{"id":2872237,"url":"https://alion.io/job/quera-computing-it-specialist","title":"IT Specialist","company":{"id":179594,"name":"QuEra Computing","domain":"quera.com","url":"https://alion.io/company/quera-computing","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":69,"ghost_share":0.42,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"GCP","optional":true},{"name":"ISO 27001","optional":true},{"name":"Okta","optional":true},{"name":"SOC 2","optional":true}],"status":"live","first_seen_at":"2026-10-19T17:47:22Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-24T07:28:11Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":4},"description":"IT Specialist\nWe are seeking a full-time, on-site IT Support Specialist to join our Boston office. This role is the frontline of IT support, responsible for resolving hardware, software, networking, and AV issues across macOS, Windows, and mobile devices. You’ll manage user access and onboarding/offboarding, support Zoom Rooms and office AV systems, and help maintain on-prem IT infrastructure. The ideal candidate brings at least 2+ years of hands-on IT support experience, strong customer service and troubleshooting skills, and a collaborative mindset to support both daily operations and ongoing IT initiatives \nKey Responsibilities:\nServe as the first point of contact for IT support, resolving hardware, software, and connectivity issues for desktops, laptops (Windows and macOS), mobile devices, and printers\nManage user accounts, permissions, and access across all systems, including Google Workspace, Zoom Rooms, and other internal tools; handle user onboarding and offboarding, including provisioning accounts, devices, and access\nSet up, configure, and maintain Zoom Rooms hardware and software, ensuring smooth video conferencing and collaboration\nProvide AV support for meetings, seminars, and events, including projectors, microphones, speakers, and presentation equipment\nAssist with on-prem IT infrastructure, including LAN/Wi-Fi networks, printers, and other office devices\nTroubleshoot and resolve technical issues efficiently, documenting all incidents, steps taken, and solutions in the ticketing system\nEducate end users on basic IT best practices, security, and proper use of office technology\nEscalate complex technical problems to senior IT staff or vendors as needed\nSupport IT projects, including hardware rollouts, software updates, and technology upgrades\nKey Requirements:\nAssociate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)\n2+ years of experience in IT help desk, desktop support, or technical support roles\nHands-on experience supporting macOS and Windows laptops and desktops\nStrong customer service, troubleshooting, and communication skills\nExcellent problem-solving and troubleshooting skills.\nFamiliarity with networking fundamentals (LAN/Wi-Fi, IP addressing, DNS, DHCP) and Jira\nExperience supporting printers, Zoom Rooms, and AV equipment\nProvides support for ad-hoc initiatives and projects as needed by the IT team\nNice to have:\nExperience with event management technology or advanced AV systems\nExperience with mobile MDM solutions JAMF\nCertifications or hands-on experience with key IT platforms, including Google Workspace/Google Cloud, Okta (identity and access management), and Atlassian Jira (project/workflow management)\nFamiliarity with security frameworks (SOC 2, ISO 27001, PCI)\nSalary Range: $75,000 - 130,000. We consistently monitor external market data and update base salary ranges accordingly. We determine base compensation decisions on several factors, including as geographic placement, role-specific knowledge, skills, and/or experience. In addition to our base salary offerings, we also provide equity grants for all new hires.\nEqual Opportunity Statement: QuEra is an equal opportunity employer. We recruit, hire, and promote without regard to legally protected characteristics. Where project work requires access to controlled information or facilities, employment is contingent on the ability to obtain and maintain appropriate authorizations. All hiring complies with applicable federal and state laws.","description_format":"text","description_chars":3520,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Quantum Science & Computing","Quantum Computing Hardware"],"lifecycle":[{"event":"open","at":"2026-10-19T20:09:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 10","filings_12m":10,"filings_prev_12m":8,"green_card_filings_12m":0,"median_offered_wage_usd":177500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":55,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":true},"html_url":"https://alion.io/job/quera-computing-it-specialist","json_url":"https://alion.io/job/quera-computing-it-specialist.json","meta":{"generated_at":"2026-10-24T09:41:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14095,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179594},"rest":"https://alion.io/mcp/rest/get_company?id=179594"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquera-computing-it-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquera-computing-it-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquera-computing-it-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quera-computing-it-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquera-computing-it-specialist"}]}