{"id":1253846,"url":"https://alion.io/job/quess-us-trainer-desktop-support","title":"Trainer (Desktop Support)","company":{"id":261494,"name":"Quess US","domain":"quesscorp.sg","url":"https://alion.io/company/quesscorp","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":4000,"max":4200,"currency":"SGD","period":"month","gross":true,"usd_annual":39468},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"Incident Management","optional":true},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-22T00:00:00Z","board_verified":false,"closed_at":null,"days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"Position Overview\nWe are seeking an experienced Trainer to support the development and capability of Desktop Support teams through technical training, documentation, knowledge management, and continuous improvement initiatives. The role will also provide technical guidance on complex desktop support issues and work closely with IT teams to enhance operational effectiveness.\nKey Responsibilities\nDevelop, maintain, and update Standard Operating Procedures (SOPs), training materials, knowledge articles, and technical documentation for Desktop Support operations.\nPlan, coordinate, and deliver technical training programmes for Desktop Support teams based on business and operational requirements.\nAssess training needs and identify knowledge or skill gaps within the support team.\nConduct onboarding, refresher, and technical training sessions for desktop support personnel.\nMonitor and evaluate training effectiveness through feedback, assessments, incident trends, and operational performance.\nContinuously improve existing training materials and develop new content based on changes in technology, processes, and support requirements.\nProvide technical guidance and act as an escalation point for complex desktop support issues where required.\nWork closely with Desktop Support, Service Desk, Infrastructure, Application, and other IT teams to ensure training content is aligned with current support processes.\nCollaborate with relevant stakeholders to identify recurring technical issues and incorporate appropriate troubleshooting guidance into training materials.\nProvide technical inputs to Centre of Excellence (CoE) initiatives, including the development of tools and solutions to improve team productivity and operational KPIs.\nSupport continuous improvement initiatives by identifying opportunities to enhance support processes, knowledge management, and service quality.\nMaintain up-to-date knowledge of Microsoft technologies, Windows environments, Microsoft Office 365, desktop support practices, and IT service management.\nShare technical knowledge and best practices with support teams to improve troubleshooting capabilities and service delivery.\nPrepare training reports, feedback summaries, and other relevant documentation as required.\nWork effectively with team members, managers, and stakeholders to ensure training and operational objectives are achieved.\nTechnical Requirements\nMinimum 5 years of relevant experience in Desktop Support, IT Support, Technical Training, or a related IT environment.\nMinimum 5 years of experience with Microsoft Windows 10 and Microsoft Office 365.\nStrong knowledge of Windows desktop environments, Microsoft Office 365 applications, workstations, peripherals, and related components.\nHands-on experience in troubleshooting desktop hardware, software, operating system, application, and connectivity issues.\nExperience developing technical training materials, SOPs, knowledge articles, and user guides.\nExperience delivering technical training or conducting knowledge-sharing sessions.\nPrevious experience in IT Helpdesk, Service Desk, or remote technical support is an advantage.\nExperience using remote support tools for troubleshooting is preferred.\nKnowledge of ITIL principles and IT service management processes is an advantage.\nCertification Requirements\nCandidates should possess at least one of the following certifications or an equivalent certification:\nMicrosoft 365 Certified: Modern Desktop Administrator Associate\nMicrosoft Certified: Azure Administrator Associate\nMicrosoft Certified: Azure Security Engineer Associate\nQualifications& Competencies\nMinimum ITE or Diploma in Information Technology, Computer Science, or a related discipline.\nStrong technical training and presentation skills.\nExcellent verbal and written communication skills\nStrong troubleshooting and problem-solving abilities.\nGood coordination and organizational skills.\nAbility to assess training needs and translate technical information into clear, easy-to-understand training content.\nAbility to prioritize tasks and manage multiple training activities effectively.\nStrong stakeholder management and interpersonal skills.\nAbility to communicate effectively with both technical and non-technical audiences.\nStrong attention to detail and commitment to quality.\nAbility to work independently and collaboratively within a team.\nWillingness to learn and keep up with new technologies and industry best practices.\nPreferred Experience\nExperience as a Technical Trainer, IT Trainer, Desktop Support Trainer, or similar role.\nExperience training Desktop Support or Service Desk teams.\nExperience in enterprise IT environments.\nExperience with ITSM tools and incident management processes.\nExperience in knowledge management and continuous improvement initiatives.\nExperience supporting Microsoft-based enterprise environments.\n\nQUESSCORP SINGAPORE PTE. LTD\nRegistration No. 199801439D\n\nDisclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)\nThis is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).\ne2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA\nSkills\nTraining Assistance, Standard Operating Procedures, delivering training programmes, Technical Assistance, Identify Training Needs, Knowledge Transfer, Windows Desktop Administration, Escalation Management, Desktop Support, Remote Troubleshooting, Itil Service Management, Information Sciences, Create Training Material, Computer Hardware Troubleshooting, User Guides, Implementing Training","description_format":"text","description_chars":6864,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T17:56:20Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":0.85,"p_active":0.405,"p_room":0.55,"age_days":14,"expected_fill_days":14,"reasons":["seen:14","agency","velocity","win:tail"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":39468,"is_top_pay":false},"html_url":"https://alion.io/job/quess-us-trainer-desktop-support","json_url":"https://alion.io/job/quess-us-trainer-desktop-support.json","meta":{"generated_at":"2026-10-06T23:02:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3952,"day_limit":5000,"remaining_today":1048,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":261494},"rest":"https://alion.io/mcp/rest/get_company?id=261494"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquess-us-trainer-desktop-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquess-us-trainer-desktop-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquess-us-trainer-desktop-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quess-us-trainer-desktop-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquess-us-trainer-desktop-support"}]}