{"id":3088802,"url":"https://alion.io/job/quantum-technical-support-engineer","title":"Technical Support Engineer","company":{"id":1050427,"name":"Quantum","domain":"quantum.ca","url":"https://alion.io/company/quantum-ca","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45,"max":50,"currency":"CAD","period":"hour","gross":null,"usd_annual":72000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Datadog","optional":false},{"name":"Java","optional":false},{"name":"Jira","optional":false},{"name":"Python","optional":false},{"name":"Service Desk","optional":false},{"name":"SQL","optional":false}],"status":"closed","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-28T07:12:45Z","board_verified":false,"closed_at":"2026-10-28T07:12:45Z","days_open":15,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":15},"description":"Position: Technical Support EngineerLocation: RemoteSalary: $45-$50 per hourJob Type: 6-month contractPosting Type: Open vacancyWe are seeking a highly technical and customer-focused Technical Support Engineer to support one of our clients in a fast-paced, production environment. This role sits at the intersection of support, engineering, and product, acting as a first line of defense for complex technical issues while also contributing to long-term system stability and operational improvements. The ideal candidate is analytical, detail-oriented, and comfortable working directly with production systems, data, and cross-functional stakeholders to resolve issues and prevent recurrence.Key Responsibilities:- Investigate and resolve complex production issues using logs, dashboards, and system data- Perform deep debugging and root-cause analysis across applications, APIs, and services- Manage and triage customer and stakeholder requests through Jira Service Desk, ensuring SLA adherence- Analyze operational data and support metrics to identify trends, risks, and improvement opportunities- Partner closely with Product and Engineering teams to drive bug fixes, support feature launches, and improve system reliability- Proactively detect and prevent issues using monitoring and observability tools- Create and maintain runbooks, playbooks, and SOPs to enable scalable and consistent support operations- Clearly communicate technical findings, impact, and resolution plans to both technical and non-technical audiencesTechnical Focus Areas:- SQL for querying databases and investigating item-level issues, transactions, and system behavior- Datadog for navigating logs, dashboards, alerts, and performance issues- Jira for managing, tracking, and resolving support tickets and stakeholder requests- Strong debugging skills, including interpreting stack traces, logs, and error messages- Programming fundamentals in Python or Java to understand stack traces and review related code- API knowledge, including request/response patterns, status codes, and common integration issuesPreferred Qualifications:- Ability to communicate complex technical concepts clearly to audiences with varying levels of technical expertise- Experience creating and maintaining customer-specific runbooks, playbooks, and SOPs- Strong organizational skills with the ability to manage multiple priorities simultaneously- Experience in a production support, platform support, or technical operations environmentPlease send your resume in Word format to  A NEW HIRE AND EARN A CASH BONUS! For details, click here.\nAll applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.\n ","description_format":"text","description_chars":2841,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T14:18:43Z"},{"event":"close","at":"2026-10-28T07:12:45Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":72000,"is_top_pay":false},"html_url":"https://alion.io/job/quantum-technical-support-engineer","json_url":"https://alion.io/job/quantum-technical-support-engineer.json","meta":{"generated_at":"2026-10-28T10:01:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13084,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1050427},"rest":"https://alion.io/mcp/rest/get_company?id=1050427"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquantum-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquantum-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquantum-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quantum-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquantum-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3088802}},{"tool":"search_jobs","arguments":{"company":"quantum.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3088802},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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