Process Specialist

Job Requirements

Work closely with multiple delivery stakeholders to understand their needs. Plan, create and manage the overall Quality Assurance Plan

Participate in certification audits

Prepare and present reports and metrics to Senior Management

Collect & collate Quality metrics, Perform data analysis and identify problem areas. Support teams in performing root cause analysis

Identify quality assurance process bottleneck and suggest actions for improvement

Oversee continuous improvement projects

Updating the QA manager on the status of the process compliance, process gaps, etc

Conduct Process trainings for project teams and support groups

Escalate the project issues to the delivery management meeting so as to resolve them

Work Experience

Awareness on Quality Management standards ISO 9001: 2015 , ISO 27001 & CMMI

Familiarity with Quality Management System, its structure, intent and maintenance

Knowledge on project lifecycle management, project tracking and control

Good knowledge in Continuous improvement methodologies like Six Sigma, Lean and Kaizen

Knowledge on SDLC & Agile project Management

Excellent people management and leadership skills

Ability to work in a highly geographically dispersed organization