{"id":3277417,"url":"https://alion.io/job/quantum-sky-customer-success-manager","title":"Customer Success Manager","company":{"id":3854380,"name":"Quantum Sky","domain":"quantumsky.com","url":"https://alion.io/company/quantum-sky","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":140000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Verification & Validation","optional":false}],"status":"live","first_seen_at":"2026-10-26T15:19:18Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-02T09:51:58Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Description\nQuantum Sky is searching for a Customer Success Manager to support new and existing Security Operations Center (SOC) Services customers. This exciting role requires an appetite for learning, superior attention to detail, the ability to meet tight deadlines, great organizational skills, and the ability to work in a highly collaborative work environment. Professionalism in dealing with senior leaders within our customers’ organizations is important.\nResponsibilities:\nEstablish, document, and mature processes for onboarding new customers, as well as onboarding existing customers to new services\nFacilitate relationships to promote customer satisfaction and to sustain and expand business opportunities between Tyto and our customers\nProactively communicate with clients to ensure they are an integral part of the project for clarification of requirements and regular assessment of progress\nLead and participate in meetings and discussions and serve as the central point of contact for each customer\nEvaluate each customer’s SOC program requirements, capability gaps, and opportunities for leveraging our available services to fill gaps\nPrepare and present written communications, plans, reports, briefings, and background materials for the client’s executive management teams\nEstablish, document, and manage the scope, schedule, resource allocation, cost, and expense tracking for projects and sustaining activities to ensure successful project execution and deliverable deadlines are met on time\nIdentify, document, and communicate problems and risks that could adversely impact performance, cost and/or delivery schedule, and opportunities for improvement on the project\nDevelop an adoption roadmap and project schedule in coordination and collaboration with subject matter experts\nIdentify opportunities to provide new services or product ideas to current customers\nDrive continuous improvement by creating repeatable processes and templates to improve efficiencies and consistency of excellence in service delivery\nInterface with internal teams and provide project coordination support for various efforts including engineering, IT, and cyber defense monitoring\nQualifications\nRequired:\nExperience in client-facing roles\n5+ years project management experience\nBachelor's degree\nProven track record of successfully organizing, structuring, and creating cross-functional efforts, projects, and programs\nAbility to quickly add value in cross-functional team environments\nEnergetic self-starter with the ability to work independently, make sound decisions, and support recommendations through analytical reasoning and effective communication\nAbility to easily adapt to a changing environment\nExperience balancing multiple customers’ demands simultaneously\nExperience participating in and setting engagement objectives and scope\nExperience developing work plans for components of engagements, coordinating activities between work streams, and identifying changes in scope\nExperience designing deliverable content to precisely reflect the engagement contract and client needs and strive to improve deliverable quality through verification and validation of results\nExperience leveraging Atlassian products including Jira and Confluence for project management, task tracking, and knowledge management\nDesired:\nPMP certification preferred\nKnowledge of best practices and fundamental components of effective shared services and cybersecurity programs; techniques, tools, and processes, preferred\nExperience supporting continuous improvement initiatives and performance reporting in a managed service context\nAbout Quantum Sky\nCompensation:\nCompensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $140,000-$150,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.\nBenefits:\nHighlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.\nThe world the mission operates in is going post-quantum, contested, and machine-speed. Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity. We don't follow the map. We draw it.\nAt Quantum Sky, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamQuantumSky?\nQuantum Sky Engineering LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.","description_format":"text","description_chars":5080,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-26T15:19:18Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.874,"p_room":0.788,"age_days":6,"expected_fill_days":9,"reasons":["conf:0","velocity","win:late"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/quantum-sky-customer-success-manager","json_url":"https://alion.io/job/quantum-sky-customer-success-manager.json","meta":{"generated_at":"2026-11-02T10:54:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15131,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854380},"rest":"https://alion.io/mcp/rest/get_company?id=3854380"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquantum-sky-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquantum-sky-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquantum-sky-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quantum-sky-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquantum-sky-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3277417}},{"tool":"search_jobs","arguments":{"company":"quantumsky.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3277417},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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