{"id":3908256,"url":"https://alion.io/job/querentia-workday-application-support-consultant-ams","title":"Workday Application Support Consultant (AMS)","company":{"id":4460938,"name":"Querentia","domain":"querentia.com","url":"https://alion.io/company/querentia","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"C","score":56,"open_postings":218,"ghost_share":0.729,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"ITIL","optional":false},{"name":"Incident Management","optional":true}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-12T00:39:35Z","board_verified":false,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":31},"description":"Workday Application Support Consultant (AMS)Location: Remote\nDuration: 3-6 Months\nPosition Summary\nThe Workday Application Support Consultant will provide ongoing application support, maintenance, administration, configuration, and continuous improvement across enterprise Workday applications. The role is responsible for ensuring system reliability, business continuity, compliance, and an effective user experience within an Application Management Services (AMS) environment.\nThe consultant will collaborate with HR, Learning, Benefits, Payroll, Finance, IT, project teams, and third-party vendors to resolve incidents, fulfill service requests, implement enhancements, support testing activities, and maintain system integrations.\nScope of Responsibility\nProvide functional and technical support across relevant Workday application areas, including:\nHuman Capital Management (HCM)\nProject Management\nLearning Management\nBenefits Administration\nPayroll Integrations\nReporting, Security, Business Processes, and System Integrations\nKey Responsibilities\n1. Application Support & Operations\nProvide Level 2 and Level 3 support for Workday applications.\nInvestigate, troubleshoot, and resolve incidents within agreed service-level targets.\nConduct root cause analysis and recommend corrective and preventive actions.\nManage service requests and support tickets through IT service management platforms.\nSupport application release management, feature reviews, and impact assessments.\nMonitor integrations, scheduled processes, and data transfers.\nCoordinate with software vendors and internal technical teams to resolve complex issues.\n2. Functional Support\nHuman Capital Management (HCM)\nSupport employee lifecycle processes, including hiring, rehire, termination, transfers, and employee data changes.\nMaintain organizational structures, supervisory organizations, and staffing configurations.\nSupport business process configurations, approval workflows, and related administrative activities.\nBenefits Administration\nSupport benefits enrollment, eligibility rules, and related administrative processes.\nMonitor benefits-related integrations and troubleshoot data transmission issues.\nCoordinate testing for benefits configuration updates and periodic plan changes.\nPayroll Integrations\nSupport inbound and outbound payroll interfaces.\nInvestigate integration failures, data discrepancies, and processing exceptions.\nCoordinate with payroll providers and internal teams to support issue resolution and testing.\nProject Management\nSupport project setup, resource assignments, staffing, cost tracking, and reporting.\nPerform approved configuration updates and troubleshoot transactional issues.\nAssist business users with project-related processes and application functionality.\nLearning Management\nSupport course administration, enrollment workflows, certifications, learning campaigns, and reporting.\nMaintain learning configurations and support access for relevant user populations.\nTroubleshoot learning content, enrollment, and completion-tracking issues.\nDigital Learning Content\nSupport the administration and delivery of digital learning assets.\nMonitor content availability and related application integrations.\nAssist users with uploading, maintaining, and publishing learning content.\n3. Security & Compliance\nSupport application security administration, including security groups, access permissions, and role assignments.\nAssist with periodic access reviews, audits, and compliance activities.\nEnsure application configurations align with organizational security policies and governance standards.\nSupport relevant regulatory and audit requirements, as applicable.\n4. Reporting & Analytics\nDevelop, maintain, and troubleshoot custom and advanced reports, dashboards, and calculated fields.\nSupport reporting requirements and improve report performance where appropriate.\nPerform data validation, reconciliation, and reporting accuracy checks.\n5. Integrations & Technical Support\nSupport application integrations and data exchange processes using available integration tools and frameworks.\nMonitor integration performance, investigate processing exceptions, and coordinate issue resolution.\nAssist with data conversions, bulk data updates, and interface maintenance.\nSupport application release testing, regression testing, and deployment activities.\n6. Change & Enhancement Management\nGather business requirements and translate them into application configuration and enhancement solutions.\nEvaluate new application features and identify opportunities for improvement.\nImplement approved enhancements in accordance with established governance processes.\nPrepare technical and functional documentation, process flows, and knowledge articles.\nSupport User Acceptance Testing (UAT), production deployments, and post-release validation.\nRequired Qualifications\nBachelor's degree in Information Systems, Human Resources, Business Administration, or a related discipline.\n5+ years of experience supporting Workday applications.\nStrong functional knowledge of Workday HCM and experience in relevant functional areas such as Learning, Benefits, and Project Management.\nExperience supporting application integrations and data exchange processes.\nKnowledge of application security, reporting, and business process configuration.\nStrong troubleshooting, analytical, and problem-solving skills.\nExperience working within ITIL-based Application Management Services (AMS) environments.\nExcellent verbal and written communication skills.\nPreferred Qualifications\nRelevant Workday certifications in areas such as HCM, Learning, Benefits, Integrations, Security, or Reporting.\nExperience supporting enterprise or global Workday environments.\nExperience with Workday integration tools and frameworks.\nKnowledge of payroll and benefits administration processes.\nExperience supporting learning management applications and external learner populations.\nKey Competencies\nIncident Management and Service Request Fulfillment\nRoot Cause Analysis and Problem Management\nStakeholder and Vendor Management\nApplication Configuration and Maintenance\nRelease and Regression Testing\nProcess Improvement\nDocumentation and Knowledge Management\nCustomer Service and Communication\nAMS Performance Expectations\nPerformance may be evaluated against agreed service delivery objectives, including:\nService-level agreement (SLA) compliance\nIncident resolution quality and timeliness\nReduction in recurring issues\nApplication availability and stability\nIntegration reliability\nUser satisfaction\nSuccessful application release adoption\nContinuous improvement and automation initiatives\nWork Environment\nThe consultant will work collaboratively with business stakeholders, technical teams, and service providers to maintain application stability, support business operations, and deliver continuous improvements within an AMS 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