{"id":3908471,"url":"https://alion.io/job/querentia-customer-experience-lead","title":"Customer Experience Lead","company":{"id":4460938,"name":"Querentia","domain":"querentia.com","url":"https://alion.io/company/querentia","size_band":"1-10","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"C","score":57,"open_postings":218,"ghost_share":0.72,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-01-08T00:00:00Z","employer_posted_date":"2026-01-08","last_verified_at":"2026-11-08T00:21:07Z","board_verified":false,"closed_at":null,"days_open":306,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":306},"description":"Role OverviewWe are seeking a seasoned CX leader (15 years of experience) to lead and advise utility clients on end - to - end customer experience transformation programs . 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