{"id":3762840,"url":"https://alion.io/job/quantum-specialiste-du-soutien-informatique-technical-support","title":"Spécialiste du soutien informatique / Technical Support","company":{"id":1050427,"name":"Quantum","domain":"quantum.ca","url":"https://alion.io/company/quantum-ca","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Laval, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MS SQL","optional":false},{"name":"PowerShell","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-04T00:00:00Z","board_verified":false,"closed_at":null,"days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"Poste : spécialiste du soutien informatique, Sécurité publiqueSecteur : sécurité publique / Logiciels essentiels à la missionLieu de travail : Laval, Québec (100 % sur place)Type de poste : contrat, temps plein (40 h/semaine)\nÀ propos de cette offreNotre client est un fournisseur de logiciels de premier plan dans le secteur de la sécurité publique, qui développe des systèmes critiques de réception d’appels, de répartition et de commandement et de contrôle utilisés par les organismes d’intervention d’urgence. Nous recherchons un professionnel en TI pratique et fiable pour fournir un soutien sur place chez un client clé à Laval, afin d’assurer le bon fonctionnement des systèmes d’urgence essentiels 24 heures sur 24.\nVos responsabilités\n- Fournir un soutien technique continu et en personne pour l’infrastructure TI et les composantes logicielles de la solution- Assurer le soutien du site principal, du site de reprise après sinistre, ainsi que des environnements de préproduction et de formation dans la région de Laval\n- Coordonner la résolution des alertes et des tickets de service, et les transmettre à l’équipe de niveau 3 au besoin\n- Participer activement aux tests complets de basculement en cas de reprise après sinistre, organisés deux fois par année\n- Documenter vos processus et vos routines quotidiennes afin d’assurer une continuité sans heurts en cas d’absence\n- Participer aux réunions mensuelles d’examen des anomalies avec le représentant du client\n- Être occasionnellement disponible pour des projets spéciaux en dehors des heures normales de travail, sur autorisation préalable\nHoraire\n- Du lundi au vendredi, de 8 h à 12 h et de 13 h à 17 h. Veuillez noter que les horaires flexibles et le travail à distance ne sont pas offerts pour ce poste.\nCe que vous apportez\n- De 3 à 5 ans d’expérience en soutien technique ou en maintenance d’infrastructure informatique- Parfaitement bilingue en français et en anglais (à l’oral et à l’écrit)- Expérience en dépannage et en mise à jour de postes de travail Windows 10/11- Expérience avec Windows Server 2019/2022 ou une version plus récente : configuration, dépannage et application de correctifs de sécurité- Compétences en script par lots et/ou PowerShell- Expérience avec Microsoft SQL Server et la gestion des sauvegardes de bases de données- Connaissance du protocole TCP/IP, des réseaux LAN/WAN et du dépannage de base des réseaux- Compréhension des mesures de cybersécurité, des pare-feu et des plans de continuité des activités (stockage hors ligne, restauration)- Esprit axé sur le client, avec la capacité de résoudre les problèmes de manière autonome et proactive- Diplôme d’études collégiales ou professionnelles en TI ou dans un domaine connexe (préférable)\nAtouts\n- Expérience dans le domaine de la sécurité publique ou dans des environnements de appels d’urgence au 911- Expérience avec les outils de réplication de SQL Server (p. ex., ArcServe RHA, SQL Server AlwaysOn)\nExigences en matière de sécurité- Vous devez résider au Canada et réussir un contrôle de sécurité rigoureux effectué par le client (vérification des antécédents criminels et de la solvabilité). La signature d’une entente de confidentialité est obligatoire.\nCe que ce poste vous offre\n- Un rôle significatif consistant à soutenir les systèmes sur lesquels comptent les services d’urgence- Assurance dentaire, assurance maladie complémentaire, assurance vie et assurance de la vue- Stationnement sur place fourni- Programme de primes discrétionnaires basé sur le rendement de l’entreprise et le rendement individuel\nPour postuler, veuillez envoyer votre curriculum vitae à Maria Essaouari à l’adresse .\n\nRECOMMANDEZ UNE PERSONNE EMBAUCHÉE POUR UN POSTE ET OBTENEZ UNE PRIME ! Pour plus d'informations, cliquez ici.Numéro du permis CNESST : AP-2000158 et AR-2000157\nToutes les candidatures sont examinées par notre équipe de recrutement, et les décisions d’embauche sont prises par des personnes. Nous pouvons également utiliser des outils dotés d’intelligence artificielle pour soutenir certaines étapes du processus d’examen des candidatures.------------Poste : IT Support Specialist, Public SafetySector : Public Safety / Mission-Critical SoftwareLocation : Laval, Quebec (100% on-site)Type de poste : Contract, full-time (40 h/week)\nAbout the opportunityOur client is a leading software provider in the public safety sector, building mission-critical call-taking, dispatch and command-and-control systems used by emergency response organizations. We are looking for a hands-on, reliable IT professional to provide on-site support at a key customer location in Laval, helping keep essential emergency systems running smoothly around the clock.\nWhat you’ll do\n- Provide ongoing, in-person technical support for the IT infrastructure and software components of the solution- Support the main site, the disaster recovery site, and the pre-production and training environments across the Laval area - Coordinate the resolution of alerts and service tickets, and escalate to the Level 3 team when needed- Take an active part in full disaster recovery failover tests, held twice a year- Document your processes and daily routines to ensure smooth continuity during absences- Join monthly anomaly review meetings with the customer representative- Be occasionally available for special projects outside regular hours, with prior approvalSchedule\n- Monday to Friday, 8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m. Please note that flexible hours and remote work are not available for this role.\nWhat you bring\n- 3 to 5 years of experience in technical support or IT infrastructure maintenance- Fully bilingual in French and English (spoken and written)- Experience troubleshooting and updating Windows 10/11 workstations- Experience with Windows Server 2019/2022 or newer: configuration, troubleshooting and security patching- Batch and/or PowerShell scripting skills- Experience with Microsoft SQL Server and database backup management- Knowledge of TCP/IP, LAN/WAN and basic network troubleshooting- Understanding of cybersecurity protections, firewalls and business continuity plans (offline storage, restoration)- A customer-focused mindset, with the ability to solve problems independently and proactively- College or vocational diploma in IT or a related field (preferred)\nAssets\n- Experience in public safety or 911 emergency call environments- Experience with SQL Server replication tools (e.g., ArcServe RHA, SQL Server AlwaysOn)\nSecurity requirements- You must be located in Canada and successfully pass a strict security screening by the customer (criminal background and credit checks). Signing a confidentiality agreement is required.\nWhat’s in it for you\n- A meaningful role supporting systems that emergency services depend on- Dental, extended health, life and vision insurance- On-site parking provided- Discretionary bonus program based on company and individual performanceTo apply, please send your resume to Maria Essaouari at  A NEW HIRE AND EARN A CASH BONUS! For details, click here.CNESST permit numbers:  AP-2000158 et AR-2000157\nAll applications are reviewed by our recruitment team, and hiring decisions are made by people. 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