{"id":1732147,"url":"https://alion.io/job/quest-aviation-customer-support-representative","title":"Customer Support Representative","company":{"id":3864334,"name":"Quest Aviation","domain":"questaviation.com","url":"https://alion.io/company/quest-aviation","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T22:12:33Z","employer_posted_date":null,"last_verified_at":"2026-10-02T22:12:33Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"This is a remote position.\nThe Customer Support Representative serves as a vital point of contact for Quest Aviation’s clients—ensuring clear communication, timely assistance, and exceptional service throughout their journey. This role involves responding to inquiries, managing booking-related requests, coordinating with internal departments (like Operations, Dispatch, and Billing), and delivering a smooth and reassuring client experience every time.\n\nKey Responsibilities\nClient Communication: Engage professionally via phone, email, and chat to assist with booking inquiries, service details, status updates, and general client support.\n\nOrder Coordination: Facilitate the booking process by liaising with operations and maintenance teams, confirming flight details, and updating clients promptly on their schedule.\n\nIssue Resolution: Address and resolve client concerns with urgency—coordinating any necessary actions with internal staff to correct booking or service issues swiftly.\n\nAdministrative Support: Accurately document client interactions and relevant information in internal systems and contribute to organized customer records.\n\nFeedback & Continuous Improvement: Gather client feedback, track recurring themes, and collaborate with managers to enhance customer service processes and elevate overall satisfaction.\n\nCross-Team Collaboration: Work with internal teams to ensure seamless communication across departments and timely client updates.\n\nRequirements\nHigh school diploma or equivalent required; Associate’s or Bachelor’s degree in Business Administration, Communications, Hospitality, or related field is a plus.\n\nPrior experience in customer service or client-facing roles—aviation, travel, or logistics industry familiarity preferred.\n\nExcellent communication skills (verbal and written), with a strong emphasis on empathy and professionalism.\n\nHighly organized, detail-oriented, and adept at multitasking in high-energy environments.\n\nProficient in standard office and communication tools; experience with CRM or client-relationship systems is beneficial.\n\nA collaborative, resilient team player who thrives under pressure and adapts quickly to changing priorities.\n\nBenefits\nCompetitive Compensation: Salary aligned with experience and industry standards.\n\nHealth & Wellness Benefits: Employer-sponsored medical, dental, and vision coverage options to support your personal well-being.\n\nRetirement Planning: 401(k) plan with employer contributions to assist you in building for the future.\n\nPaid Time Off (PTO): Generous PTO allowing for vacation, personal days, and paid holidays to support work-life balance.\n\nDevelopment & Training: Access to customer service training, aviation industry workshops, and professional growth opportunities.\n\nFlexible Scheduling: Supportive work arrangements with flexibility for\n\nOriginally posted on Himalayas","description_format":"text","description_chars":2875,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T00:15:54Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["seen:1","win:early"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/quest-aviation-customer-support-representative","json_url":"https://alion.io/job/quest-aviation-customer-support-representative.json","meta":{"generated_at":"2026-10-05T02:20:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3104,"day_limit":5000,"remaining_today":1896,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}