{"id":4301283,"url":"https://alion.io/job/quantinuum-quantum-computer-service-manager-1132","title":"Quantum Computer Service Manager - 1132","company":{"id":696,"name":"Quantinuum","domain":"quantinuum.com","url":"https://alion.io/company/quantinuum","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":81,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0.1,"time_to_fill_p50_days":50,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brooklyn Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":174000,"max":233000,"currency":"USD","period":"year","gross":null,"usd_annual":233000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"FMEA","optional":false}],"status":"live","first_seen_at":"2026-11-13T22:54:35Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T11:56:49Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are seeking a Quantum Computer Service Manager for our Brooklyn Park, MN or Broomfield, CO locations to own and continuously improve the hardware service capability for our commercial quantum computing systems. This role is responsible for defining how deployed quantum computers are maintained, repaired, and technically supported throughout the product lifecycle, enabling our internal Hardware Operations teams to run systems safely, reliably, and effectively. The successful candidate will work across Hardware Operations, Engineering, Manufacturing, Supply Chain, Quality, and other partner organizations to translate product knowledge and operating experience into scalable maintenance strategies, service procedures, technical documentation, training, spares, tooling, diagnostic capability, escalation paths, and product improvements. The ideal candidate will combine strong technical judgment, product-lifecycle ownership, and cross-functional leadership with a practical focus on hardware availability, serviceability, maintainability, and operational outcomes.\nAll applicants for placement in safety-sensitive positions will be required to submit a pre-employment drug test\nKey Responsibilities:\nOwn the hardware service strategy and lifecycle plan for assigned quantum computer products, including installation support, preventive and corrective maintenance, repair, upgrade support, and end-of-life considerations\nEstablish hardware service readiness for new products, system configurations, and major releases by coordinating procedures, training, tooling, diagnostic capability, spares, documentation, and technical escalation paths \nDefine and continuously improve maintenance plans, service procedures, troubleshooting guidance, service intervals, and qualification requirements for personnel performing service\nEnsuring hardware issues are appropriately triaged, escalated, investigated, resolved, and translated into durable product or process improvements \nDevelop the hardware service escalation model, including clear boundaries for Hardware Operations-led recovery, service intervention, specialist engineering support, and supplier or original-equipment-manufacturer involvement\nPartner with Supply Chain, Materials Management, and Engineering to define critical-spares strategies, repair-versus-replace approaches, stocking requirements, obsolescence plans, and recovery options for long-lead components\nUse maintenance records, hardware failure data, downtime, repair history, and operational feedback to identify recurring issues and drive improvements in reliability, maintainability, diagnostics, documentation, and service execution of assigned products and to improve the design of future products\nSupport technical training and knowledge transfer for Service and Hardware Operations personnel, including development of training content, practical qualification criteria, and access to subject-matter experts \nYOU MUST HAVE:\nBachelor’s degree required \nMinimum 8+ years of experience supporting complex hardware products in service, product support, systems engineering, sustaining engineering, field engineering, operations, or a related technical function\nDue to Contractual requirements, must be a U.S. person (defined as, U.S. citizen permanent resident or green card holder, workers granted asylum or refugee status)\nWE VALUE:\nExperience with lasers, scientific instruments, semiconductor equipment, aerospace systems, quantum hardware, or other low-volume, high-complexity technical products \nDemonstrated experience leading cross-functional technical work across the product lifecycle without relying solely on direct organizational authority \nExperience developing or owning product-level service strategies, maintenance programs, service readiness plans, or installed-base 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