{"id":3908255,"url":"https://alion.io/job/querentia-application-support-lead-opentext","title":"Application Support Lead – OpenText","company":{"id":4460938,"name":"Querentia","domain":"querentia.com","url":"https://alion.io/company/querentia","size_band":"1-10","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"C","score":57,"open_postings":218,"ghost_share":0.716,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Calgary, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-08T00:21:07Z","board_verified":false,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":26},"description":"Application Support Lead - OpenTextWork Location: Calgary Office\nWork Arrangement: Hybrid\nJob Summary\nThe Application Support Lead oversees the support, administration, and continuous improvement of OpenText platforms and related enterprise content management (ECM) solutions. The role leads L2/L3 production support, manages incident and problem resolution, ensures platform stability and security, and coordinates with business users, infrastructure teams, vendors, and application support teams to maintain reliable operations.\nKey Responsibilities\nLead L2/L3 support operations to ensure platform stability, security, and performance.\nManage incident and problem resolution to minimize service disruptions.\nOversee platform upgrades, releases, and ongoing maintenance.\nDrive service improvement initiatives to enhance operational efficiency and reliability.\nCoordinate with business users, infrastructure teams, vendors, and application support teams to resolve technical issues.\nEnsure OpenText solutions support document management, records management, workflow automation, and compliance requirements.\nRequired Qualifications\nExperience supporting, administering, and maintaining OpenText platforms and ECM solutions.\nExperience leading L2/L3 production support operations.\nStrong understanding of incident management, problem resolution, and platform stability.\nAbility to collaborate with business users, infrastructure teams, vendors, and technical support teams.\nExperience managing platform upgrades, releases, and service improvements.\nNice to Have\nExperience with OpenText enterprise content management solutions.\nExperience supporting document management, records management, and workflow automation.\n• Familiarity with compliance requirements in enterprise content management 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