{"id":2603856,"url":"https://alion.io/job/quess-singapore-deskside-engineer","title":"Deskside engineer","company":{"id":261494,"name":"Quess Singapore","domain":"quesscorp.sg","url":"https://alion.io/company/quesscorp","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":5000,"max":5800,"currency":"SGD","period":"month","gross":true,"usd_annual":54132},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-15T00:00:00Z","board_verified":false,"closed_at":null,"days_open":15,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":15},"description":"Deskside Support Services (DSS)\nPart A – General Responsibilities\nThe Deskside Support Services (DSS) resource will provide onsite hardware, software and end-user IT support \nKey Responsibilities\nHardware and software support\nProvide hardware and software support \nTroubleshoot desktops, laptops, operating systems, applications and other IT-related issues.\nSet up new client devices and perform standard laptop and desktop re-imaging.\nEnd-user support and ticket management\nHandle requests assigned by the Helpdesk, user walk-ups/calls and the Service Manager.\nCoordinate with the Service Desk to resolve user issues, missing tickets, missing shipments and complex cases.\nEscalate P1/P2 incidents and long-pending issues.\nTrack and follow up on all open tickets.\nFollow client's support model and ticket assignment process.\nNetwork and infrastructure support\nProvide local hands-and-feet support for network and server infrastructure.\nAssist with troubleshooting DHCP, DNS, Active Directory, wireless networks and hotspots.\nSupport approved printers, mobile devices, non-CLM clients and snooping-related troubleshooting, where applicable.\nWork with offshore support teams to resolve technical issues.\nSoftware and application support\nTroubleshoot issues that cannot be resolved by the Service Desk, including viruses, operating systems, Microsoft Office, Google Workspace, email, documents, calendars and synchronisation.\nVendor and break-fix coordination\nCoordinate with vendors for onsite hardware repairs and break-fix support \nCoordinate local support activities with relevant technical teams.\nSite coordination and user support\nAct as the local site lead for coordination, command-centre activities and end-user training.\nProvide executive support for visiting executives.\nManage disposal and e-waste processes for old PCs.\nPrepare and maintain end-user documentation for projects and tasks.\nCandidate Requirements\nThe ideal candidate should have:\nStrong desktop, laptop, hardware and software troubleshooting skills.\nRelevant deskside support or Service Desk experience.\nKnowledge of Windows operating systems, Microsoft Office and Google Workspace.\nFamiliarity with Active Directory, DHCP, DNS, wireless connectivity and printers.\nGood ticket management, escalation and coordination skills.\nStrong customer service, communication and organisational skills.\nThe ability to multitask, work independently and manage competing priorities.\nDisclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)\nThis is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).\ne2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA\nSkills\nService Desk Management, Issue Escalation, Organisational Skills, Coordination, Service Management, Laptops, Hardware Troubleshooting, Windows OS, Multitasking, Hardware and Software Support, Help Desk Support, network printers, Customer Service, Ticket Management, DNS, It Application","description_format":"text","description_chars":4276,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T08:28:15Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":0.85,"p_active":0.462,"p_room":0.55,"age_days":15,"expected_fill_days":14,"reasons":["seen:15","agency","velocity","win:tail"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":54132,"is_top_pay":false},"html_url":"https://alion.io/job/quess-singapore-deskside-engineer","json_url":"https://alion.io/job/quess-singapore-deskside-engineer.json","meta":{"generated_at":"2026-10-30T10:23:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14968,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":261494},"rest":"https://alion.io/mcp/rest/get_company?id=261494"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquess-singapore-deskside-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquess-singapore-deskside-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquess-singapore-deskside-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quess-singapore-deskside-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquess-singapore-deskside-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2603856}},{"tool":"search_jobs","arguments":{"company":"quesscorp.sg","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2603856},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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