{"id":1749991,"url":"https://alion.io/job/quantum-industrial-it-support-specialist-ii","title":"IT Support Specialist II","company":{"id":686129,"name":"Quantum Industrial","domain":"quantumindustrial.com","url":"https://alion.io/company/quantumindustrial","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"A","score":95,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":92,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gilbert, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":105000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-02T18:58:34Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-29T13:33:17Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"About Quantum Industrial Services\nCrawford Mechanical Services, a Quantum Industrial company, is a leading mechanical and plumbing contractor, with operations across multiple states, specializing in large-scale commercial and industrial projects. Our team delivers innovative solutions for critical sectors, such as data centers, semiconductor manufacturing, biopharma, aviation, oil & gas, and more. We are known for our focus on cutting-edge fabrication technologies, our commitment to quality craftsmanship, our strong client relationships, and above all, our culture. “We build people” is not just a catchphrase. We are a group of innovators, creatives, and craftsmen, who push boundaries and challenge the status quo. Our culture is centered around empowering our employees to reach their full potential by providing them with opportunities for growth, development, and personal and professional advancement. “We build people” who build amazing things.\nAbout The Role\nThe IT Support Specialist II provides Level 1 and Level 2 technical support to office and field employees across the organization. This role supports computers, mobile devices, Microsoft 365, business applications, and technology used across company offices and job sites.\nReporting to the IT Manager, the IT Support Specialist II independently resolves routine technical issues, assists with device setup and troubleshooting, and helps maintain reliable technology across the organization. This position also escalates more complex issues when needed and supports a positive, responsive experience for employees.\nWhat You’ll Do\nProvide Level 1 and Level 2 support for Windows computers, laptops, printers, monitors, mobile devices, software, and connectivity issues.\nRespond to employee support requests, resolve issues independently when possible, and escalate complex issues to the IT Manager or managed service provider (MSP).\nSet up equipment, accounts, software, and approved access for new employees; assist with offboarding and equipment collection.\nPrepare and deploy replacement devices and maintain accurate equipment inventory and assignment records.\nSupport Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.\nAssist with company applications, Power Apps, and other Microsoft tools, and learn new systems as they are introduced.\nTroubleshoot basic network and wireless issues and assist with office technology, camera systems, and access-card readers.\nProvide hands-on technology support at company offices, construction job sites, and job trailers.\nAssist with equipment upgrades, office moves, and technology rollouts.\nDocument troubleshooting solutions, identify recurring issues, and follow established IT and security procedures.\nWhat We’re Looking For\nTwo or more years of experience in IT support, desktop support, help desk, or a similar role.\nExperience supporting Windows computers and Microsoft 365.\nAbility to set up and troubleshoot computers, printers, monitors, mobile devices, and peripherals.\nBasic understanding of networking and wireless technology.\nStrong troubleshooting skills and the ability to recognize when an issue needs to be escalated.\nClear communication and a professional, customer-service approach when supporting office employees and field personnel.\nAbility to work independently, prioritize requests, and coordinate with internal teams and service providers.\nValid driver’s license, reliable transportation, and the ability to travel between company locations and occasionally to job sites.\nAbility to lift and move typical IT equipment, with or without reasonable accommodation.\nHigh School diploma or GED required, some college preferred.\nExperience with Outlook, Teams, OneDrive, and SharePoint is preferred. Familiarity with Microsoft Entra ID, Intune, Power Apps, or Power Automate is a plus.\nWhy Quantum Industrial Services?\nCompetitive compensation based on experience.\nMedical, dental, and vision benefits.\nPaid time off and paid holidays.\n401(k) with company match.\nOpportunities to build your skills as our technology and business grow.\nA team that values safety, integrity, accountability, and professional development.\nIf you enjoy helping people solve technology problems and keeping teams productive, we’d love to hear from you.","description_format":"text","description_chars":4292,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-03T08:14:13Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":26,"expected_fill_days":92,"reasons":["conf:0","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/quantum-industrial-it-support-specialist-ii","json_url":"https://alion.io/job/quantum-industrial-it-support-specialist-ii.json","meta":{"generated_at":"2026-10-29T17:23:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26002,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686129},"rest":"https://alion.io/mcp/rest/get_company?id=686129"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquantum-industrial-it-support-specialist-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquantum-industrial-it-support-specialist-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquantum-industrial-it-support-specialist-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quantum-industrial-it-support-specialist-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquantum-industrial-it-support-specialist-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1749991}},{"tool":"search_jobs","arguments":{"company":"quantumindustrial.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1749991},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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