{"id":2816929,"url":"https://alion.io/job/quantum-machines-customer-support-physicist-boston","title":"Customer Support Physicist- Boston","company":{"id":49223,"name":"Quantum Machines","domain":"quantum-machines.co","url":"https://alion.io/company/quantum-machines","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Science & Research","role_family":"Science & Research","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":195000,"period":"year","method":"role_country_seniority_unknown","sample_n":3587},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-10-18T13:29:05Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-21T22:44:18Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Description\nQuantum Machines is a global leader in control systems for quantum computing, a field on the verge of exponential growth. Our innovative hardware and software mark a groundbreaking approach in quantum computer control, scaling from individual qubits to expansive arrays of thousands. At the core of QM lies a passionate and ambitious team committed to reshaping the construction and operation of quantum computers. Our work is fueled by a deep understanding of customer needs, driving us to deliver unparalleled solutions in this revolutionary field.\nWe are looking for a highly experienced Support Engineer with hands-on lab experience who embodies ambition and positivity. Someone who can passionately take ownership of their responsibilities, collaborating effectively with remote teams to not only meet but exceed our objectives and fulfill the evolving needs of our expanding customer base.\nResponsibilities:\nOwn and provide end-to-end support to our global customers\nCommunicate and troubleshoot with the customer to understand the real issue and identify its root cause. This requires understanding the customer’s experiments and setup across various quantum modalities\nInvestigate and digest the issue in-house and work closely with the R&D teams to solve the issue and obtain a long-term solution\nSuggest and communicate a workaround to the user\nResearch and identify solutions to recurrent software and hardware issues\nManage ongoing communication and ensure customer satisfaction\nGain a deep understanding of our ever-evolving, state-of-the-art quantum control system.\nMaintain a profound understanding of the system’s known issues\nSupport hardware installations\nTravel globally to customer sites and resolve issues\nDocument technical knowledge and issue resolution procedures\nRequirements\nMSc or equivalent in experimental physics, with hands-on experience - Must\nProficiency in Python - Must\nExperience with working in a Linux environment - Advantage\nBasic knowledge of IT and specifically computer networks - Advantage\nPassionate about technology and able to dive into new technologies quickly\nIndependent, responsible, self-motivated with a can-do attitude, who loves to solve problems\nExcellent verbal and written skills in English","description_format":"text","description_chars":2259,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Quantum Science & Computing","Quantum Computing Hardware"],"lifecycle":[{"event":"open","at":"2026-10-18T14:08:12Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":27,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/quantum-machines-customer-support-physicist-boston","json_url":"https://alion.io/job/quantum-machines-customer-support-physicist-boston.json","meta":{"generated_at":"2026-10-22T00:34:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":854,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49223},"rest":"https://alion.io/mcp/rest/get_company?id=49223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquantum-machines-customer-support-physicist-boston"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquantum-machines-customer-support-physicist-boston"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquantum-machines-customer-support-physicist-boston"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quantum-machines-customer-support-physicist-boston\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquantum-machines-customer-support-physicist-boston"}]}