{"id":3908254,"url":"https://alion.io/job/querentia-application-support-lead","title":"Application Support Lead","company":{"id":4460938,"name":"Querentia","domain":"querentia.com","url":"https://alion.io/company/querentia","size_band":"1-10","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"C","score":57,"open_postings":218,"ghost_share":0.716,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-08T00:21:07Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":25},"description":"Application Support LeadWork Arrangement: Remote\nJob Summary\nThe Application Support Lead oversees the stability, performance, and continuous improvement of the RightAngle and Zema platforms. The role leads Level 2 and Level 3 support operations, manages incident and problem resolution, and coordinates with business stakeholders, vendors, and technology teams to ensure reliable support for energy trading, risk management, and market data management applications.\nKey Responsibilities\nLead Level 2 and Level 3 application support teams to ensure platform stability and performance.\nManage incident and problem resolution to minimize disruptions to business-critical operations.\nDrive system reliability and continuous improvement initiatives across the RightAngle and Zema platforms.\nCoordinate with business stakeholders, vendors, and technology teams to resolve technical issues and maintain operational continuity.\nEnsure optimal performance of applications supporting energy trading, risk management, and market data management.\nRequired Qualifications\nExperience in enterprise application support, maintenance, and operations.\nExperience leading Level 2 and Level 3 application support teams.\nStrong understanding of incident management, problem resolution, and system reliability.\nAbility to collaborate with business stakeholders, vendors, and technology teams.\nExperience supporting business-critical applications.\nNice to Have\nExperience with RightAngle and Zema platforms.\nExperience supporting energy trading, risk management, or market data management applications.\nExperience driving application performance improvements and operational 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