# Customer Experience Lead

Role OverviewWe are seeking a seasoned CX leader (15 years of experience) to lead and advise utility clients on end - to - end customer experience transformation programs . The role blends business strategy and executive advisory capabilities to drive large - scale, SAP - enabled digital transformation initiatives. Key Highlights Act as a trusted advisor to utility clients and internal delivery teams Lead CX initiatives across billing, metering, service orders, outage management, and collections Define and execute business - aligned CX strategies while meeting regulatory requirements Lead RFP development, vendor evaluation, and solution selection Facilitate executive workshops, journey mapping, and future - state design sessions Must - Have Experience : Adobe CRM CDP Contact Center technologies DERMS MARTECH for customer program enrollment & adoption Proven experience integrating CX platforms with SAP IS - U / CX Strong understanding of the utility customer lifecycle and regulatory environment Nice - to - Have Experience with SAP IS - U/CX, Contact Center platforms, DERMS, and MARTECH Knowledge of design thinking, journey mapping, and persona development • Familiarity with utility

- **Id**: 3908471
- **Url**: <https://alion.io/job/querentia-customer-experience-lead>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: lead
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Locations**: Canada
- **Countries**: CA
- **Hiring countries**: CA
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-01-08T00:00:00Z
- **Employer posted date**: 2026-01-08
- **Last verified at**: 2026-11-11T02:54:47Z
- **Board verified**: yes
- **Days open**: 307
- **Description format**: text
- **Description chars**: 1234
- **Description truncated**: no
- **Relocation offered**: no

## Company

- **Id**: 4460938
- **Name**: Querentia
- **Domain**: querentia.com
- **Url**: <https://alion.io/company/querentia>
- **Size band**: 1-10
- **Is staffing agency**: yes
- **Employer type**: agency
- **Is intermediary**: no
- **Ats vendor**: Schema

### Truth index

- **Grade**: C
- **Score**: 57
- **Open postings**: 218
- **Ghost share**: 0.72
- **Stale share**: 0
- **Repost share**: 0
- **Computed at**: 2026-11-11T05:49:22Z

## Trust

- **Level**: ghost
- **Repost count**: 0
- **Flags**: stale, company_stale
- **Days open**: 307

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **Canada** — Iso: CA; Kind: country

## Lifecycle

- Event: open; At: 2026-11-07T04:57:08Z

## Liveness

- **Score**: 3
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.123
- **P room**: 0.28
- **Age days**: 307
- **Expected fill days**: 29
- **Reasons**: conf:2, agency, stale_co, urgency, velocity, ghost, win:tail, crowd:brand
- **Computed at**: 2026-11-11T05:49:22Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.