{"id":744956,"url":"https://alion.io/job/quantumloopai-customer-onboarding-specialist","title":"Customer Onboarding Specialist","company":{"id":686295,"name":"QuantumLoopAI","domain":"quantumloopai.com","url":"https://alion.io/company/quantumloopai","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"D","score":46,"open_postings":21,"ghost_share":0.905,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":102000,"period":"year","method":"role_country_seniority_unknown","sample_n":154},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":true},{"name":"HubSpot","optional":true},{"name":"Monday.com","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-06-19T00:00:00Z","employer_posted_date":"2026-06-19","last_verified_at":"2026-10-05T22:09:49Z","board_verified":true,"closed_at":null,"days_open":109,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":108},"description":"ABOUT QUANTUMLOOPAI\nQuantumLoopAI is transforming how patients access NHS primary care. Our AI-powered reception system, EMMA, serves millions of NHS patients, helping GP surgeries manage demand, reduce phone queues, and ensure patients get the right care at the right time. Backed by leading healthcare investors and working with NHS practices across England, we are building the future of primary care access. As we prepare for our Series A and expand our team, we are looking for exceptional people who want to make a genuine difference to the NHS.\nABOUT THE ROLE\nEvery GP surgery we bring live means faster care for thousands of patients and direct revenue growth for the business. We are looking for a Customer Onboarding Specialist to own that process end to end - from signed contract to full go-live. This is not admin work. You will be the operational backbone of our growth, managing multiple surgery onboardings simultaneously, coordinating compliance, and ensuring every practice is live, configured correctly, and delivering results. You will report directly to the COO and CPO.\nWHAT YOU WILL DO\nOwn the end-to-end onboarding journey for new GP surgeries - from contract signature through to activation and go-live.\nManage multiple concurrent onboarding projects, each with its own timeline, stakeholders and compliance requirements.\nCoordinate compliance documentation including DCB0160 and DSPT, ensuring all requirements are met before go-live.\nLiaise directly with NHS practice managers to gather technical, operational and contractual details.\nCreate and maintain detailed implementation plans with clear milestones, owners and deadlines.\nKeep all records accurate and up to date across CRM and project management tools.\nIdentify and troubleshoot blockers early - escalating issues before they delay go-live.\nReport weekly on onboarding progress, pipeline status, time-to-live metrics and any bottlenecks.\nWork closely with engineering and product teams to coordinate technical setup and configuration.\nContribute to improving and documenting onboarding processes as we scale.\nRequirements\nESSENTIAL\nAt least 1 year of experience in a role involving coordination, operations, project management or customer onboarding. We will consider strong candidates from adjacent backgrounds such as administration, customer service or account management.\nExceptionally organised - you can manage 20+ concurrent onboarding projects without dropping anything.\nStrong attention to detail - you spot errors, missing information and inconsistencies before they become problems.\nExcellent written and verbal communication skills - you can write a professional email to an NHS practice manager and give a clear internal status update with equal confidence.\nProactive and persistent - you chase progress, follow up without being asked, and do not let things slip.\nCalm and professional under pressure - you can handle competing deadlines and demanding stakeholders without being rattled.\nComfortable learning and working across multiple systems including CRMs, spreadsheets and project management tools.\nRight to work in the UK without sponsorship.\nCommutable to Canary Wharf - this role is full-time office-based, five days per week.\nDESIRABLE\nExperience in healthcare, NHS, SaaS or regulated industries.\nFamiliarity with NHS compliance processes such as DCB0160, DSPT or data protection requirements.\nExperience with tools such as HubSpot, Salesforce, Monday.com, Asana or similar CRM and project management platforms.\nExperience building or improving operational processes in a startup or fast-growing environment.\nExperience working directly with external clients or stakeholders in a professional services or onboarding capacity.\nLOGISTICS\nEducation: We value skills and experience over formal qualifications.\nWorking arrangements: Office-based at our Canary Wharf, London headquarters, Monday to Friday.\nVisa sponsorship: We are unable to offer visa sponsorship for this role.\nStart date: Flexible.\nBenefits\nWHAT WE OFFER\nCompetitive package depending on experience\nPotential share options\n20 days holiday plus 8 bank holidays\nProfessional development including conference attendance and CPD support\nModern office in Canary Wharf\nThe opportunity to be at the centre of our growth - every surgery you bring live means better care for thousands of NHS patients\nDirect exposure to founders, NHS stakeholders and key decision-makers from day one\nHOW WE ARE DIFFERENT\nAt QuantumLoopAI, you will join a team that is genuinely improving NHS primary care. We move fast, take ownership, and celebrate wins together. Our culture values:\nImpact over optics. We measure success by patient outcomes, not busy work\nTransparency. Open communication, honest feedback, shared context\nOwnership. You will have real autonomy to shape your work and our product\nLearning. We are building something new, and we learn from every experiment\nThis is not a back-office coordination role. You will work directly with NHS practice managers, coordinate with engineering and product teams, and see the tangible impact of your work every time a surgery goes live. If you want a role where your organisational skills directly translate into better patient care, this is it.\nDIVERSITY AND INCLUSION\nWe believe diverse teams build better products. We welcome applications from candidates of all backgrounds, and we are committed to creating an inclusive environment where everyone can do their best work. If you are excited about this role but do not meet every requirement, we would still love to hear from you.\nRECRUITMENT SAFETY NOTICE\nQuantumLoopAI will never ask candidates for payment or sensitive financial information during the recruitment process. All official communications come from @quantumloopai.com email addresses.\nCOME WORK WITH US\nReady to help transform NHS primary care? We would love to hear from you. Questions about this role? 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