{"id":1656015,"url":"https://alion.io/job/quest-analytics-llc-product-manager-compliance-operational-efficiency","title":"Product Manager – Discovery & Process Optimization","company":{"id":52094,"name":"Quest Analytics Llc","domain":"questanalytics.com","url":"https://alion.io/company/quest-analytics-llc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":92000,"max_usd":178000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":171},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Gemini","optional":false},{"name":"LLM","optional":false}],"status":"live","first_seen_at":"2026-09-25T17:46:20Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-21T16:30:43Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Turn Complex Healthcare Problems Into Products That Work\nAt Quest Analytics, we build technology that helps health plans navigate some of the most complex challenges in healthcare. We're looking for a Product Manager - Compliance & Operational Efficiency who can take complicated problems, create clarity, and turn that understanding into products and capabilities that make work simpler, faster, and more effective for our customers.\nThis is a hands on Product Management role for someone who enjoys being at the intersection of customers, business needs, and technology.\nYou'll partner with Product colleagues who are helping identify the problems we need to solve, then take ownership of understanding those problems deeply, translating them into clear and actionable work, and partnering with Engineering through execution and delivery.\nWe're not looking for someone who simply manages a backlog or takes feature requests. We want a problem solver, someone who asks why, challenges assumptions, understands the outcome we're trying to achieve, and helps the team determine the best way to get there.\nWhat You’ll Do:\nTurn Problems Into Clear Product Solutions\nOwn and prioritize product capabilities supporting Quest Analytics' healthcare compliance solutions.\n\nDevelop a clear understanding of who we're solving for, what problem we're solving, and why it matters.\n\nPartner closely with Product colleagues leading discovery and planning to translate customer and market problems into actionable product work.\n\nBreak complex or ambiguous problems into clear requirements, user stories, priorities, and development work.\n\nMaintain strong Product Management discipline throughout execution, keeping the team focused on the problem and desired outcome rather than simply delivering requested features.\n\nHelp take product capabilities through development, delivery, launch, and ongoing optimization.\n\nUnderstand How Customers Really Work\nHealthcare workflows are complex. You'll help us understand what is actually happening behind the process, not simply what a workflow looks like on paper.\nDevelop a deep understanding of customer workflows, operational processes, pain points, and desired outcomes.\n\nLead workflow reviews, discovery conversations, and cross-functional working sessions.\n\nUse techniques such as process mapping, workflow analysis, time-and-motion analysis, and human-factors thinking to understand where time and effort are being spent.\n\nIdentify unnecessary steps, handoffs, delays, manual work, and other sources of friction.\n\nAsk not only \"How does this work today?\" but also \"Why does it work this way and does it still need to?\"\n\nIdentify opportunities to simplify, automate, eliminate, or redesign work through technology.\n\nBe a Strong Partner to Engineering\nYou'll work closely with Engineering throughout the development process, not simply hand over requirements and wait for something to be built.\nTranslate business and customer problems into clear context and actionable work for Engineering.\n\nMake sure Engineering understands both what we're trying to accomplish and why it matters.\n\nPartner with technical teams to evaluate options, understand constraints, make thoughtful tradeoffs, and deliver scalable solutions.\n\nSurface ambiguity, dependencies, risks, and unanswered questions early.\n\nAdjust priorities thoughtfully as new information emerges while helping protect teams from unnecessary churn.\n\nKeep work progressing by creating clarity and driving decisions when needed.\n\nTake Ownership Through Launch\nShipping the product isn't the end of the job.\nPartner with Client Services, Sales, Product Marketing, Engineering, and other teams to successfully bring product capabilities to market.\n\nOwn enablement, support readiness, and client communication as part of delivery.\n\nProactively communicate priorities, decisions, progress, risks, and changes so teams are working from one accurate story.\n\nSurface uncertainty and risk early and use good judgment to determine when an issue requires escalation.\n\nManage competing stakeholder requests by prioritizing against the customer problem and desired outcome, not simply who is asking.\n\nProve That We Made It Better\nWe want to know that what we build creates meaningful value.\nEstablish baseline measurements and define success metrics before and during development.\n\nMeasure the impact of product improvements through outcomes such as:\nTime saved\n\nSteps eliminated\n\nIncreased throughput\n\nReduced manual work\n\nImproved accuracy\n\nFaster turnaround times\n\nBetter customer and user experiences\n\nUse data and customer feedback to understand what's working and identify opportunities for continued improvement.\n\nDevelop business cases or ROI models that connect product investments to measurable customer and business value.\n\nHelp Us Build an AI-Forward Product Organization\nWe believe AI should change more than how quickly we write a document, it should help us rethink how Product teams and our customers work.\nIn this role, you'll:\nUse tools such as Claude, ChatGPT, Gemini, and other emerging technologies to accelerate research, analysis, documentation, requirements development, ideation, prototyping, and validation.\n\nExplore opportunities to use AI and automation to simplify or redesign customer workflows.\n\nLook for ways to improve internal Product development processes through AI and automation.\n\nExperiment with new technologies while applying strong human judgment and maintaining appropriate standards for data integrity, security, and compliance.\n\nWhat You'll Need:\n3+ years of Product Management experience in a SaaS environment, with strong experience taking product capabilities through development and into market.\n\nBachelor's or Master's degree in a related field, or an equivalent combination of education and relevant professional experience.\n\nHealthcare product technology experience required\nStrong Product Management fundamentals, including discovery, prioritization, requirements development, Agile delivery, and stakeholder management.\n\nExperience translating complex customer or business problems into clear requirements and actionable work for Engineering.\n\nDemonstrated ability to analyze workflows and identify opportunities to improve efficiency and customer experience.\n\nExperience using data and metrics to establish baselines and measure the impact of product improvements.\n\nStrong facilitation, interviewing, listening, and problem-solving skills.\n\nExperience partnering closely with Engineering and technical teams.\n\nAbility to balance competing priorities, make thoughtful tradeoffs, and drive decisions.\n\nAbility to influence stakeholders and create accountability without direct authority.\n\nStrong communication and relationship-building skills across technical and nontechnical audiences.\n\nConfidence challenging existing processes and assumptions while maintaining strong working relationships.\n\nHands-on familiarity with AI/LLM tools and an interest in continually finding better ways to apply emerging technology.\n\nSelf-motivation and comfort operating in a fast-moving, deadline-oriented environment.\n\nWe'd Be Especially Excited If You Bring\nExperience working with or building products for health plans/payers.\nAn understanding of how health plans operate and the challenges they face.\n\nExperience with healthcare compliance, network adequacy, provider networks, provider data, or healthcare analytics.\n\nExperience with Lean, Six Sigma, process engineering, operational excellence, or continuous improvement.\n\nExperience with process mapping, value-stream mapping, workflow analysis, or time-and-motion studies.\n\nExperience developing business cases or ROI models for product or process improvements.\n\nExperience using AI or automation to redesign or improve operational workflows.\n\nWhat Success Looks Like\nYou'll know you're making an impact when you can take a complex healthcare problem, quickly understand who we're solving for and why it matters, translate that problem into clarity for Engineering, and help the team deliver a solution that creates measurable value.\nYou'll build trust across Product, Engineering, Client Services, Sales, and our customers because you communicate early, create clarity when things are ambiguous, and take ownership through delivery.\nMost importantly, you won't simply ask:\n\"What feature should we build?\"\nYou'll ask:\n\"What problem are we actually trying to solve-and what's the best way to solve it?\"\nIf that's how you think about Product Management, we'd love to meet 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