{"id":3846458,"url":"https://alion.io/job/quantum-health-client-support-manager-2","title":"Client Support Manager","company":{"id":1930760,"name":"Quantum Health","domain":"quantum-health.com","url":"https://alion.io/company/quantum-health","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-05T20:17:46Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T16:17:24Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Client Support Manager is responsible for supporting revenue retention, client satisfaction, and driving strategic engagement withing their assigned book of business. The Client Support Manager has responsibility for managing day-to-day client management, account plan execution, reporting and analytics, cross-functional coordination, action plan management, and oversight to operational issue resolution. You will work in partnership with Sr Client Success Executives supporting their efforts in account strategy, client relationships, renewal strategy, risk management, presentations and roadmaps. You will translate reporting and analytics into a compelling narrative that informs strategy and decisions that strengthen value, program adoption and growth. The ideal candidate will have a background in managing mid-to-large and jumbo account management.\nLocation: This position may work remotely anywhere in the United States of America or may work hybrid from our Dublin, Ohio location.\nWhat you’ll do (Essential Responsibilities)\nClient Management\nSupporting and facilitating weekly client meetings, owning the agenda, minutes and action items. Ensuring all appropriate attendees are invited and attending.\nEnsuring all documentation including systems have current client information and updates.\nBuilding and maintaining strong operational and systems knowledge, and risk mitigation.\nEstablishing trust and credibility with clients and consultants as a strategic partner by ensuring accurate and timely communications and issue resolution.\nParticipating in process improvement and annual activities, and administrative duties as required.\nPerformance Management & Revenue Retention\nLeading client performance reporting, translating data into actionable, strategic insights that influence client decisions and demonstrate measurable value.\nLeveraging data insights to develop, maintain and execute strategic accounts plans focused on retention, growth and satisfaction.\nProviding guidance to Client Success Executive IV to optimize the partnership with Quantum Health - e.g. driving member engagement, integrating with other vendor partners.\nReinforcing the Quantum story and value by protecting and elevating the member experience, ensuring client confidence, strengthening membership satisfaction, and fueling long-term revenue growth.\nCross Functional Alignment\nActing as the primary client liaison within Quantum Health’s operations and cross-functional teams.\nWorking with the dedicated implementation team as needed to successfully onboard new clients.\nManaging resolution for escalated operations issues, ensuring root cause awareness and timely action.\nManaging cross-functional operational deliverables, based on client needs, to ensure client and Quantum success. Other duties as assigned\nWhat you’ll bring (Qualifications)\nEducation: Bachelor's degree in business or equivalent experience.\nExperience: 5+ years' relevant experience in client success, consulting, strategic account management, or other applicable area, preferably in healthcare benefits, consulting or related industries.\nStrong critical thinking, verbal and written communication, and in-person presentation skills.\nProficient PC skills, including MS Office Suite and CRM software, Salesforce, ServiceNow experience preferred.\nExperience with creating and maintaining: Account Plans, Health Score Updates, General Account Status.\nComfortable navigating complex conversations, influencing stakeholders, and driving alignment across internal and external teams.\nAbility to translate data into a persuasive, compelling story with clear, actionable insights and recommendations.\n25% of travel required as needed - cyclical depending on client needs.\nA high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.","description_format":"text","description_chars":3926,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Care Coordination & Population Health","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-11-06T00:54:39Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":33,"reasons":["conf:1","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/quantum-health-client-support-manager-2","json_url":"https://alion.io/job/quantum-health-client-support-manager-2.json","meta":{"generated_at":"2026-11-08T16:54:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35554,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1930760},"rest":"https://alion.io/mcp/rest/get_company?id=1930760"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquantum-health-client-support-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquantum-health-client-support-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquantum-health-client-support-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quantum-health-client-support-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquantum-health-client-support-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3846458}},{"tool":"search_jobs","arguments":{"company":"quantum-health.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3846458},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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