{"id":1254103,"url":"https://alion.io/job/quess-us-field-support-engineer","title":"Field support Engineer","company":{"id":261494,"name":"Quess Singapore","domain":"quesscorp.sg","url":"https://alion.io/company/quesscorp","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3000,"max":3500,"currency":"SGD","period":"month","gross":true,"usd_annual":32880},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-18T00:00:00Z","board_verified":false,"closed_at":null,"days_open":24,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":24},"description":"A Field Support engineer is a professional responsible for managing and maintaining all EUCD (End User Computing Devices) . Their primary role is to ensure the stability, security of the IT devices, and perform update whenever requirement arises. Handle new projects implementation and ensure all operational SLA met.\nResponsibilities\nConfigure all EUCDs with standard operating system and all approved software before deployment.\nConfigure existing and new EUCDs to allow authorized end-users to access all the standard desktop software, application, and network resources.\nPerform troubleshooting and resolve of EUCDs issues via ticketing tools. Ensure all SLA are met.\nSupport day to day IT operation on asset and patch management.\nDevelop, implement, and administer IT projects pertaining to user computing using wired or wireless technology.\nUpdate/review documentation on EUCDs related. Developing user guides and provides FAQ to Service Desk (Level 1) support.\nWork closely with Operation Manager and Agency’s Technology Manager to ensure that projects/implementation are implemented successfully and on schedule.\nGood Communication and soft skill required dealing with external customers.\nAble to work on rotating weekend duties and scheduled evening IT activities. \nQualifications:\nMinimum ITE graduate or Diploma relevant field.\nPreferably 1-3 years of working experience in handling end user computing product such as Windows Operating System. Microsoft application such as Outlook.\nKnowledge of end user computing security best practices.\nFamiliarity with monitoring tools and Anti-Virus solutions.\nExcellent problem-solving and troubleshooting skills.\nStrong communication and interpersonal abilities.\nAble to works on rotating weekend duties and scheduled evening IT activities.\nAdded advantage with Certification such as CompTIA++ and ITIL Foundation\n\nDisclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)\nThis is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).\ne2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA\nSkills\nWireless Technologies, Monitoring Tools, Microsoft Applications, Developing user guides, Review Documentation, Desktop Administration, Service Level Agreement, Interpersonal Skills, Configuring Operating Systems, Network Administration and Software Development, Analytical and Problem-Solving Skills, Remedy Ticketing System, Scheduling, Microsoft Outlook, IT Security Best Practices, IT Asset Management","description_format":"text","description_chars":3819,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T17:56:20Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":0.85,"p_active":0.297,"p_room":0.45,"age_days":22,"expected_fill_days":14,"reasons":["seen:22","agency","velocity","win:tail","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":32880,"is_top_pay":false},"html_url":"https://alion.io/job/quess-us-field-support-engineer","json_url":"https://alion.io/job/quess-us-field-support-engineer.json","meta":{"generated_at":"2026-10-12T01:51:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2534,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":261494},"rest":"https://alion.io/mcp/rest/get_company?id=261494"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquess-us-field-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquess-us-field-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquess-us-field-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quess-us-field-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquess-us-field-support-engineer"}]}