation, and disaster recovery testing activities.\nPerform root cause analysis on recurring incidents and implement long-term corrective actions to improve system stability.\nCreate and maintain technical documentation, standard operating procedures, network diagrams, system configurations, and knowledge base articles.\nCollaborate with engineering, project management, cybersecurity, and field operations teams to support strategic business and project objectives.\nParticipate in infrastructure modernization efforts, cloud technology deployments, and technology lifecycle management initiatives.\nManage IT asset inventory, software licensing, vendor relationships, and equipment lifecycle planning.\nSupport and coordinate technology deployments for remote project sites and field offices.\nAssist with evaluating, recommending, and implementing new technologies and best practices.\nMentor junior team members and provide technical guidance to support staff.\nTravel to job sites, field offices, and customer locations as required.\nWhat You'll Bring\nRequired\nBachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent experience may be considered.\n 5-8 years of experience in IT support, systems administration, infrastructure support, or a related technical role.\nAdvanced experience supporting Microsoft Windows operating systems and Microsoft 365 environments.\nStrong experience administering Active Directory, Azure Active Directory (Entra ID), Group Policy, and user access management.\nAdvanced knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPNs, routing, switching, firewalls, and wireless technologies.\nExperience supporting enterprise infrastructure environments, remote sites, and distributed workforces.\nStrong troubleshooting, problem-solving, and root cause analysis skills.\nKnowledge of cybersecurity principles, endpoint security, vulnerability management, and incident response practices.\nExperience supporting system backups, business continuity, and disaster recovery processes.\nExcellent communication, customer service, and stakeholder management skills.\nAbility to independently prioritize work, manage competing priorities, and execute projects with minimal supervision.\nAbility to travel periodically for site visits, field support, and project activities.\nPreferred\nExperience supporting industrial, utility, power generation, renewable energy, or construction environments.\nHands-on experience with SCADA systems, operational technology (OT) environments, industrial control systems (ICS), or electrical utility infrastructure.\nWorking knowledge of NERC CIP standards and regulatory compliance requirements.\nExperience supporting cloud platforms, including Microsoft Azure.\nExperience with endpoint management solutions such as Microsoft Intune, SCCM, or similar tools.\nIndustry certifications such as:\nCompTIA A+, Network+, Security+\nMicrosoft Certified: Azure Administrator Associate\nMicrosoft 365 Certified: Endpoint Administrator Associate\nCisco CCNA\nITIL Foundation\nExperience leading technical projects, infrastructure upgrades, and enterprise technology implementations.\nWhat You'll Get\nCompetitive Compensation\nWeekly Pay\n401(k) Retirement Plan\nHoliday Pay\nPaid Time Off (PTO)\nComprehensive Health Coverage\nPet Insurance\nEmployee Assistance Program (EAP)\nProfessional Development Opportunities\nTuition Assistance\nEmployee Discount Program\nEqual Opportunity Employer\nAll qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.","description_format":"text","description_chars":6933,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadband","Information Security","Electrical & Electronic Engineering","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-10-06T22:28:17Z"},{"event":"reopen","at":"2026-10-13T15:41:32Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.626,"p_room":0.55,"age_days":12,"expected_fill_days":10,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/quanta-services-it-support-analyst-iii","json_url":"https://alion.io/job/quanta-services-it-support-analyst-iii.json","meta":{"generated_at":"2026-10-19T12:43:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8810,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4375987},"rest":"https://alion.io/mcp/rest/get_company?id=4375987"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquanta-services-it-support-analyst-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquanta-services-it-support-analyst-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquanta-services-it-support-analyst-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quanta-services-it-support-analyst-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquanta-services-it-support-analyst-iii"}]}