{"id":1978925,"url":"https://alion.io/job/quanta-services-it-support-specialist-ii","title":"IT Support Specialist II","company":{"id":4375987,"name":"Advanced Electric Systems","domain":"advancedelectricsystems.com","url":"https://alion.io/company/advanced-electric-systems","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":352,"ghost_share":0,"stale_share":0,"repost_share":0.006,"time_to_fill_p50_days":14,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":109000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"OneDrive","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T22:28:17Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-30T07:43:57Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":22},"description":"About Us\nEvery moment of every day, people all over the world rely on the infrastructure work provided by Quanta Services and Quanta Government Solutions (QGS). With its highly skilled and innovative workforce, Quanta is the largest specialty contractor in North America that powers modern life. Find your future with us by being a part of something bigger - leading the energy transition in building a better world for generations to come.\nImagine what you could do here. We encourage and inspire our people to embrace opportunities within our corporate office and 200 operating companies providing solutions for the utility, renewable energy, electric power, industrial, communications and government industries worldwide.\nQuanta’s culture is about creating an environment where all employees can be themselves, are valued, and have an equal opportunity to succeed. When you join our team, you join a dynamic culture in which career development is encouraged, excellence is rewarded, and diversity is valued.\nAbout this Role\nCOMPANY: Quanta Government Solutions\nJOB TITLE: IT Support Specialist II\nDEPARTMENT: Information Technology\nLOCATION: Hybrid\nREPORTS TO: Senior Manager, IT Operations\nCLASSIFICATION: Exempt\nPOSITION OVERVIEW:\nQuanta Government Solutions is seeking an IT Support Specialist II to provide hands-on technical support across our enterprise environment. This role resolves escalated Tier 1 tickets, administers business application access and licensing, supports our Microsoft 365 environment, and delivers high-quality end-user support, escalating complex or unresolved issues to Tier 3. The ideal candidate brings solid Windows and M365 experience, a customer-first mindset, and willingness to travel to field locations as needed.\nWhat You'll Do\nServe as the Tier 2 point of contact for endpoint-related issues (hardware, software, OS, and applications) escalated by Tier 1; independently resolve the majority of Tier 2 issues within scope and SLA targets, reserving escalation to Tier 3 or the responsible vendor for only the most complex or vendor-specific cases.\nSupport day-to-day Microsoft 365 and Active Directory operations (Exchange Online, Teams, SharePoint, OneDrive, Intune, Azure AD, on-prem/hybrid AD), including user/mailbox management, account administration, permissions, and M365 license assignment.\nDeploy, configure, and support Windows 11 workstations, laptops, peripherals, and iOS/Android mobile devices; assist with device lifecycle tasks and endpoint security enrollment (BitLocker, MFA, Conditional Access).\nPerform basic network connectivity troubleshooting (DNS, DHCP, VPN, Wi-Fi); escalate infrastructure-level issues to Tier 3.\nAdminister business application accounts and access - user provisioning/deprovisioning, role and permission assignments - and manage software license assignment, tracking, and renewals across supported applications; troubleshoot installations, updates, and basic configuration, escalating vendor-specific or complex issues to Tier 3.\nParticipate in a shared on-call rotation providing after-hours and weekend support for critical outages, and assist with Tier 1 ticket coverage during peak volume or staff absences.\nCommunicate technical solutions clearly to non-technical users, acting as a trusted point of contact for staff and leadership.\nMaintain and audit asset inventory records; assist with evidence gathering and documentation for compliance audits.\nTravel to company sites and project locations for on-site support and installations.\nContribute to IT support standard operating procedures and process documentation, identifying opportunities for efficiency improvements.\nAssist with software license cost tracking and renewal forecasting, flagging underused or duplicate licenses for reclamation.\nDocument solutions, maintain knowledge base articles, and perform other duties as assigned.\nWhat You'll Bring\nRequired Education and Experience\nAssociate’s degree in IT, Computer Science, or a related field required; equivalent combination of education and hands-on experience may be considered in lieu of degree.\n4-6 years of experience in an IT support or service desk role, with demonstrated progression from Tier 1 responsibilities.\nWorking knowledge of Microsoft 365 and Active Directory (Exchange Online, Teams, SharePoint, OneDrive, Intune, Azure AD, and on-prem/hybrid AD).\nProficiency supporting Windows 11 in a corporate domain environment; experience supporting iOS and Android mobile devices.\nWorking knowledge of endpoint security basics: BitLocker, MFA, and Conditional Access.\nWorking knowledge of basic networking fundamentals (DNS, DHCP, VPN, Wi-Fi) sufficient to troubleshoot end-user connectivity issues.\nExperience supporting and troubleshooting common business and desktop applications.\nStrong customer service orientation with excellent verbal and written communication skills.\nExperience maintaining asset inventory records and supporting compliance audit documentation.\nExperience with application account administration and software license management, including tracking seats, renewals, and reclamation.\nExperience using AI productivity tools (Microsoft Copilot, Claude, ChatGPT) in a professional setting.\nPreferred Education and Experience\nBachelor’s degree in information technology or a related field.\nExperience with RMM platforms for remote support and device monitoring (NinjaRMM/NinjaOne preferred).\nFamiliarity with ITSM/ticketing platforms (ServiceNow, Jira, Freshservice, etc.).\nExperience supporting government or defense contractor environments; familiarity with Microsoft 365 GCC or GCC-High compliance.\nPowerShell, CMD, or equivalent scripting language for task automation and deployments.\nFamiliarity with Microsoft Cloud PC (Windows 365) and Azure Virtual Desktop (AVD).\nFamiliarity with Deltek Costpoint, Deltek Cobra, SAP Concur Expense, ADP, P6, and Autodesk Vault.\nLICENSES / CERTIFICATIONS:\nRequired Licenses/Certifications\nCompTIA A+ or equivalent experience.\nValid driver’s license with a clean driving record (required for travel to field locations).\nPreferred Licenses/Certifications\nMicrosoft 365 Certified: Fundamentals (MS-900).\nCompTIA Network+, Security+, or equivalent.\nITIL Foundation Certification.\nSUPERVISORY RESPONSIBILITIES:\nThis position has no direct supervisory responsibilities. The IT Support Specialist II may provide guidance and mentorship to Tier 1 support staff.\nTRAVEL REQUIREMENTS:\nTravels: Yes\nPercent of time: 30%\nOvernight required: Yes \nOn-call rotation: Yes - shared rotation, including occasional after-hours and weekend support.\nPHYSICAL DEMANDS:\nStationary Position - Frequently\nPushing/Pulling/Reaching - Seldom\nClimb - Seldom\nKneel - Seldom\nGrab - Seldom\nBend - Seldom\nLift/carry over - 31- 50 LBS\nVision - 20/20 Corrected Vision\nHearing - Receive detailed information if spoken to\nWORKING CONDITIONS:\nWet or Humid - Seldom\nWorking near or on moving mechanical parts - Seldom\nWorking near or on heavy machinery - Seldom\nWorking in high places - Seldom\nExposed to fumes or airborne particles - Seldom\nExposed to toxic or caustic chemicals - Seldom\nFrequency of working in outdoor weather conditions - Seldom\nWork with Electricity - Seldom\nWork with explosives - N/A\nWork on or near a source of radiation - N/A\nLoud noise conditions (above 87dB)- Seldom\nOther Environmental Factors including weather conditions______________________\nNote: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, working conditions, physical demands, and activities my change or new ones may be assigned at any time with or without notice.\nWhat You'll Get\nOur Benefits & Perks\nComprehensive medical, dental, and vision insurance coverage\nCompany-paid life and disability insurance\nAccess to mental health support and resources\n160 hours of paid time off per calendar year, prorated in the year of hire based on the employee’s start date, along with 11 company-observed paid holidays\nGrowth & Development\nOngoing training and development programs\nCareer advancement opportunities to support professional growth\nTuition reimbursement for continued education\nRecognition & Financial Well-Being\nEmployee recognition and rewards program\n401(k) retirement savings plan with company match\nFlexible Spending Account (FSA) and Health Savings Account (HSA) options (based on plan selection)\nFamily Support\nMaternity and paternity leave programs to support growing families\nApplication Deadline\nQGS anticipates accepting applications through December 1, 2026. This posting may be extended if the position remains unfilled or closed earlier if the position is filled before the anticipated closing date.\nEqual Opportunity Employer\nAll qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.","description_format":"text","description_chars":9657,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":["Insurance coverage","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadband","Electrical & Electronic Engineering","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-10-06T22:28:17Z"},{"event":"reopen","at":"2026-10-13T15:41:32Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.737,"p_room":0.45,"age_days":23,"expected_fill_days":14,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/quanta-services-it-support-specialist-ii","json_url":"https://alion.io/job/quanta-services-it-support-specialist-ii.json","meta":{"generated_at":"2026-10-30T10:42:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15450,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4375987},"rest":"https://alion.io/mcp/rest/get_company?id=4375987"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquanta-services-it-support-specialist-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquanta-services-it-support-specialist-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquanta-services-it-support-specialist-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quanta-services-it-support-specialist-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquanta-services-it-support-specialist-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1978925}},{"tool":"search_jobs","arguments":{"company":"advancedelectricsystems.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1978925},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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