{"id":2310651,"url":"https://alion.io/job/quantilope-customer-solutions-consultant","title":"Customer Solutions Consultant","company":{"id":177927,"name":"quantilope","domain":"quantilope.com","url":"https://alion.io/company/quantilope","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":106000,"max_usd":234000,"period":"year","method":"role_country_seniority_unknown","sample_n":3748},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-06T16:03:22Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T10:50:28Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Introduction:\nAs a Customer Solutions Consultant, you'll play a crucial role in empowering our existing clients to maximize the value of our Agile Insights Platform. In this role, you will ensure clients fully utilize their purchased subscriptions, onboard new stakeholders, and drive adoption of our latest features and releases. Working alongside our Client Development team, who own the commercial relationship, you will help our clients succeed and answer their research needs with the software they already own.Are you curious and want to shoot for the stars, open to giving and receiving feedback, hungry for empowerment and always taking a hands-on approach? Well then we want to chat. quantilope automates consumer research to unlock high quality insights with speed & ease. We're a fast growing organization looking for the right people to join our team.\nKeep scrolling to learn more..\nWhat you will be doing:\n Drive Product Adoption: Ensure clients run and utilize their purchased solutions (such as BBHT, Category Twins, or advanced quantitative studies) and proactively resolve or escalate adoption bottlenecks.\nEnable Features & Releases: Bring subscription-included features to the accounts that need them, including quinn Search across past research, norms, heat maps, DIQ, Email Invite Module, Typing Tools, and API connections.\nOnboard Stakeholders: Guide new client leads and team members from foundational Academy training to independently building and running their own research projects in the platform.\nTrack Account Health & Usage: Monitor usage metrics across your book of business to ensure clients steady their platform consumption and intervene before low usage impacts renewal.\nManage Pre- to Post-Sale Handovers: Join late-stage sales cycles to ensure a seamless transition so new clients build on what they were sold from day one.\nVoice of Customer to Product: Provide direct adoption feedback to our Product team, taking ownership of tracking feature uptake and identifying adoption barriers.\n Identify Expansion Handoffs: Recognize when clients need additional products, hand contextualized opportunities to pre-sales, and ensure post-sale adoption.\nWho you are:\nYou listen for the need behind a client's question and know exactly which platform capability answers it.\nYou proactively analyze usage data to reach out before issues arise, driving value before a request is even made.\nYou can confidently guide a new user from an empty project to an active study and explain methods like MaxDiff or Mental Availability in the terms of the client's category.\nYou have experience in market research, consumer insights, or a client-facing role at a research SaaS company, including hands-on survey design and analysis.\nYou bring working knowledge of quantitative methods (such as Conjoint, MaxDiff, TURF, and segmentation) as well as familiarity with brand tracking.\nYou have a proven track record of running client training, onboarding sessions, and enablement programs.\nYou collaborate seamlessly with Client Development teams without crossing commercial boundaries.\nYou are US-based and available to work US business hours.\nBenefits of working at quantilope:\nFlexible work environment: With flexible PTO, flexible working hours and remote/hybrid opportunities, we believe you can succeed from anywhere. Did we mention that everyone has the opportunity to work abroad for up to 6 weeks per year?\nOngoing learning: With our dedicated learning budget for every employee and company-wide workshops with the best in the biz, we believe in providing our employees with all the tools they need to excel. \nWellness is key: We offer full benefits (health, dental, and vision) as well as the support of certified mental health first aiders. We also have Quantiwell days which are global mental health days twice a year where the whole company takes a day for themselves.\nDiverse & inclusive community: Our team spans the globe, driving diverse ways of working and thinking. With the help of an incredible Community Committee, we are committed to advancing education and awareness.\nPlanning for the future: At quantilope, we keep your financial wellness top of mind with a 401k program and a 3.5% annual match. \nTeam bonding: Team offsites, summer and holiday parties.. .where in the world will we bring the team together next? We’re all working hard and know how important it is to have fun along the way. \nCompensation: $80-97k Base Salary + 25% Bonus","description_format":"text","description_chars":4472,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Market Research","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-12T01:14:27Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":92500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.858,"p_room":1,"age_days":5,"expected_fill_days":26,"reasons":["conf:2","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/quantilope-customer-solutions-consultant","json_url":"https://alion.io/job/quantilope-customer-solutions-consultant.json","meta":{"generated_at":"2026-10-12T15:03:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23771,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177927},"rest":"https://alion.io/mcp/rest/get_company?id=177927"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquantilope-customer-solutions-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquantilope-customer-solutions-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquantilope-customer-solutions-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quantilope-customer-solutions-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquantilope-customer-solutions-consultant"}]}