{"id":1978926,"url":"https://alion.io/job/quanta-services-senior-it-support-specialist","title":"Senior IT Support Specialist","company":{"id":4375987,"name":"Advanced Electric Systems","domain":"advancedelectricsystems.com","url":"https://alion.io/company/advanced-electric-systems","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":375,"ghost_share":0,"stale_share":0,"repost_share":0.005,"time_to_fill_p50_days":14,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":156000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":504},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"OneDrive","optional":false},{"name":"Power Apps","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T22:28:17Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-28T02:43:11Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":20},"description":"About Us\nEvery moment of every day, people all over the world rely on the infrastructure work provided by Quanta Services and Quanta Government Solutions (QGS). With its highly skilled and innovative workforce, Quanta is the largest specialty contractor in North America that powers modern life. Find your future with us by being a part of something bigger - leading the energy transition in building a better world for generations to come.\nImagine what you could do here. We encourage and inspire our people to embrace opportunities within our corporate office and 200 operating companies providing solutions for the utility, renewable energy, electric power, industrial, communications and government industries worldwide.\nQuanta’s culture is about creating an environment where all employees can be themselves, are valued, and have an equal opportunity to succeed. When you join our team, you join a dynamic culture in which career development is encouraged, excellence is rewarded, and diversity is valued.\nAbout this Role\nCOMPANY: Quanta Government Solutions\nJOB TITLE: Sr IT Support Specialist\nDEPARTMENT: Information Technology\nLOCATION: Hybrid\nREPORTS TO: Senior Manager, IT Operations\nCLASSIFICATION: Exempt\nPOSITION OVERVIEW:\nQuanta Government Solutions is seeking a Sr IT Support Specialist to serve as the escalation point for complex technical issues across our enterprise environment. This role owns Tier 3 support, administers our Microsoft 365 environment, and delivers high-quality end-user support. The ideal candidate brings deep Windows and M365 expertise, general familiarity with Azure, a customer-first mindset, and willingness to travel to field locations as needed. Beyond day-to-day escalation and administration, this role also contributes technical direction on the ongoing architecture, licensing strategy, and lifecycle roadmap of the Microsoft 365 and Azure environment.\nWhat You'll Do\nServe as the Tier 3 escalation point for all endpoint-related issues (hardware, software, OS, and applications) unresolved by Tier 1/2, driving resolution with minimal downtime and engaging vendor support directly when the technology requires manufacturer- or vendor-level resolution.\nAdminister Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive, Intune, Azure AD, Defender, Purview, and licensing) and enforce endpoint security and compliance (BitLocker, MFA, Conditional Access).\nDeploy, configure, and maintain Windows 11 workstations, laptops, peripherals, iOS/Android mobile devices, and Microsoft Cloud PCs; manage device lifecycle from imaging through retirement using automation and best practices, and manage Azure Virtual Desktop (AVD) environments.\nMonitor endpoint health, patching, and remote support via RMM tooling (NinjaRMM or equivalent); maintain automation scripts, alerts, and device policies.\nTroubleshoot core network connectivity issues (DNS, DHCP, VPN, wireless, firewall rules) and monitor backup jobs across on-prem and cloud workloads, performing restores and escalating to network/security teams as needed.\nCommunicate technical solutions clearly to non-technical users; act as a trusted technology advisor to staff and leadership.\nParticipate in a shared on-call rotation providing after-hours and weekend support for critical outages; assist with Tier 1/2 tickets during peak volume, backlogs, or staff absences.\nTravel to company sites and project locations for on-site support, installations, and technology deployments.\nProvide architectural input and recommendations on the Microsoft 365 and Azure platform roadmap, partnering with IT leadership on endpoint management strategy, tenant configuration standards, and technology lifecycle planning.\nOwn software and cloud licensing budget planning for supported platforms, including cost forecasting, vendor contract review, and renewal negotiation.\nOwn and maintain IT support SOPs and process documentation, leading process-improvement initiatives across the support organization.\nDocument solutions, maintain knowledge base articles, and perform other duties as assigned.\nWhat You'll Bring\nRequired Education and Experience\nBachelor’s degree in IT, Computer Science, or a related field required; equivalent combination of education and progressive hands-on experience may be considered in lieu of degree.\n6+ years of progressive endpoint support experience, including 3+ years at a Tier 3/senior level.\nDemonstrated expertise administering Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, Azure AD, Defender, and Purview).\nProficiency supporting Windows 11 in a corporate domain environment.\nExperience supporting iOS and Android mobile devices in a corporate environment.\nExperience deploying and managing Microsoft Cloud PC (Windows 365) in a corporate environment.\nSome hands-on experience managing Azure Virtual Desktop (AVD) environments.\nHands-on experience with an enterprise RMM platform (NinjaRMM/NinjaOne or equivalent).\nWorking knowledge of endpoint security tools: BitLocker, MFA, Conditional Access, Defender, and Microsoft Purview.\nWorking knowledge of core networking fundamentals (DNS, DHCP, VPN, firewalls, Wi-Fi) sufficient to troubleshoot end-user and site connectivity issues.\nExperience monitoring backup jobs and performing file, mailbox, or system restores (e.g., Veeam, Datto, Azure Backup, or equivalent).\nWillingness to participate in a shared on-call rotation, including occasional after-hours and weekend support.\nFamiliarity with ITSM/ticketing platforms (ServiceNow, Jira, Freshservice, etc.).\nStrong customer service orientation with excellent verbal and written communication skills.\nPreferred Education and Experience\nExperience supporting government or defense contractor environments.\nExperience in a Microsoft 365 GCC or GCC-High environment, including tenant configuration differences.\nPowerShell, CMD, or equivalent scripting language for task automation and deployments.\nExperience with Azure RemoteApp streaming and hybrid deployment scenarios alongside Windows 365 Cloud PC.\nExperience building solutions in Microsoft Power Apps (canvas or model-driven apps integrated with M365/SharePoint).\nFamiliarity with Deltek Costpoint, Deltek Cobra, SAP Concur Expense, ADP, P6, and Autodesk Vault; ability to support end-users and coordinate with application owners on access, troubleshooting, and integrations.\nExperience using AI productivity tools (Microsoft Copilot, Claude, ChatGPT) in a professional setting; familiarity with responsible AI usage and applying AI to support workflows, documentation, and troubleshooting.\n> 6 Years\nLICENSES / CERTIFICATIONS:\nRequired Licenses/Certifications\nValid driver’s license with a clean driving record (required for travel to field locations).\nCompTIA Network+ or equivalent.\nPreferred Licenses/Certifications\nMicrosoft 365 Certified: Modern Desktop Administrator Associate (MD-102).\nMicrosoft 365 Certified: Enterprise Administrator Expert.\nMicrosoft Certified: Azure Administrator Associate (AZ-104).\nCompTIA Security+.\nITIL Foundation Certification.\nSUPERVISORY RESPONSIBILITIES:\nThis position has no direct supervisory responsibilities. The Sr IT Support Specialist may provide technical mentorship and guidance to junior support staff.\nTRAVEL REQUIREMENTS:\nTravels: Yes\nPercent of time: 30%\nOvernight required: Yes \nPHYSICAL DEMANDS:\nStationary Position - Frequently\nPushing/Pulling/Reaching - Seldom\nClimb - Seldom\nKneel - Seldom\nGrab - Seldom\nBend - Seldom\nLift/carry over - 31- 50 LBS\nVision - 20/20 Corrected Vision\nHearing - Receive detailed information if spoken to\nWORKING CONDITIONS:\nWet or Humid - Seldom\nWorking near or on moving mechanical parts - Seldom\nWorking near or on heavy machinery - Seldom\nWorking in high places - Seldom\nExposed to fumes or airborne particles - Seldom\nExposed to toxic or caustic chemicals - Seldom\nFrequency of working in outdoor weather conditions - Seldom\nWork with Electricity - Seldom\nWork with explosives - N/A\nWork on or near a source of radiation - N/A\nLoud noise conditions (above 87dB)- Seldom\nOther Environmental Factors including weather conditions______________________\nNote: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, working conditions, physical demands, and activities my change or new ones may be assigned at any time with or without notice.\nWhat You'll Get\nOur Benefits & Perks\nComprehensive medical, dental, and vision insurance coverage\nCompany-paid life and disability insurance\nAccess to mental health support and resources\n160 hours of paid time off per calendar year, prorated in the year of hire based on the employee’s start date, along with 11 company-observed paid holidays\nGrowth & Development\nOngoing training and development programs\nCareer advancement opportunities to support professional growth\nTuition reimbursement for continued education\nRecognition & Financial Well-Being\nEmployee recognition and rewards program\n401(k) retirement savings plan with company match\nFlexible Spending Account (FSA) and Health Savings Account (HSA) options (based on plan selection)\nFamily Support\nMaternity and paternity leave programs to support growing families\nApplication Deadline\nQGS anticipates accepting applications through December 1,2026. This posting may be extended if the position remains unfilled or closed earlier if the position is filled before the anticipated closing date.\nEqual Opportunity Employer\nAll qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.","description_format":"text","description_chars":10376,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Insurance coverage","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadband","Electrical & Electronic Engineering","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-10-06T22:28:17Z"},{"event":"reopen","at":"2026-10-13T15:41:32Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.762,"p_room":0.55,"age_days":20,"expected_fill_days":14,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/quanta-services-senior-it-support-specialist","json_url":"https://alion.io/job/quanta-services-senior-it-support-specialist.json","meta":{"generated_at":"2026-10-28T03:28:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4588,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4375987},"rest":"https://alion.io/mcp/rest/get_company?id=4375987"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquanta-services-senior-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquanta-services-senior-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquanta-services-senior-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quanta-services-senior-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquanta-services-senior-it-support-specialist"}]}