{"id":3479520,"url":"https://alion.io/job/qube-research-technologies-senior-technical-incident-manager","title":"Senior Technical Incident Manager","company":{"id":706156,"name":"Qube Research & Technologies","domain":"qube-rt.com","url":"https://alion.io/company/qube-research-and-technologies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":172,"ghost_share":0.145,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":204,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":180000,"max":250000,"currency":"USD","period":"year","gross":null,"usd_annual":250000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"ITIL","optional":true},{"name":"Jira","optional":true},{"name":"Python","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-29T16:05:10Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T21:42:16Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager operating across liquid asset classes worldwide. We are a technology- and data-driven group that applies a scientific approach to investing. Our collaborative culture brings together research, technology, and trading expertise to solve complex challenges and deliver high-quality returns.\nWe are looking for a Senior Technical Incident Manager to lead business-critical technology incidents for QRT’s US broker-dealer operations. You will coordinate recovery across systems supporting trading, research, execution, and risk while strengthening operational resilience.\nYour Future Role within QRT\n· Lead major incidents from triage and escalation through service restoration and recovery validation.\n· Coordinate technical teams, third-party providers, and regional Incident Managers throughout the incident lifecycle.\n· Assess business impact, prioritise recovery, and communicate clearly with stakeholders and senior leadership.\n· Maintain accurate incident records, timelines, and decision logs in designated ITSM tools.\n· Lead post-incident reviews, root-cause analysis, and remediation of recurring issues.\n· Improve incident processes, controls, metrics, tooling, workflows, and automation.\n· Partner with Technology, Operations, Risk, and Compliance on regulatory requirements, audit readiness, business continuity, and operational resilience.\nYour Present Skillset\n· 10+ years of experience in technology operations or service management within financial services or trading.\n· Hands-on experience in production engineering, SRE, application support, or infrastructure operations.\n· Proven ability to lead major incidents and drive timely, controlled recovery.\n· Strong knowledge of trading systems, service dependencies, failure scenarios, and change management.\n· Experience leading root-cause reviews and improving incident processes and controls.\n· Experience supporting engagement with US regulators, including the SEC and FINRA.\n· Clear communication with technical teams, trading stakeholders, and senior leadership under pressure.\nNice to Have\n· Python or shell scripting, observability platforms, or incident workflow automation.\n· Familiarity with ServiceNow or Jira Service Management.\n· ITIL 4 Foundation certification or equivalent. \nBase salary range for this position is $180,000 to $250,000 per year. \nQRT Total Compensation includes discretionary performance-based bonuses and 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