{"id":3541780,"url":"https://alion.io/job/quantia-soluciones-soporte-it","title":"Soporte IT","company":{"id":4490408,"name":"Quantia Soluciones","domain":null,"url":"https://alion.io/company/quantia-soluciones","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lima, Peru"],"countries":["PE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"PowerShell","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-30T10:35:10Z","employer_posted_date":null,"last_verified_at":"2026-10-30T10:35:10Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"🚀 ¡ÚNETE A QUANTIA COMO ANALISTA DE SOPORTE TI!\n\nEn Quantia seguimos creciendo y buscamos un(a) Analista de Soporte TI de nivel intermedio que contribuya a garantizar la continuidad de nuestras operaciones y brindar una atención eficiente a nuestros usuarios.🔎 ¿Qué buscamos? Técnico, egresado o bachiller en Ingeniería de Sistemas, Informática o carreras afines. Experiencia de 2 a 4 años en soporte técnico o mesa de ayuda (N1 y N2). Manejo de Microsoft 365, Windows 10/11 y Office. Conocimientos de redes, VPN y diagnóstico de conectividad. Experiencia con herramientas de tickets y gestión de incidencias. Contar con RUC activo y disponibilidad para emitir recibos por honorarios electrónicos (RHE).💻 ¿Cuáles serán tus principales funciones? Atender incidencias y requerimientos de soporte técnico. Gestionar tickets, realizar seguimiento y cumplir los SLA establecidos. Administrar usuarios, accesos y licencias de Microsoft 365. Brindar soporte tecnológico a la operación del Contact Center. Gestionar inventario de equipos y documentar soluciones técnicas.⭐ Será un plus si tienes: Experiencia en entornos de Contact Center. Conocimientos de ITIL, PowerShell o plataformas CRM. Certificaciones Microsoft, CompTIA o ITIL.💼 ¿Qué ofrecemos? Contratación bajo modalidad de locación de servicios. Honorarios mensuales a definir según experiencia y perfil. 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