{"id":1242775,"url":"https://alion.io/job/quess-us-desktop-engineer","title":"Desktop Engineer","company":{"id":261494,"name":"Quess US","domain":"quesscorp.sg","url":"https://alion.io/company/quesscorp","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2800,"max":3100,"currency":"SGD","period":"month","gross":true,"usd_annual":29124},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Jira","optional":true},{"name":"Model Context Protocol","optional":true},{"name":"Outlook","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-23T00:00:00Z","board_verified":false,"closed_at":null,"days_open":15,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":15},"description":"*Job Summary:\nWe are looking for a Desktop Engineer to provide technical support and maintenance for desktops, laptops, printers, and other IT hardware and software.The ideal candidate will have hands-on experience supporting end users in a professional environment.\nKey Responsibilities:\nProvide technical support to end users for hardware, software, and networking issues (onsite or remotely).\nInstall, configure, and maintain desktops, laptops, printers, and other peripherals.\nTroubleshoot system issues, including operating systems (Windows/macOS) and standard office applications.\nSet up and support user accounts, email, and access permissions.\nMaintain asset inventory and documentation of IT support activities.\nCoordinate with vendors for hardware replacements and warranty claims.\nEnsure timely resolution of tickets and maintain service level agreements (SLAs).\nEducate and guide users on best practices and preventive maintenance.\nRequired Skills & Qualifications:\n1–3 years of experience in desktop support or a similar IT support role.\nStrong knowledge of Windows OS (Windows 10/11) and Microsoft Office suite.\nBasic understanding of networking (LAN, Wi-Fi, IP addressing).\nExperience in end-user support, including remote assistance tools.\nGood communication and problem-solving skills.\nAbility to work independently and manage time effectively.\nPreferred Qualifications:\nCertification in CompTIA A+, Microsoft MCP, or similar is a plus.\nExperience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).\nKnowledge of Active Directory, Outlook, and remote desktop tools.*\nQUESSCORP SINGAPORE PTE. LTD\nRegistration No. 199801439D\nDisclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)\nThis is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).\ne2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA\nSkills\nHardware Support, Microsoft Office, Installations, Windows & Mac operating systems, Remote User Support, resolve incident tickets, warranty claims, Ticketing Systems, User Accounts, Analytical and Problem-Solving Skills, Networking, Time Management, guidelines for maintenance, Email, CompTIA A+ Certification, IT Asset Management","description_format":"text","description_chars":3525,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T16:15:06Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":0.85,"p_active":0.36,"p_room":0.55,"age_days":14,"expected_fill_days":14,"reasons":["seen:14","agency","velocity","win:tail","comp:junior"],"computed_at":"2026-10-07T05:47:15Z"},"pay":{"stated_usd_annual":29124,"is_top_pay":false},"html_url":"https://alion.io/job/quess-us-desktop-engineer","json_url":"https://alion.io/job/quess-us-desktop-engineer.json","meta":{"generated_at":"2026-10-08T00:54:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1484,"day_limit":5000,"remaining_today":3516,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":261494},"rest":"https://alion.io/mcp/rest/get_company?id=261494"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquess-us-desktop-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquess-us-desktop-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquess-us-desktop-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quess-us-desktop-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquess-us-desktop-engineer"}]}